About two weeks ago my year and a half old Snoopy stopped running. I wore it on a Wednesday after a full wind and put it on again on Thursday and realized mid-morning the time was off and the second hand had stopped. I tried to wind the watch, but there was a lot of resistance. I only wear this watch about 3 or 4 times a month, and I didn't drop it or hit it on anything.

Last weekend I dropped the watch off at the Omega Boutique in Dallas for warranty service. When I asked them where it would go for service, I got conflicting information. The manager thought it would go to Seattle while one of the associates was certain it would go back to Switzerland. Any idea who is right?

 

I'm guessing Seattle as it is just a (bog)standard 3861 with an extra wheel which drives the hand on the caseback. The OSC's should have trained watchmakers by now who can service this co-axial movement as it is a 4 year old movement.

 

That is what I was thinking. I knew the movement wasn't anything special. When the boutique manager told me it could be up to 12 months if they send the watch to Switzerland I was hoping Seattle could handle it.

 

My A11 3861 also stopped running, it took only 3 weeks (EU).

 

Only vintage and 321 speedmasters go back to Switzerland. Everything else goes to Seattle. It is true that any watch that goes to Switzerland takes a very long time. A friend of mine had a vintage flight master serviced which took almost a year to come back.

 

There have been a handful of Ed White New 321 watches on OF that needed warranty service, they went back to Bienne but were repaired and returned in around six weeks. Perhaps they fast track warranty claims, but the turnaround times were very reasonable.

 

Seems like this is pretty thoroughly answered but I live in Washington and have frequented the Bellevue boutique a few times. I asked one time where they sent their modern watches to be worked on and they said they sent stuff just down the road to Seattle. Hope this helps!