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runkle28
·In 2007 I bought a gently used Seamaster Professional Planet Ocean from Jared and have enjoyed wearing it nearly every day since. The watch has been worn a few times into the ocean and pool while on vacation but always rinsed off afterward. I do not wear it into the shower.
I had the watch serviced about four months ago and was without it for about six weeks. Aside from general cleaning/oiling, the mainspring, reversing wheel, and second wheel were replaced. Approximately two weeks after getting it back, the luminous pip on the number 8 fell off. I notified the company and had to send it back under my repair warranty. The pip was reattached and I was without it for about a month this time. Now the pip for the number 6 has fallen off! When I contacted the company again, I was told the only cause for this was moisture inside the case (I've never seen any condensation inside the case). The owner straight up stated the pips falling off were not his fault and the problem would likely continue. He stated he was willing to work with me on fixing the problem but stated it was entirely possible I would need a new watch face.
I feel his company created the problem because I never had any issues with the watch prior to him servicing it. Fifteen years of near-daily wear with no problems then he works on the watch and two pips fall off? In my book, there's no way that's a "coincidence."
Thoughts on proceeding? Should I have his company reattach the number 6 pip and wait to see if it happens again? Or do I believe him that the problem will eventually happen again and pay him to replace the face?
I had the watch serviced about four months ago and was without it for about six weeks. Aside from general cleaning/oiling, the mainspring, reversing wheel, and second wheel were replaced. Approximately two weeks after getting it back, the luminous pip on the number 8 fell off. I notified the company and had to send it back under my repair warranty. The pip was reattached and I was without it for about a month this time. Now the pip for the number 6 has fallen off! When I contacted the company again, I was told the only cause for this was moisture inside the case (I've never seen any condensation inside the case). The owner straight up stated the pips falling off were not his fault and the problem would likely continue. He stated he was willing to work with me on fixing the problem but stated it was entirely possible I would need a new watch face.
I feel his company created the problem because I never had any issues with the watch prior to him servicing it. Fifteen years of near-daily wear with no problems then he works on the watch and two pips fall off? In my book, there's no way that's a "coincidence."
Thoughts on proceeding? Should I have his company reattach the number 6 pip and wait to see if it happens again? Or do I believe him that the problem will eventually happen again and pay him to replace the face?
