Take it back for warranty.
Omega will fix it pronto.
Does it matter if I'm not the registered owner?
I have warranty card stamped.
What is the process of it all? Do I send it to Omega by post, take it to a certified technician/dealer and have them send it in or fix the issue?
A question... if one buys a watch on the used market that is still with warranty, is the warranty still valid? Or does it become void if a watch is sold?
Many thanks
The warranty is transferable. If you go to your local AD with the cards, they will take care of you.
The warrantee follows the watch. I purchased an Aqua Terra second hand a few years ago, and sent it back under warrantee for condensation under the crystal. Omega serviced it under warrantee and added another two years on top of the remaining original warrantee after the service. At least pre-Covid, they were pretty good about expediting warrantee work. Got my Aqua Terra back in 4 weeks.
When I send my watch back, I took it into my nearest AD. They packed and shipped the watch to Omega, and then called me to pick it up at the AD when it was done. The AD charged me for the shipping and insurance at their cost, and then added a ~$20 fee for the packing and documentation of the pre-shipment condition (they took a bunch of pictures and filled out a form describing the condition). Seemed like a fair cost for the piece of mind that the packing was well done.
Sorry to be an absolute dimwit but what is AD?
I see it being used but not figured it out.
Sorry to be an absolute dimwit but what is AD?
I see it being used but not figured it out.
Bought this Omega new ...
A question... if one buys a watch on the used market that is still with warranty, is the warranty still valid? Or does it become void if a watch is sold?
Does it matter if I'm not the registered owner?
I have warranty card stamped.
What is the process of it all? Do I send it to Omega by post, take it to a certified technician/dealer and have them send it in or fix the issue?
A question... if one buys a watch on the used market that is still with warranty, is the warranty still valid? Or does it become void if a watch is sold?
Many thanks
😕
Having a stamped plastic card in your hand is all you need to repair the watch under guarantee. No need to worry about registering or sequence of ownership.
Yes I know it must seem conflicting. The watch was new, but bought on ebay so I didn't purchase from an AD.
