A different Manufacturer, but Rolex repaired & serviced my DJ 16220, they refused to pressure test it without replacing the crystal (said it was chipped, it wasnt) & refused to polish it unless I purchased a new clasp as they said it was cracked (having read on this forum, I would forego polishing now), also told me my date wheel needed replacing & the crown.
I insisted on return of old parts & they absolutely refused to return the crystal & crown, they returned the clasp (which I still cant find the crack on) & they returned the date wheel which looks absolutely fine to me. Horrible customer service.
Flip side, I emailed Omega customer services this 26/10 as I had a problem with an old omega box
Omega customer service emailed me back within 48 hrs asking for photos, within hrs of receiving pics, offered for me to pick up box from Sloane St Boutique in London. However I p/x'd it on the 27th.
But at least the offer was there.
The difference in customer service is staggering, Rolex are so so arrogant.
Jeeper