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rahilb
·Hi Folks, I wanted to get your opinion on this experience I had with the Omega shop in Stratford (London).
I took my mother's watch in for a battery replacement about a month ago; I requested a full service in addition to the battery replacement, and the shop assistant noticed there were a couple of deep scratches in the crystal. We spoke about it a bit and I said to fix that too (replace the crystal). The shop assistant said the estimate was £450 (for what I thought was a full service and a replacement crystal)... I paid half the cost and he said it will look like new when it comes back (great! my mother will be pleased).
I collected the watch today, and the crystal had not been replaced; I pointed out the scratches as I thought it was going to be replaced. We spoke about it and the guy said we did not say to replace the crystal; the price I paid was only for the service/refinishing and that if we had replaced the crystal that would have been at an additional cost of around £300 and I would have been called to confirm if they should proceed or not (I was never called). He said the crystal replacement would never have been included as the 'full service' only covers 'parts inside the watch'; if the whole movement was borked by a leaking battery for example it would have been replaced, but as the crystal is outside it was not considered for repair. The replaced parts (returned with the watch) are the crown, gasket and what appears to be the crystal retaining ring.
Does this sound right? I'm quite annoyed to be honest; if I had known the crystal would not be replaced, I would have gotten the watch serviced at an independent watchmaker. What's odd is that on all the paperwork the crystal scratches are noted explicitly (and everything else noted on the condition report was fixed).
Any opinions are appreciated as it's my first interaction with an Omega boutique/service.
I took my mother's watch in for a battery replacement about a month ago; I requested a full service in addition to the battery replacement, and the shop assistant noticed there were a couple of deep scratches in the crystal. We spoke about it a bit and I said to fix that too (replace the crystal). The shop assistant said the estimate was £450 (for what I thought was a full service and a replacement crystal)... I paid half the cost and he said it will look like new when it comes back (great! my mother will be pleased).
I collected the watch today, and the crystal had not been replaced; I pointed out the scratches as I thought it was going to be replaced. We spoke about it and the guy said we did not say to replace the crystal; the price I paid was only for the service/refinishing and that if we had replaced the crystal that would have been at an additional cost of around £300 and I would have been called to confirm if they should proceed or not (I was never called). He said the crystal replacement would never have been included as the 'full service' only covers 'parts inside the watch'; if the whole movement was borked by a leaking battery for example it would have been replaced, but as the crystal is outside it was not considered for repair. The replaced parts (returned with the watch) are the crown, gasket and what appears to be the crystal retaining ring.
Does this sound right? I'm quite annoyed to be honest; if I had known the crystal would not be replaced, I would have gotten the watch serviced at an independent watchmaker. What's odd is that on all the paperwork the crystal scratches are noted explicitly (and everything else noted on the condition report was fixed).
Any opinions are appreciated as it's my first interaction with an Omega boutique/service.
