Suspected case and crystal damage during service… what would you do?

Porteroso · Dec 16, 2025

I will say this, many people might have a small accident with the watch unboxing it, or possibly a customs/postal service inspector scratches it, then it gets blamed on the watchmaker. It's a hard thing to know for sure on an internet forum.

Farrowla · Dec 16, 2025

Here’s a better shot of the dial for those interested. Fortunately the dial survived!

ErichKeane · Dec 16, 2025

FWIW, I don't see anything that is concerning on that dial besides perhaps a piece of cotton fluff on the Omega logo(I cant imagine that is a scratch?). It looks original to me.

Dan S · Dec 16, 2025

Porteroso
I will say this, many people might have a small accident with the watch unboxing it, or possibly a customs/postal service inspector scratches it, then it gets blamed on the watchmaker. It's a hard thing to know for sure on an internet forum.

Agreed, I think the forum has done its best based on hearing one side of the story. Ultimately, the OP will have to work things out with the watchmaker. Hopefully he will be happy with the outcome.

I've had some watches that were damaged during my ownership, one way or another, and in most cases I was never happy with the watch again because I always unconsciously compared it to the previous condition.

Suspected case and crystal damage during service… what would you do?

Porteroso

Farrowla

ErichKeane

Dan S

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