Thank you for the pictures which indicate that my watch is about 2000 “younger” than yours. I did not for one second mean to cast aspersions on your friend. Indeed I also "bought the seller" when I purchased my watch. I bought it through the online store of a bricks and mortar shop in Europe and both the online feedback and the testimonials about the shop itself seemed to be legitimate. The watch also came with a one-year parts warranty and a Certificate of Authenticity which guaranteed a no-quibble money back guarantee if any part was found to be fake in the future. There was also a 30-day no-quibble returns policy. As the shop was the other side of the world from me I had no choice but to buy sight-unseen. I did not enquire about the watch’s provenance but I assume they, as watch dealers, had bought it themselves from somebody and checked it out before reselling.
The ironic thing is that I waited on getting the Extract from the Archives until I was certain as I could be in my own mind that everything was OK with the watch as I did not want the “humiliation” of being told by Omega that my watch was not what it should be.
Hold on – news flash. I have just received an email from Omega. Last week I applied for an Extract again. This time I omitted the case number (168.005) and only told them the serial number and caliber. Here is the reply (I have added the stars):
Sorry, your order for an Extract from the Archives has been cancelled by The OMEGA Heritage Team due to the following reason:
Dear Sir
Due to the nature of vintage archives in certain cases information has not survived, is unreadable or even missing.
We regret to inform you that unfortunately the provided serial number 2483**** falls onto that category, so we are unable to issue an Extract from the Archives. Therefore we will issue a full refund of your payment.
We are sorry for the inconvenience.
The first time I submitted the full details of serial number, caliber and case number with photos and they replied thus:
Sorry, your order for an Extract from the Archives has been cancelled by The OMEGA Heritage Team due to the following reason:
Dear Sir,
The available historical documentation associated to the movement you provided us leads to a watch model that does not match the one in the pictures you submitted.
In such cases we are unable to issue an EftA.
Has anyone had a similar experience? Obviously I understand what the emails say but what do they mean in relation to each other and the difference responses elicited when different information was supplied?
Would it be worthwhile contacting Omega and asking whether they can provide any further insight on the matter? Are they open to such enquiries?