6 months for a service?

Evitzee

If a needed part is on backorder from Omega there isn't much you can do, even the Service Center doesn't know when said part will become available. Sometimes it is a long wait. Fortunately I haven't had any real horror stories in my collecting career, I've had a few long waits but I try not to let it ruin my enjoyment of the watch.

Evitzee

Do you want it for free? If so, ask for the service to be complimentary. It won't make the repair go any faster, but you will be known as troublesome customer. Your choice.

R richw

Getting another one is an irrelevance. I bought the first one for sentimental purposes, not to start or expand a watch collection. It is the watch I want to wear, and spending thousands to have as a back up while it’s being serviced every decade doesn’t make sense to me.

M Alan Cook

It was meant as a bit of collector's humor and an attempt to find a silver lining to the grey cloud. Sorry if it fell flat. Apologies, I'm not trying to troll you.

I honestly sympathize with you because although I have a couple of vintage Swiss wrist watches I just spent a lot of money on my first brand new Omega ever on March 2nd and I love it so much. Still go up to my girlfriend daily like "Hey, did you notice this" "Hey, did you know it has a quick set hour for the day light saving spring ahead," etc. etc. If I had to give it up for 6 months I would be devastated.

C ChiefMark

The last watch I sent to Omega service was sent off in July of 2021; and I didn't have it back until late December, 5 days before Christmas. This was the Miami service center.

R richw

You’re not the first person I’ve heard of who had problems introduced by the service and I’m nervous of it happening. The watch was almost perfect when it went in and it’s supposed to be a routine service and polish so I’m hoping it’ll come back fine. When I first got it it did lose time quite significantly, and Omega repaired it under warranty and it’s been faultless ever since.

bombaywalla

i also hope the same for your sake.
I cannot say this for myself. Each time SGUS did a service on my watch, it was bad news.

I still have the paperwork for the 1st partial service -- the watch came back to the Omega AD after 6 long months. I went to pick it up & the watch had a paper hang tag reading "watch rate bad" Whiskey Tango Foxtrot!! After 6 months of waiting I've gotten my watch back with a bad watch rate? what has Omega CH (that's what they told me that it went to CH for repairs so I am simply regurgitating) been up to?
For the 2nd service I didnt know Nesbits existed even tho' I had just joined WUS -- I was not active as there were too many things going on at work & family. paid the price & sent it to SGUS again stupidly. I thought the 1st experience was an anomaly & SGUS should get a 2nd chance....

All the best. I really hope your experience is better than mine.....

Archer

I would keep in mind that you have a third party in your communications stream, so everything is being filtered through your dealer. Not saying they are for sure misleading you, but it would not be out of the realm of possibility that they are not telling you the entire story.

I would suggest the next time, send the watch to Omega directly. Omega has a tracking system that when they get your watch, they will give you access to. On that you can track exactly what stage of the service your watch is in - if it's waiting for parts, or being assembled, or in final testing.

It's all done via the customer service portal, and this would eliminate the middle man, and the potential for them to be obfuscating the situation.



This is more than fair. To be honest is quite unusual for them to be doing this, but it's an admission that they haven't met their own standards.

R richw

Apologies for responding as I did - with the comment prior to that i didn’t catch the humour. I know what you mean about showing people the details - what model did you get?

i would love to get a second, but as we just had a child and I’m the only one working for most of this year it definitely wouldn’t be the easiest conversation to have with my wife haha (plus she has eyes on a De Ville…)

M Alan Cook

I used to sell 2-channel high end audio and you wouldn't believe how many guys used a piece of equipment needing to go in for service or a basic repair as a reason to upgrade and trade in the old component instead. "Hey if my wife calls the repair was gonna take 3-4 months."

M Alan Cook

I used to sell 2-channel high end audio and you wouldn't believe how many guys used a piece of equipment needing to go in for service or a basic repair as a reason to upgrade and trade in the old component instead. "Hey if my wife calls the repair was gonna take 3-4 months."

R richw

why are we nitpicking the items when the main point is the ludicrous insinuation that any business would ever say to its customers “oh you need your item back? Just use your other one we’re sure you have.” What a bizarre detour we’re going down…

Getting another one is an irrelevance. I bought the first one for sentimental purposes, not to start or expand a watch collection. It is the watch I want to wear, and spending thousands to have as a back up while it’s being serviced every decade doesn’t make sense to me.

Edit: I also want to restate that this thread isn’t a complaint about Omega. This is my first service and the thread is an enquiry as to whether this length of time is unusual or something other people have also experienced. Why it briefly became a place to state that people should just suck it up is confusing.

M Alan Cook

I used to sell 2-channel high end audio and you wouldn't believe how many guys used a piece of equipment needing to go in for service or a basic repair as a reason to upgrade and trade in the old component instead. "Hey if my wife calls the repair was gonna take 3-4 months."

R richw

wow, damn. What happened with the second service?