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·I decided to post this here as it is Omega related. If it belongs in Open Forum, please move it along.
Over the past several months I've been engaged with Omega HQ at Bienne, for some additional spa treatment for my 166.077. I must say, they blew me away with customer treatment. For the very modest price of around $500 and change, they replaced several parts (in addition to the movement parts, the hands, crystal, crown/stem assy, and bezel lock assy) as well as performing a movement overhaul. The cost included shipment back to me in the states. The watch, which I've posted here before, came back in stunning condition.
As a gesture of my appreciation, to the team who overhauled my watch and the fine lady who communicated with me all along the way, as my broken English needed translating for the Watchmakers, I sent a care package with some local food products (jelly, chocolate covered nuts, maple syrup, etc.). She replied with a nice personal letter and also sent me an Omega Watch Cleaning kit. It was a level of customer appreciation I did not expect. It was a very classy action on her part.
I just wanted to publicly thank the fine folks at Omega in Bienne. I'm obviously a lifer...
Carry on. 😀
Over the past several months I've been engaged with Omega HQ at Bienne, for some additional spa treatment for my 166.077. I must say, they blew me away with customer treatment. For the very modest price of around $500 and change, they replaced several parts (in addition to the movement parts, the hands, crystal, crown/stem assy, and bezel lock assy) as well as performing a movement overhaul. The cost included shipment back to me in the states. The watch, which I've posted here before, came back in stunning condition.
As a gesture of my appreciation, to the team who overhauled my watch and the fine lady who communicated with me all along the way, as my broken English needed translating for the Watchmakers, I sent a care package with some local food products (jelly, chocolate covered nuts, maple syrup, etc.). She replied with a nice personal letter and also sent me an Omega Watch Cleaning kit. It was a level of customer appreciation I did not expect. It was a very classy action on her part.
I just wanted to publicly thank the fine folks at Omega in Bienne. I'm obviously a lifer...
Carry on. 😀
