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6 months for a service?
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madjestikmoose
·I'm in the UK. Sent my Speedmaster off for a service (Swatch, So'ton) last Sept/Oct, didn't get it back til nearly Christmas. Apparently it needed the attention of a senior watchmaker. Then it went wrong again three weeks later so back it went. Even though this second service was fast-tracked under warranty they still said it would take eight weeks due to the backlog over the holiday period. AD's words were that the new year was literally the worst time to send off for a service. On a positive note, it did arrive back a couple of weeks earlier than estimated.
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richw
·I'm in the UK. Sent my Speedmaster off for a service (Swatch, So'ton) last Sept/Oct, didn't get it back til nearly Christmas. Apparently it needed the attention of a senior watchmaker. Then it went wrong again three weeks later so back it went. Even though this second service was fast-tracked under warranty they still said it would take eight weeks due to the backlog over the holiday period. AD's words were that the new year was literally the worst time to send off for a service. On a positive note, it did arrive back a couple of weeks earlier than estimated.
thanks for sharing that. I guess that’s a little comforting - I should’ve known christmas would be busier. Glad you got yours back!
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The Father
·I sometimes contemplate, how long will "covid" be the go to reason for delays in services.
2022? 2024? 2026?
Cannot get the part, "covid, sorry"
Your back office computer for your numerous locations needs a new processor for the latest update. Just happen to have a couple hundred on the shelf. No covid problem here. that will be $20,000 please.
2022? 2024? 2026?
Cannot get the part, "covid, sorry"
Your back office computer for your numerous locations needs a new processor for the latest update. Just happen to have a couple hundred on the shelf. No covid problem here. that will be $20,000 please.
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gippo
·I'm in Italy. Sent my Seamaster off for a service (Swatch, Milan) 21 May, return 15 June.
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Dan S
·It's amazing to me that they are giving you a huge discount just because of the delay. Everything is delayed these days. So good for you, you should be pretty happy IMO. Just wear your other watches until then.
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richw
·It's amazing to me that they are giving you a huge discount just because of the delay. Everything is delayed these days. So good for you, you should be pretty happy IMO. Just wear your other watches until then.
I disagree. First, “just the delay” - it’s not one or two extra days. It’s gone from 6 weeks to six *months* with a possibility of longer. Any good company would offer a goodwill gesture here.
Second, it’s not just the delay itself but the abject failure to communicate. Not just about the new time frame, I can accept as others have said that they may not know what’s needed at the outset and batch responses. But they do, or should, know that their date has passed. When I called my AD today, the system still showed the watch would be completed a week ago. So the discount is as much an acknowledgement of the inconvenience caused by me having to be the one chasing them for updates because they repeatedly failed to give me the courtesy update of “hey, sorry, it’s pushed back.”
Third, who says I have any other watches? Imagine a garage saying “just drive one of your other cars”
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richw
·I sometimes contemplate, how long will "covid" be the go to reason for delays in services.
2022? 2024? 2026?
Cannot get the part, "covid, sorry"
Your back office computer for your numerous locations needs a new processor for the latest update. Just happen to have a couple hundred on the shelf. No covid problem here. that will be $20,000 please.
In fairness they’ve not mentioned covid, to date they’ve said heavier volume than usual and today they said delays for parts, which isn’t inconceivable considering what’s going on in other industries with supply chain disruptions
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richw
·I'm in the UK. Sent my Speedmaster off for a service (Swatch, So'ton) last Sept/Oct, didn't get it back til nearly Christmas. Apparently it needed the attention of a senior watchmaker. Then it went wrong again three weeks later so back it went. Even though this second service was fast-tracked under warranty they still said it would take eight weeks due to the backlog over the holiday period. AD's words were that the new year was literally the worst time to send off for a service. On a positive note, it did arrive back a couple of weeks earlier than estimated.
Reading this again I’ve realised you had two separate services in less time than I’ll be waiting for one ☹️
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Dan S
·I disagree. First, “just the delay” - it’s not one or two extra days. It’s gone from 6 weeks to six *months* with a possibility of longer. Any good company would offer a goodwill gesture here.
Second, it’s not just the delay itself but the abject failure to communicate. Not just about the new time frame, I can accept as others have said that they may not know what’s needed at the outset and batch responses. But they do, or should, know that their date has passed. When I called my AD today, the system still showed the watch would be completed a week ago. So the discount is as much an acknowledgement of the inconvenience caused by me having to be the one chasing them for updates because they repeatedly failed to give me the courtesy update of “hey, sorry, it’s pushed back.”
Third, who says I have any other watches? Imagine a garage saying “just drive one of your other cars”
Yeah, I get that you're bothered, but I still think it's a minor issue ... first world problem. Everything is slow these days, and watch servicing has historically been a slow process. I don't understand all the hand-wringing ... "Oh dear, they didn't communicate well." Boo hoo. It's not a garage, I have no idea why people make these silly automotive analogies. Any time I've sent a watch to a manufacturer service center, I've taken the approximate return time with a grain of salt, if they even provide one. Zenith had a vintage watch of mine for almost a year. Oh well. Next time, send it directly to the service center so you won't be playing this game of telephone. In the mean time, just suck it up and hope that the watch comes back in good shape. You'll be really pissed off if you need to send it back again.
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richw
·Yeah, I get that you're bothered, but I still think it's a minor issue ... first world problem. Everything is slow these days, and watch servicing has historically been a slow process. I don't understand all the hand-wringing ... "Oh dear, they didn't communicate well." Boo hoo. It's not a garage, I have no idea why people make these silly automotive analogies all the time. Any time I've sent a watch to a manufacturer service center, I've taken the approximate return time with a grain of salt, if they even provide one. Zenith had a vintage watch of mine for almost a year. Oh well. Next time, send it directly to the service center so you won't be playing this game of telephone.
of course it’s a first world issue, so what?
The analogy is simple - it’s a business with customers. Pick any other industry you like. What if Sony told me to “watch one of your other televisions” or Dyson to say “use one of your other vacuum cleaners” or Gibson to say “play one of your other guitars.” Your original comment to “wear one of your other watches” was wide of the mark - not everyone has multiple watches especially luxury ones, and even if they did it’s hardly a good excuse for inadequate service.
As for a grain of salt, that is 6 weeks turning into 8, 9 or 10. It isn’t 6 weeks turning into 24 weeks. If, as you mention, they had not provided a date then it would be a wholly separate conversation. But the fact is they did - multiple times. I’m not sure why you’re failing to understand that is on them and not me or any other customer.
I’m not sure I understand your posts here. Things don’t bother you, great - why does that mean everyone else should be as sanguine?
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scapa
·Mine took three weeks last October. That was for a Speedy., warranty repair. Perhaps they had everything they needed at hand.
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richw
·Mine took three weeks last October. That was for a Speedy., warranty repair. Perhaps they had everything they needed at hand.
i must have timed it just wrong - at the time, he said they’d been returning them ahead of schedule. I guess on the bright side I’ll appreciate having it more after the long time without it
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meglos
·This is the only one that applies. If a TV or vacuum break and aren't under warranty in this day and age they aren't worth paying to fix. They should get tossed 99% of the time. If it were me I wouldn't bug them too much because then they might rush the repair.
It sucks but if this is your only luxury watch it would be a good excuse to buy a second one because you "need" it. Maybe the dealer would even offer a discount, who knows. It would be hard with a significant other arguing with that logic.
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bombaywalla
·My 1st partial service was done thru the local Omega AD who diligently sent it to SGUS. That time I believe they were moving from one state to another & my watch ended up going to CH for repairs & it took about 6 months to get it back. I was hoping mad.
2nd time I sent it to SGUS directly - no middle man -- it took a really long time -- I think it was 12 weeks. And, I had issues on Day1 of receipt of the supposedly repaired watch.
I've never seen a bunch of bigger block-heads that SGUS & firmly resolved to never send my watch to them.
Used Nesbits the last time around at the start of Covid in 2020 & got the watch back in 5-6 weeks with a 3 year warranty on all the work. Watch working flawlessly....3 cheers for Nesbits....Hip-Hip-Hooray! 👍
2nd time I sent it to SGUS directly - no middle man -- it took a really long time -- I think it was 12 weeks. And, I had issues on Day1 of receipt of the supposedly repaired watch.
I've never seen a bunch of bigger block-heads that SGUS & firmly resolved to never send my watch to them.
Used Nesbits the last time around at the start of Covid in 2020 & got the watch back in 5-6 weeks with a 3 year warranty on all the work. Watch working flawlessly....3 cheers for Nesbits....Hip-Hip-Hooray! 👍
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richw
·This is the only one that applies. If a TV or vacuum break and aren't under warranty in this day and age they aren't worth paying to fix. They should get tossed 99% of the time. If it were me I wouldn't bug them too much because then they might rush the repair.
It sucks but if this is your only luxury watch it would be a good excuse to buy a second one because you "need" it. Maybe the dealer would even offer a discount, who knows. It would be hard with a significant other arguing with that logic.
why are we nitpicking the items when the main point is the ludicrous insinuation that any business would ever say to its customers “oh you need your item back? Just use your other one we’re sure you have.” What a bizarre detour we’re going down…
Getting another one is an irrelevance. I bought the first one for sentimental purposes, not to start or expand a watch collection. It is the watch I want to wear, and spending thousands to have as a back up while it’s being serviced every decade doesn’t make sense to me.
Edit: I also want to restate that this thread isn’t a complaint about Omega. This is my first service and the thread is an enquiry as to whether this length of time is unusual or something other people have also experienced. Why it briefly became a place to state that people should just suck it up is confusing.
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richw
·My 1st partial service was done thru the local Omega AD who diligently sent it to SGUS. That time I believe they were moving from one state to another & my watch ended up going to CH for repairs & it took about 6 months to get it back. I was hoping mad.
2nd time I sent it to SGUS directly - no middle man -- it took a really long time -- I think it was 12 weeks. And, I had issues on Day1 of receipt of the supposedly repaired watch.
I've never seen a bunch of bigger block-heads that SGUS & firmly resolved to never send my watch to them.
Used Nesbits the last time around at the start of Covid in 2020 & got the watch back in 5-6 weeks with a 3 year warranty on all the work. Watch working flawlessly....3 cheers for Nesbits....Hip-Hip-Hooray! 👍
You’re not the first person I’ve heard of who had problems introduced by the service and I’m nervous of it happening. The watch was almost perfect when it went in and it’s supposed to be a routine service and polish so I’m hoping it’ll come back fine. When I first got it it did lose time quite significantly, and Omega repaired it under warranty and it’s been faultless ever since.
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madjestikmoose
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richw
·The first service was less than half price because of a prior cock-up on their part. They ended up refunded this following the second (warranty) service. If I were you, I’d be making much more noise at the AD; I got them to demand a replacement watch altogether at one point.
They said they’d take 20% off when I said it wasn’t the level of service I associate with Omega, and when they told me it’s now 6 months they increased that to 50%. Would you be asking for more?
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Evitzee
·If a needed part is on backorder from Omega there isn't much you can do, even the Service Center doesn't know when said part will become available. Sometimes it is a long wait. Fortunately I haven't had any real horror stories in my collecting career, I've had a few long waits but I try not to let it ruin my enjoyment of the watch.
Do you want it for free? If so, ask for the service to be complimentary. It won't make the repair go any faster, but you will be known as troublesome customer. Your choice.
Do you want it for free? If so, ask for the service to be complimentary. It won't make the repair go any faster, but you will be known as troublesome customer. Your choice.
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