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Service question - Lost?

O
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Hi all - new here!

I have sent off my omega for a full service and it is showing as this :


02.09.2021
Service Received

02.09.2021
Technical Diagnosis

09.09.2021
Waiting for customer approval (estimate)

09.09.2021
Waiting for Parts

01.06.2022
Service in Process

02.06.2022
Service Completed

02.06.2022
In transit


My question for all the connoisseurs is :

We are now the 10th and it is still “in transit” from Southampton,UK to London (so a 2 hour drive)…. I phoned the store who have said that In transit means they are doing some tests in store and it should be available in “15 days hopefully left”.

For me, in transit means it’s being shipped to the store. I’m just getting “worried” that it’s been lost and they are covering themselves as it’s been 8 days. It’s also 5 months past the expected completion date so I’m now getting reallyyyyyyy impatient 😀


Thanks for all your help! Have a nice day all.
 
Jonathan40
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May I ask what watch it is because 1 day for service seems quick to me and 9 months between parts ordering and service commencing is very strange. What store did you drop it into in London to be sent to Omega at Eastleigh?
 
O
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Sure, it was a 1995 constellation, not sure if model as was a gift back then. Gold dial.
Regent street london store!
 
Dan S
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This forum is not affiliated with Omega. We are just a group of watch aficionados/collectors who have no first-hand knowledge of your watch's location. The dealer and the Omega service center would be the people to contact. If you are concerned, keep calling, and escalate. In my experience, it's uncommon that things are actually lost. They generally show up if you are patient.

In any case, now that you have joined, how about sharing some photos and/or other info about your collection.
 
cvalue13
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O obanchi
still “in transit” from Southampton,UK to London (so a 2 hour drive)…

Are you certain your watch was being “serviced” in Southampton, as opposed to having been sent back to Bienne?
 
O
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Thanks for the info. Yes it was showing as “Southampton Service Centre” until the 2nd where now it shows “CS OME-Regent St.” I phoned up and was told “in transit means we are putting it through rigorous in store testing. This can take up to 10 days but we hope to have it back to you sooner than that”. Weird.
I certainly will put some pics up 😀
 
Jonathan40
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cvalue13 cvalue13
Are you certain your watch was being “serviced” in Southampton, as opposed to having been sent back to Bienne?
Why would a 1995 model need to go back to Bienne? Is this not reserved for vintage/historical watches where specialist/old tech’s who have worked on them in the past are needed. This is a question outside of the OP’s post but curious.
 
Archer
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Jonathan40 Jonathan40
Why would a 1995 model need to go back to Bienne? Is this not reserved for vintage/historical watches where specialist/old tech’s who have worked on them in the past are needed. This is a question outside of the OP’s post but curious.

First, you can request it. Second, it's not just vintage watches that are "Bienne only" repairs, as some complicated watches go back there as well - tourbillons, split seconds chronographs, that sort of thing.
 
cvalue13
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Archer Archer
First, you can request it. Second, it's not just vintage watches that are "Bienne only" repairs, as some complicated watches go back there as well - tourbillons, split seconds chronographs, that sort of thing.

Don’t forget also super complicated watches like any 321A or 321B 😗

Jonathan40 Jonathan40
Why would a 1995 model need to go back to Bienne? Is this not reserved for vintage/historical watches where specialist/old tech’s who have worked on them in the past are needed.

Aside from vaguely knowing that Bienne or “Bienne Only” service were not limited to vintage, etc. as Archer described - including my NEW321 which is “Bienne Only” - it wasn’t/isn’t clear to me which all scenarios might implicate Bienne by either requirement or happenstance. For example, I might imagine (but it’s only imagination) that certain dial restorations (if there’s not a back-stock) could be routed to Bienne, etc., or perhaps even certain chronometers.

It was a genuine question rooted in my ignorance of the details of both Omega and the OP’s watch in question.


O obanchi
I phoned up and was told “in transit means we are putting it through rigorous in store testing. This can take up to 10 days but we hope to have it back to you sooner than that”. Weird.

Agree of course that “in transit” is a weird turn of phrase for this scenario.

Seems that after the service in Southampton, the local store is now tasked with the positional testing and adjustment, which can last several days?

Again from my ignorance, it seems strange that such positional testing would happen at the store rather than at the service center, but …
 
SkunkPrince
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cvalue13 cvalue13
Again from my ignorance, it seems strange that such positional testing would happen at the store rather than at the service center, but …
If the service center there is anything like the Miami service center here... I wouldn't blame them one bit for double-checking.
 
cvalue13
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SkunkPrince SkunkPrince
If the service center there is anything like the Miami service center here... I wouldn't blame them one bit for double-checking.

good and interesting point!
 
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