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6 months for a service?
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zekevfab
·I brought my 2019 seamaster to my OB last December in the US due the fact it was running a bit fast (6-7s/day). As it my watch is still under warranty, and this is out of METAS tolerances, they sent it to a service center and did not do the adjustment themselves. It took 2 months to return, back on my wrist in February (initially they estimated March). I thought that was long, but the service was good and OB apologized (everyone caught COVID, that was right during the Omicron spread, quite understandable…).
Mind you, they adjusted back to 4-5s / day right at the edge of METAS tolerances, which I was a little disappointed they did not try to adjust closer to 0, but that’s the advertised tolerance so OK…
Mind you, they adjusted back to 4-5s / day right at the edge of METAS tolerances, which I was a little disappointed they did not try to adjust closer to 0, but that’s the advertised tolerance so OK…
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bombaywalla
·There is already such a thread 😎
I found 1 thread in which you replied called "comparing apples (watches) & pears (hi-fi)" but nothing else. the OF search engine is pretty bad as it loves to come up with "no results found" or, I dont know how to use it....
Edited:
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BlackTalon
··This Space for RentHere it is. It's just getting going so only a few posts so far 😁 : https://omegaforums.net/threads/for-the-hi-fi-enthusiasts-among-us.105283/
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ChiefMark
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meglos
·This year I got a used Krell 7-channel amp and a new Omega so it's been a year of long-term dreams realized.
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Ali Haas
·I ordered a second American Hat Company western hat as the one below but in black (It is a very dark blue). That was in July. They said it would take 18-24 months back then. Now they say possibly in June. That's a lot earlier - Wow. Supply chain issues are all over the place. Nobody knows what to tell us anymore...
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gr4z
·This is good info, thanks - I was unaware it could be done directly. Presumably the website is the way to do it?
regarding the discount, I agree. When they initially said 20% I told them it was more than I expected, and their offer to go to 50% was entirely unprompted, my AD said on the phone “they’ve said June and can see they’ve already offered 20 and have now offered 50.”
It doesn’t change the situation but I am happy with the gesture of it, certainly
Sorry to resurrect this thread but I am just about to send off my PO 2201.50 for a service and spotted this. A little nervous now...have you got yours back yet?
I am in the UK as well.
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richw
·No, not yet. The last update I had was that it would be ready in June. Before sending it off I guess just be very firm in asking them what the current return times are.
I did end up putting a complaint in to Omega's higher-ups, and they took a few weeks to investigate and came back with an apology and told me the service would be free of charge. Upper management realise something that a few here apparently don't, which is that luxury brands are about their reputation, and Omega more than some of its its close rivals are renowned for customer service. So in my case, the issue isn't that there's no justifiable reason for the watch to be delayed, but that no part of the chain was able to organise sufficiently to give the customer any updates. Luxury brands categorically do not want to disappoint existing customers. Had they told me it'd be 6 months, fine, at least I knew. But to go from '6 weeks and we're running ahead right now' to me being the one to call up and say 'hey it's been twice as long' and the reply being '2 weeks' then another 2 weeks, eventually going to 6 months and counting was bordering on ridiculous.
Where in the UK are you? I'm not sure if they'll send it to different centres, but I'm in the southeast
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gr4z
·No, not yet. The last update I had was that it would be ready in June. Before sending it off I guess just be very firm in asking them what the current return times are.
I did end up putting a complaint in to Omega's higher-ups, and they took a few weeks to investigate and came back with an apology and told me the service would be free of charge. Upper management realise something that a few here apparently don't, which is that luxury brands are about their reputation, and Omega more than some of its its close rivals are renowned for customer service. So in my case, the issue isn't that there's no justifiable reason for the watch to be delayed, but that no part of the chain was able to organise sufficiently to give the customer any updates. Luxury brands categorically do not want to disappoint existing customers. Had they told me it'd be 6 months, fine, at least I knew. But to go from '6 weeks and we're running ahead right now' to me being the one to call up and say 'hey it's been twice as long' and the reply being '2 weeks' then another 2 weeks, eventually going to 6 months and counting was bordering on ridiculous.
Where in the UK are you? I'm not sure if they'll send it to different centres, but I'm in the southeast
In the midlands. I assume it will go to Southampton.
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KnoP
·i would not send my watch to omega because they change all parts to new ones.
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gr4z
·Omega have got back to me. Estimate is 12 weeks for a service. They now offer to send a pre-paid package so I can send the watch direct to the Service Centre. No middle man AD but this takes up to 7 days and an additional £18. Might as well drop off at Ernest Jones my local AD and get them to sort it.
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richw
·Omega have got back to me. Estimate is 12 weeks for a service. They now offer to send a pre-paid package so I can send the watch direct to the Service Centre. No middle man AD but this takes up to 7 days and an additional £18. Might as well drop off at Ernest Jones my local AD and get them to sort it.
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PRW
·Exactly why I never had my SMP 300 bond blue wave serviced. Had it for 12 years and never missed a beat. Swam in it, sat in jacuzzis and steam rooms. Recently purchased a PO and going to do exactly the same.
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Frank J Malloy
·Exactly why I never had my SMP 300 bond blue wave serviced. Had it for 12 years and never missed a beat. Swam in it, sat in jacuzzis and steam rooms. Recently purchased a PO and going to do exactly the same.
I've heard enough horror stories that I'm now a don't-fix-it-if-it-aint-broke kind of person. Although now that I have a good, reliable independent watchmaker, I'm more open to going to him. I also have a 15 year old Rolex GMT that is still running well...
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ortman
·I was quoted 4-6 weeks for a full service of mine in February . Rang up today and have been told that it’ll be June now due to “shortage of parts” …
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richw
·quick update to this thread: I had a surprise call today from my AD to say that the watch was back and ready for collection. It looks as good as new, and the lume now works as it should (this was the only issue with it when I dropped it off, the dial and hands never lit up much, to the point of being basically useless).
Hopefully some of the horror stories I’ve seen on this forum about servicing introducing new problems won’t happen!
Hopefully some of the horror stories I’ve seen on this forum about servicing introducing new problems won’t happen!
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