Service question

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Hi. I’m curious if anyone has thoughts that it’s better to have ad send my watch in for service or should I just send it directly to omega myself? I’m also curious if anyone knows the current service timeframe? Watch is a current Aqua Terra model. Appreciate any insight. Thanks all
 
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Always better to send directly to Omega, IMO, and leave out the AD middleman. Many have you pay them for the service and tack on a fee for their "handling", so they make money doing it. Not all do this, but enough that I either deal directly with the Omega service center or a trusted independent watchmaker.
 
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My two cents: with a modern coaxial watch (like your AT), you definitely want to go with an official Omega/Swatch service, not an independent. (I actually don’t think Donn was suggesting otherwise; I just want to be sure that wasn’t misunderstood.)

It’s true you avoid the middle-man if you do direct. FWIW, I’ve gone both routes in the past, and my AD did not add a surcharge. (One time it was warranty work, so there was no charge of any kind.)

IMO, one argument for going via the AD, though, is that it makes it easier with the return shipment. The AD will receive the watch securely and notify you when it comes in; you can go and collect it at your convenience. If you go direct to Omega/Swatch (in my experience) you will just get a shipment alert notification one day from Omega with a FedEx tracking number—and adult signature will be required. They won’t coordinate a day or time with you in advance. If you can’t be home during the day when it’s getting delivered (or if you’re out of town entirely), then that becomes an issue you need to troubleshoot with FedEx on your own. To me, as long as there’s no upcharge, the peace of mind and lack of hassle favors AD route.

There’s a thread here somewhere with current turnaround times. My recollection is that it’s about two to three months right now.
 
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Definitely send it yourself and eliminate possible poor communication through a middleman.