Strange experience with Omega Service (Ladies Constellation)

Posts
5,636
Likes
5,793
MRC MRC
Well, unless your watch was designed to take mercury-based batteries and they are no longer legal. My Seamaster gets about one year from currently available batteries and that includes the one fitted by Omega Bienne when they serviced it four years ago.

Zinc-AIr or Alkaline?
 
Posts
3,413
Likes
8,574
Zinc-AIr or Alkaline?

Whatever a nearby Rolex AD's watchmaker uses. At £15 to supply and fit I guess it's not too fancy. Omega ADs want to send it away and will take several weeks and cost 90 quid which I consider silly for something that lasts a year.
 
Posts
5,636
Likes
5,793
MRC MRC
Whatever a nearby Rolex AD's watchmaker uses. At £15 to supply and fit I guess it's not too fancy. Omega ADs want to send it away and will take several weeks and cost 90 quid which I consider silly for something that lasts a year.
You are assuming shenanigans where there is none. There are a LOT of electronic devices that were calibrated for the steady 1.35V of a nercury cell that have to be adjusted for the higher voltage of a carbon-zinc or alkaline cell at 1.56V.

That they are willing to do the conversion is actually to your favor and you shan't scorn them for it.
 
Posts
7,620
Likes
21,844
A different Manufacturer, but Rolex repaired & serviced my DJ 16220, they refused to pressure test it without replacing the crystal (said it was chipped, it wasnt) & refused to polish it unless I purchased a new clasp as they said it was cracked (having read on this forum, I would forego polishing now), also told me my date wheel needed replacing & the crown.

I insisted on return of old parts & they absolutely refused to return the crystal & crown, they returned the clasp (which I still cant find the crack on) & they returned the date wheel which looks absolutely fine to me. Horrible customer service.

Flip side, I emailed Omega customer services this 26/10 as I had a problem with an old omega box

Omega customer service emailed me back within 48 hrs asking for photos, within hrs of receiving pics, offered for me to pick up box from Sloane St Boutique in London. However I p/x'd it on the 27th.

But at least the offer was there.

The difference in customer service is staggering, Rolex are so so arrogant.

Jeeper
I would just have said, “let’s call the whole thing off”.
 
Posts
21,616
Likes
48,976
Not a "strange experience" IMO. Just an apparent miscommunication, and all communications have two sides. I suspect that the OB would have been more than happy to have the crystal replaced if your wishes had been absolutely clear to them. There is no motivation for them to do otherwise. Take it back and have them replace the crystal now.

Pricing is transparent and actually published online:
https://www.omegawatches.com/en-gb/...s-and-prices/main-steps-of-a-complete-service

 
Posts
3,413
Likes
8,574
You are assuming shenanigans where there is none. There are a LOT of electronic devices that were calibrated for the steady 1.35V of a nercury cell that have to be adjusted for the higher voltage of a carbon-zinc or alkaline cell at 1.56V.

That they are willing to do the conversion is actually to your favor and you shan't scorn them for it.

That conversion was done at expense of rather more than the watch's value by Omega in Bienne four years ago, so I expect that new batteries now are a like-for-like(-equivalent). I suspect that the Omega AD's problem is that they do not to deal with 40 year-old watches, or because it's a Seamaster they think I want it pressure tested. Look at it -- it's not a watch I ever intended to get wet. Except possibly some split wine at dinner, and nobody invites me to formal dinners any longer.

 
Posts
5,636
Likes
5,793
Might be time to find an independent watchmaker who isn't a moron. "Change the cell with like!" You, I think, should cotact Omega in BIenne and tell them their US representatives are dipsticks (I am making an assumption).
 
Posts
3,413
Likes
8,574
Might be time to find an independent watchmaker who isn't a moron. "Change the cell with like!" You, I think, should cotact Omega in BIenne and tell them their US representatives are dipsticks (I am making an assumption).

I think we are losing something in translation.

Non-functioning watch goes to Bienne to be serviced. (Carrying personal value, not monetary)

It returns in working condition, presumably with whatever modifications are need to take modern batteries, and a suitable battery fitted to it.

What does anyone replacing the battery need to do except fit the equivalent? I make a point of saying it has been recently serviced by Omega.

Think I'll get a case knife and do it myself (photos of case damage to follow...)
 
Posts
27,914
Likes
71,091
MRC MRC
I suspect that the Omega AD's problem is that they do not to deal with 40 year-old watches, or because it's a Seamaster they think I want it pressure tested. Look at it -- it's not a watch I ever intended to get wet.

MRC MRC
What does anyone replacing the battery need to do except fit the equivalent?

This is a problem of expectations. Omega (or the AD) are going to do the job to their standards, so if that's not what you want, then Omega (or and AD) isn't the place to take the watch.

A quartz watch will not just have one battery removed, another installed, and that's it. That's the level of work people do at home, or the pimply faced kid at the mall does. Any proper quartz battery service is going to include a full slate of electrical checks, replace the cell of course, new case back seal and possibly crown, plus full pressure testing. This is their minimum standard, so they aren't going to do less. They aren't going to open themselves up to the liability of only doing a partial job, because maybe you won't get the watch wet, but surely someone else would, and when it leaks they are on the hook no matter what they were told not to bother doing at the time.

Omega won't to do a half job, just because that's what you want.

Cheers, Al
 
Posts
5,636
Likes
5,793
@Archer has said a lot of smart things.

Your AD might not have known that the watch was modified at Bienne for newer cells and might have made an assumption. That was where I was going to.
 
Posts
5,636
Likes
5,793
By the way, because I am a former electronics technician, I can envision at least a dozen ways that your watch might have been modified to accept a 1.56V cell instead of 1.35V. Not everyone might be able to interpret that by inspection.
 
Posts
102
Likes
37
To be fair, that’s probably in the t’s & c’s which we don’t read properly ( I will need to dig out the invoice & check ).
There've been many discussions on this subject. The gist of it is, depending on which country you're from, forcibly retaining your old parts would be illegal - and any contract mentioning otherwise, void.
 
Posts
354
Likes
769
I would just have said, “let’s call the whole thing off”.
Syrte, that would be my normal reaction.

However
a) it was the first really good watch that I purchased.

b) I stretched to buy it & my darling wife was very very supportive.

c) It was therefore a watch that I had an emotional attachment to.

an ultimately

d) As I had no experience of watch servicing & did/do not have any other Rolex watchmakers in my arsenal, if was Hobson’s choice!!

Hindsight is a wonderful thing.

Jeeper