What to do when Rolex AD is selling watches at Premium

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Hi all,

I recently visited the AD here and he is selling all the sports steel watches at a very high premium (almost at par with some watches listed on Chrono24).

Is there anything we as consumers can do about it?

Thanks in advance
AJ

How high of a premium are we talking about? Does it include VAT?

Secondly you mention “all the stainless models”. How much can I get my white face daytona for? 😁
 
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If a Company sets the price of a watch at X then AD's cannot sell brand new products above this price, if the AD is doing this then it has to be asked if they are a genuine AD or a grey dealer? If the watches are not new there isn't a problem but if the AD is stating that they are brand new and giving customers a full warranty package, their name on the card etc., but charging a premium then I would say that they are trading illegally.

Not sure what country you are in but in the UK we have what is called Trading Standards, these people can close down and/or prosecute shops that trade in this way.

I fear you may be mistaken. Below is an extract from an open letter published by the UK Competition and Markets Authority on 20 June 2017 headed "Restricting resale prices: an open letter to suppliers and resellers"

"If you are a reseller:
• You are entitled to set the price of the products you sell, whether online or
through other sales channels.
• Suppliers are not usually allowed to dictate the prices at which you sell or at
which you advertise their products online.
• If you have agreed to sell at fixed or minimum prices with your supplier, you may
both be found to be breaking competition law.
• If a supplier asks you to comply with a restrictive pricing policy you should report
this to the CMA."

Now, admittedly, this is usually applicable to minimum pricing agreements. but I would suggest it can also be applied to open/market pricing. As such, I believe there is nothing illegal in charging above MSRP and wouldn't expect Trading Standards to do anything as no laws or regulations have been broken.
 
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I fear you may be mistaken. Below is an extract from an open letter published by the UK Competition and Markets Authority on 20 June 2017 headed "Restricting resale prices: an open letter to suppliers and resellers"

"If you are a reseller:
• You are entitled to set the price of the products you sell, whether online or
through other sales channels.
• Suppliers are not usually allowed to dictate the prices at which you sell or at
which you advertise their products online.
• If you have agreed to sell at fixed or minimum prices with your supplier, you may
both be found to be breaking competition law.
• If a supplier asks you to comply with a restrictive pricing policy you should report
this to the CMA."

Now, admittedly, this is usually applicable to minimum pricing agreements. but I would suggest it can also be applied to open/market pricing. As such, I believe there is nothing illegal in charging above MSRP and wouldn't expect Trading Standards to do anything as no laws or regulations have been broken.
I don't think this applies to AD's whom are appointed by brands. A sales price sets by the bread is the maximum in automotive for the customer, I don't think watches are any different.
 
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I don't think this applies to AD's whom are appointed by brands. A sales price sets by the bread is the maximum in automotive for the customer, I don't think watches are any different.

Competition Law is a bit of a minefield. Here is a good article by a well respected UK law firm https://www.pinsentmasons.com/out-l...etition-law-puts-limits-on-how-far-you-can-go

However, reading it through, though it may indicate that some pricing agreements between suppliers and retailers may be allowable under competition law, that does not imply that a consumer can rely on these pricing agreements as a third party. Any contract of sale between the consumer and the retailer is a separate agreement from and not subsidiary to the supplier/retailer agreement.
 
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Competition Law is a bit of a minefield. Here is a good article by a well respected UK law firm https://www.pinsentmasons.com/out-l...etition-law-puts-limits-on-how-far-you-can-go

However, reading it through, though it may indicate that some pricing agreements between suppliers and retailers may be allowable under competition law, that does not imply that a consumer can rely on these pricing agreements as a third party. Any contract of sale between the consumer and the retailer is a separate agreement from and not subsidiary to the supplier/retailer agreement.
Working at a distributor of cars if our dealers would charge more than the price set for a desirable car we would take action to avoid customers paying above MSRP, if it becomes a used car the dealer is free to set the price.
 
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Chances are if the watches were being sold as MSRP instead of at an inflated price they would not have even been in the AD's case any more when the OP visited... So not sure how/ why bitching to Rolex would help -- those watches would have been long gone from the store, and the purchasers would have them for sale at 50% markups.
 
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People are thrilled when they can buy below the MSRP due to market forces, yet get bent all out of shape when they have to pay more for an item due to the same market forces. For years Rolex has underpriced the Daytona and you could never find a SS example in dealer's stock because the true value was about double the MSRP (this was back when the MSRP was in the $5k range). Rolex finally upped the prices until they are about $12,400 today yet you still can't find one in stock and the grey market value is about $24,000 or so. Rolex could change the MSRP to $24,000 and you could maybe find them in a dealer's showcase, so would everyone be happy then? An item is worth what a willing buyer will pay for it......Rolex demand is greater than Rolex's supply for steel sports models. If you don't like the real, market price just move on and buy something in your price range, but it makes no sense to complain about it. The market decides the cost, not some arbitrary MSRP price list.
 
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Even if Rolex or the law in your country blocked retailers from charging more than MSRP, dealers with a hot product will find some way of getting more. Such as only allowing people who pay full MSRP for a less popular model to get on the waiting list for the hot product.
 
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I fear you may be mistaken. Below is an extract from an open letter published by the UK Competition and Markets Authority on 20 June 2017 headed "Restricting resale prices: an open letter to suppliers and resellers"

"If you are a reseller:
• You are entitled to set the price of the products you sell, whether online or
through other sales channels.
• Suppliers are not usually allowed to dictate the prices at which you sell or at
which you advertise their products online.
• If you have agreed to sell at fixed or minimum prices with your supplier, you may
both be found to be breaking competition law.
• If a supplier asks you to comply with a restrictive pricing policy you should report
this to the CMA."

Now, admittedly, this is usually applicable to minimum pricing agreements. but I would suggest it can also be applied to open/market pricing. As such, I believe there is nothing illegal in charging above MSRP and wouldn't expect Trading Standards to do anything as no laws or regulations have been broken.

If this were true, why are all Apple products priced the same irrespective of which retailer you buy them from, the only changes are for shops clearing old stock at sales prices when new lines are launched?
 
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Similar to what others have said. In CA at least, AD's can not charge more than the retail price.
 
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This is irrelevant to anyone not concerned with Canadian law. But this appears to be how it is in Canada. The retailer who doesn’t adhere to MSRP may lose potential customers, but also the distributor can legally withhold merchandise from the offending retailer. Double jeopardy!

A: The key word is "suggested." A dealer is free to set the retail price of the products it sells. A dealer canset the price at the MSRP or at a different price, as long as the dealer comes to that decision on its own. However, the manufacturer can decide not to use distributors that do not adhere to its MSRP.
 
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I remember the AD telling once that they are not allowed to set prices higher than the recommended price by Rolex. Yet the GMT, Deepsea, Sea Dweller (which were on display) was well above retail (premium between USD 2000-4000 depending on the model.

@asrnj77 unfortunately no steel daytona was on display otherwise I am sure it would have also been well over retail.
 
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The local law is one thing and the agreement between Rolex and the AD is another. The situation Rolex is facing with the AD's at the moment is complicated, Rolex's way of distributing to AD's is very different, the AD actually doesn't know what selection of watches he will be getting, and they usually get a tone of stuff that are not hot sellers and barely any steel sport watches. The agreement between Rolex and the AD does mention that they have to stick to MSRP, but Rolex is well aware that AD's are selling behind the doors and some directly on the showcase for way higher or cheaper than MSRP depending on the watch.

Our Rolex AD is selling the Panda Daytona for $25k and writing the receipt for $13k so that there is no evidence to show Rolex. In some countries that might be illegal but not in my country. The point is AD's will always try to find way to make money out of the hot watches because they are struggling to move the other stuff, our AD has stuff sitting in the showcase for over two years (Ex. Many many datejusts, a Smurf, a couple older model SS YM's one Blue and one Grey, an Explorers). I feel Rolex is in a predicament, their business model is based on selling large quantities and the idea of cutting down on the SS watches to push people to precious metals or other Rolex watches is not panning out, people are moving towards other brands. I have a gut feeling Rolex will quietly start rolling back more sport steel watches in the near future without flooding the AD's to keep this image of the watch being unobtainable still going for as long as they can and will starve the market every few years like they just did to raise the prices like they just did as well.