2279 back from the brink...full circle

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So I bought this very nice ref 2279 chronograph back in I think 2014. Cracking looking watch with a very interesting multi-coloured Fab. Suisse dial and powered by the 27 CHRO C12, the forerunner of the 321.

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It's had an irregular spot in my rotation and other than that was pulled out once in a while for some general fawning and fondling as we collectors do. I love it of course due to its looks and condition but also as that coming from 1943 and being a French market piece it has witnessed an extraordinary period of Europe's history and I always wonder who originally bought back in '43 and what was going on around them when they were wearing it those first times...

Anyway in Jan 2019 it felt like it was time for a service and new winding spring so it went off to my long serving watchmaker together with another 8 or 9 patients in need of various other large and small treatments. My watchmaker has been fixing and restoring for me for a decade or so and has probably worked on 70 or 80 watches in one way or another over those years so we have a good relationship and understanding. He has a varied skill set and generally delivers very good work both on the simple and complicated jobs.

He's very busy with quite a long wait so after 8 or 9 weeks I got the call for the pick up and drove over there. The watches were laid out in a row and as usual we went through them one by one discussing what had been done. The first 7 everything was fine and then we reached the 2279.....

Now I'll let the pictures do the talking here but as can be seen the dial has somehow during repairs received some catastrophic damage....

Before

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After

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Now I was shocked of course, the dial is toast, and after talking about it with my WM for quite a while it remained unclear exactly what had happened and I left....

I was of course not very happy to say the least and decided to push for a claim on his insurance. Accidents can happen in any environment, that I accept, as long as they can in one way or another be put right. I wasn't at all sentimental about this watch but the value had been decimated and more importantly to me the wearability was now zero. The question of 'how' it happened is of course a very big question, but for this forum post neither important nor under discussion.

What followed next was a year's struggle towards resolution via the insurance company of my watchmaker and then another year to bring the watch back to an acceptable level of wearability.

To start with the insurance company had me compile a document for them to evidence the market value of exactly the same reference watch/dial combination. Not easy to find and even harder to find documentable evidence as the few examples to be found were either 5 year old POA's or listed as 'Sold'. After a number of explanatory emails to various international dealers I was very pleasantly surprised that the community was willing to help me out with some very useful hard data. Much appreciated!

As well as this a purchase receipt from when I bought it in 2014 was also required. In this hobby that's sometimes easier said than done but I was fortunate in that I'm still in contact with the seller so he was able to provide me with a copy.

This was still not enough though for the insurance company and after some months of them having the documents and me hearing nothing I then had to sit with their watch and jewelry specialist. I invited him to one of my restaurants and over coffee gave him a small presentation and display of various other 1940's and 1950's watches from my collection, together with the 2279, emphasizing the condition I collect and highlighting the now sorry state of the 2279.

This was a good meeting and a week or two later the assessor called me with a fair offer which I accepted. A good result...now what to do?

Well my first feeling was to sell the watch as is. I had something of a bitter taste in my mouth after the whole experience and for sure I'd never wear the watch again in the condition it was now in, that much was certain. Hmm...

However I did have a pair of 27CHRO C12 dials sitting in the parts bin for years gathering dust so thought I'd see if one of these would possibly fit. As with most things Omega things are never that simple and as there are a few different dial sizes for these old chrono's I wasn't directly sure if one of them would fit so off they went back to my WM, who TBH didn't look too pleased to see the 2279 again....

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A month or two pass and I get the call, it's bad news, both the dials were slightly too small....OK, frustrating and so sometime in early 2020 a search began for a correct replacement dial.

This is no easy task and I was expecting it to actually be unsuccessful, when low and behold in Dec 2020 this one popped up on Ebay in Spain with an eye watering price of €1500! Here the seller's pictures:

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Not perfect, but I had to have it. if I didn't land this one then I don't know what, it could be years before another one shows up. Well after some long discussions and negotiations with a very nice collector Hector we managed to reach an acceptable price and the dial made it's way to me. Exciting!

Again off we go back to my WM in January with this and a few more jobs and finally a couple of weeks ago I picked them all up and after two long years could finally strap the 2279 back onto my wrist! :)

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I'm really happy with the result, it was quite a long and frustrating journey but with eventually a good ending for me. The old dial will of course be remaining with the watch in the future.
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I feel a bit sorry for you, the dial in the first picture looked nice and colorful. At least you are happy with the final outcome, all things considered; that is the thing to concentrate on.

Your story explains why I don't touch dials, I only dust them off. One miss and you ruin your track record, you lose a pile of money / clients and a good chunk of mental health, all of this for peanuts. Also, as a collector, if the dial is not up to my standards I pass, I never try to improve the watch somehow. Not worth the hassle for me, I'm more and more "binary".
 
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Such a pity...I know that feeling, but not to this extent, and very well done for working this through, and returning a bit of the ‘joy’ back with what to my eye looks like a great save (dibs!). Wear in good health.
 
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Oh Boy, what a story. Happy for you that, after month and month of waiting and effort, you finally have a watch back that is a stunner. It does have a very different flair to it, which is not to judge one better than the other. Very much appeals to me, I must say. Thanks for sharing, the beautiful shots and enjoy wearing it. :)
 
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I am glad you and your watchmaker are still on good terms. Would have been a shame for your relationship to break down after such a lengthy time and his previous good service. At least the watch is wearable now and very nice too.
 
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Oh wow... "Nice" story, I mean, happy ending! But what a journey, well done and congrats on the "new" watch.

Patience is the key of the game ;-)

Ps: need to remind myself of it on daily basis!
 
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What a rollercoaster story. At least you were able to turn an otherwise terrible experience into a better one. I'm sure that watch will forever hold a sentimental value from now on.
 
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Glad you were able to find a resolution— but I must say I find the original dial quite beautiful even in its degraded state, and despite the understandable feeling of loss compared to its initial condition.

That being said, have you been able to ascertain the possibility that a simple change in the environment or storage conditions may have caused such a precipitous change ?

There was an interesting conversation below about dials degrading in accelerated fashion while in storage, admittedly for a longer time:

https://omegaforums.net/threads/can-anyone-explain-this-accelerated-dial-ageing.127333/

Looking at your original photo, it appears there were bubbles already forming in the varnish in several places on the left of the dial and several of the numerals were already starting to dissolve in the same way that is more widespread in the “after” picture. The damage is spread very evenly.
Could it be that the dial was itself “on the brink” with fragile varnish layers hanging by a thread, and that just moving it out of the watch precipitated the process?

Congrats anyhow on a beautiful watch being again a source of joy
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Stuff of nightmares. Did you find out what caused the damage?

My initial thoughts were that there had been some kind of accidental abrasive contact with the dial at some point whilst releasing the dial from the movement, or at another point during the dismantling process. Nothing has really given me cause to have another opinion.

Have you been able to ascertain the possibility that a simple change in the environment or storage conditions may have caused such a precipitous change ?

There was an interesting conversation below about dials degrading in accelerated fashion while in storage, admittedly for a longer time:

https://omegaforums.net/threads/can-anyone-explain-this-accelerated-dial-ageing.127333/
I read this post but don't believe this is the case for my example

Looking at your original photo, it appears there were bubbles already forming in the varnish in several places on the left of the dial and several of the numerals were already starting to dissolve in the same way that is more widespread in the “after” picture. The damage is spread very evenly.
Could it be that the dial was itself “on the brink” with fragile varnish layers hanging by a thread, and that just moving it out of the watch precipitated the process?

Agreed the dial was starting to bubble in areas, but I'd had the watch for almost 6 years and the bubbling had not changed at all during this period. It was one of the possibilities that the insurance assessor wanted to explore, but fortunately my detailed and dated macro photos could prove the dial had been stable for at least a measurable and considerable period of time. No, the damage occurred accidentally rather than naturally.
 
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Glad you are pleased with the outcome, but as others have stated, very unfortunate that this happened to your dial.

"Now I was shocked of course, the dial is toast, and after talking about it with my WM for quite a while it remained unclear exactly what had happened and I left...."

To me, this is unacceptable. To return a watch in such a poor condition without explaining in detail what happened, is not a good sign for me.

I've had lots of watches in the shop where the lacquer was bad, flaking off, etc., and just removing dust from the dial was a challenge without removing any finish. But all the risks and detailed outcomes were shared with the watch owner as the process unfolded.

I've had printing and lume just fall off a dial before, but the extent of this damage suggests to me some sort of cleaning attempt gone wrong.

It's really quite a shame.
 
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My initial thoughts were that there had been some kind of accidental abrasive contact with the dial at some point whilst releasing the dial from the movement, or at another point during the dismantling process. Nothing has really given me cause to have another opinion.

I'd say chemical cleaning, or abrasive cleaning (rodico comes to mind), or humidity (unlikely). I've seen enough loose dials banging around in drawers, they don't look like this even after years of neglect.
 
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The uniformity of the now missing material, suggests to me, that the dial had been wiped, probably an attempt to remove accumulated dirt and surface dust.
I would also speculate that there was an agent of some sort at play, whether intentional or accidental, no telling.

On a separate note. Is the yellowing, tobacco staining? Heavier staining on the crown side. 40's-60's a lot of smoking going on.
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Very interesting story .. reading it I had some thoughts .. first that the original dial was very very nice .. an example of a vintage dial ! then I thought these insurances, what a shame ! always looking for the exit door when called in, always necessary to fight to get only what they were supposed to insure in the first place (agreed, they have to fight the fraudulent tentatives ... but still !) and finally the happy outcome .. a watch that still has this nice vintage touch !
Congratulations for your patience and for the result !
 
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Has the left, badly damaged part of the original dial kept the colour or does it get darker now ?
 
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I just kept thinking of all the watches that could have potentially been damaged by service over the years why did it have to be this one? Terrible mate but I’m glad at least you’ve had some closure and remain on good terms with your wm.
 
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I don’t understand why would an experienced watchmaker wiho’s performed dozens of services for a clientele of collectors even try to clean or dust off a dial?
especially one that has absolutely nothing wrong with it.
Surely they should know there is a risk involved.

Unless they hire less experienced helpers and let them touch highly valuable items, which is equally incomprehensible.
 
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The WM works alone. It stays a weird story with all losers in the end.
 
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I don’t understand why would an experienced watchmaker wiho’s performed dozens of services for a clientele of collectors even try to clean or dust off a dial?
especially one that has absolutely nothing wrong with it.
Surely they should know there is a risk involved.

Unless they hire less experienced helpers and let them touch highly valuable items, which is equally incomprehensible.

To be clear I have never suggested, or even thought, that there has been a cleaning attempt on my dial.