Can you please explain why?
Extracts are available for watches before 2000. Tritium was used till late 1997/early 1998 so there is no reason for this watch not be eligible for an extract.
I am not aware of a Speedmaster from the nineties for which the information was not available and an extract declined. Except, if for example the watch is Franken and the movement comes from another watch model Omega will decline the request without providing detailed explanations - which shouldn’t be the case here.
Still, you’re right, an email to the customer service might be cheaper and faster but it will only help to confirm the watch model and OP will not get the production date, destination country or kind of bracelet confirmed.
