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Omegafanman
·I have used the Omega archives extract service a number of times but noted on a Fretello blog that Tissot also offer an archive search service so I decided to try it...….
The first link recommends you try via a service centre.
https://www.tissotwatches.com/en-en/pages/c/n/archives
I had no luck with finding a service centre to support the request so I sent a direct customer service request via the Tissot website.
https://www.tissotwatches.com/en-en/shop/contacts/
The response and customer service has been excellent with a personal touch throughout. It has taken around 5 months but I was slow to supply some information and I was not in a hurry. It arrived this week. I am pleased with the information which checks out against the original warranty card (for once I have some paperwork with an old watch) pictured at the end. A seven year delay before a sale... Quartz crisis in full swing mid seventies maybe? They included a picture from an old catalogue which was nice. Plenty of backing card as well to prevent transit damage. Below are the photos, prices / preliminary enquiry response etc. I added a copyright logo on the Tissot documents for this post.
Tissot initial response:
We thank you for your email and are happy to count you among our loyal customers.
Further to your question, we kindly inform you that our historical heritage department invites you to find out more about your watch's history through the brand's archives.This historical research service, which is available for watches that are no longer part of the current collection, incurs a charge of 100.- CHF. but you will not be charged if the search proves unsuccessful. Please note that the document provided after the search, available in French or in English, guarantees neither the authenticity of your watch nor of its components. Should you like obtaining information on the commercial value of your watch, we would recommend that you consult an auction house.
Should our suggestion meets your approval, please confirm it to us and we will send you :
- One form called "extract of archives" which will have to be filled in with photos of your Tissot watch, and picture of the movement. (You may ask a watch maker to open it, and communicate it to you).
- An estimate of CHF. 100.- you will have to sign as an approval. The research about the watch will start and can take up to two months before it is released. Once all the information have been collected and upon the establishment of the official Extract of archives, we will kindly ask you for settling down the payment.
This document will be shipped to United Kingdom by DHL envelope. However as you mentioned your watch is from the 80's, please send us a picture from the front and from the outside of the case back. We will first check whether we can find the information without applying for an extract of archives. We will contact you back accordingly.
Thank you for your understanding. Best regards,
The first link recommends you try via a service centre.
https://www.tissotwatches.com/en-en/pages/c/n/archives
I had no luck with finding a service centre to support the request so I sent a direct customer service request via the Tissot website.
https://www.tissotwatches.com/en-en/shop/contacts/
The response and customer service has been excellent with a personal touch throughout. It has taken around 5 months but I was slow to supply some information and I was not in a hurry. It arrived this week. I am pleased with the information which checks out against the original warranty card (for once I have some paperwork with an old watch) pictured at the end. A seven year delay before a sale... Quartz crisis in full swing mid seventies maybe? They included a picture from an old catalogue which was nice. Plenty of backing card as well to prevent transit damage. Below are the photos, prices / preliminary enquiry response etc. I added a copyright logo on the Tissot documents for this post.
Tissot initial response:
We thank you for your email and are happy to count you among our loyal customers.
Further to your question, we kindly inform you that our historical heritage department invites you to find out more about your watch's history through the brand's archives.This historical research service, which is available for watches that are no longer part of the current collection, incurs a charge of 100.- CHF. but you will not be charged if the search proves unsuccessful. Please note that the document provided after the search, available in French or in English, guarantees neither the authenticity of your watch nor of its components. Should you like obtaining information on the commercial value of your watch, we would recommend that you consult an auction house.
Should our suggestion meets your approval, please confirm it to us and we will send you :
- One form called "extract of archives" which will have to be filled in with photos of your Tissot watch, and picture of the movement. (You may ask a watch maker to open it, and communicate it to you).
- An estimate of CHF. 100.- you will have to sign as an approval. The research about the watch will start and can take up to two months before it is released. Once all the information have been collected and upon the establishment of the official Extract of archives, we will kindly ask you for settling down the payment.
This document will be shipped to United Kingdom by DHL envelope. However as you mentioned your watch is from the 80's, please send us a picture from the front and from the outside of the case back. We will first check whether we can find the information without applying for an extract of archives. We will contact you back accordingly.
Thank you for your understanding. Best regards,
