When I sent my 1961 Seamaster in for service, the Omega Boutique stressed that if they find anything in the movement that's not authentic and that looks like it's been worked on by authorized personnel, they will return the watch and refuse service.
This does not reflect official Omega policies, so I don’t really think the people who told you this knew what they were talking about, or it was somehow misinterpreted.
Omega doesn’t care who worked on the watch previously, and even if they did, they would have no way of knowing who worked on it before it came to them.
Omega will refuse to service a watch with a fake or non-Omega movement, but if there is a specific part that isn’t made by Omega, they will simply replace it, not refuse the service. The sort of policy you are referring to is a Rolex style
policy, where they consider the whole watch fake if one part is fake (which is complete nonsense). Omega will simply fix what needs fixing, and not get bent out of shape if by some small chance there is some sort of aftermarket parts used.
Cheers, Al
Well, this is what the customer service people said would happen at the 5th Ave Omega Boutique service counter. They may not know what they’re talking about but they stressed this a couple of times when I was there.
If they tell you this again, ask them how they would know who the watchmaker was that last serviced it. I would be interested to hear what their answer would be.
I didn’t ask them that at the time but I did ask them if they ever had any watches returned because they refused service. They responded in the affirmative.
Did they explain why? There are lots of reasons watches get refused service...
Maybe they would refuse to service it if the movement had been swapped into the wrong reference. But I don't know if they would even bother to research that as long as it was the correct caliber for the reference.
Of course owners can also "refuse" the service if it costs too much, or if Omega is proposing work they they don't want done...
Sure, but my reason for posting is for the OP to find out exactly their policy as it pertains to his situation or else he may have to pay $75 for his watch to take a nice vacation in Switzerland.
What situation? Missing parts? I seriously doubt they could tell him over the phone without inspecting the watch to see what parts are needed.
Yes, and anything else specific to his case to be sure that Omega won’t refuse service.
authorized personnel, they will return the watch and refuse service.
Sure, but my reason for posting is for the OP to find out exactly their policy as it pertains to his situation or else he may have to pay $75 for his watch to take a nice vacation in Switzerland.
