Recommendations for vintage Omega watch repairer, United States

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Hello,

I'm looking for advice on repairs for a 1959 Omega Constellation Cal. 551 which has stopped working, and also advice on getting repairs.

I bought the watch from a dealer in Europe in May last year, but it stopped working a few weeks ago. It's under warranty. The dealer asked me to find a trusted watchmaker to fix it.

I live in San Francisco, and the watchmaker I contacted didn't look inside the watch (they said they can't for insurance reasons) and quoted me $650 to service it. If the issue is lubrication/cleaning related, they said that would cover it. But if it's not, and they find another issue, the cost would increase.

This is the first time I've owned a vintage watch, so I have a few questions:

1) Is it normal to quote for a repair but not look inside the watch to identify the issue?
2) Does that price seem high? The dealer in Europe said it was 3X the price for a service in Europe. I'm guessing it's the going rate in SF.
3) Has anyone had a good experience with a watchmaker in the USA (could be San Francisco, California or anywhere in the US) who has repaired their vintage Omega?

Thanks, Mark
 
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For the Bay Area that’s around par for pricing. May be a tad high for that movement, (I would have guessed $550) but not much and again it’s in range for SF from my experience. And yes, independents usually charge a flat service charge plus additional parts costs as needed.

And, rare that they open it and spot the trouble right off the bat.

I don’t have a go-to locally. I’ve used a couple but no one I’d go out of my way to recommend. Use the advance search function here on the forum, more than a couple of threads exist on Bay Area watchmakers.
 
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There are dozens, if not hundreds, of threads on this topic. I recommend using the search function. You can also try searching threads for keywords indicating that someone lives in your area and then contacting them directly, if you are looking for a local repair shop. Many people are reluctant to post the contact info of their trusted watchmaker on a searchable forum, where they can't vet the people who might contact the watchmaker using them as a referral. For that same reason, I'd suggest joining a local watch enthusiasts group and asking for firsthand recommendations in person.

It's nice that they gave you a rough idea of cost so you can decide if it makes sense for you. In my experience, that's a pretty high number for a basic service of an uncomplicated watch with no parts or repairs needed. And refusing to open it for insurance reasons sounds ridiculous to me, I've never encountered that. Most likely you contacted a big shop with high overhead, which is not the type of watchmaker I use.

However, if it's a one-off job, you'll need to decide how much energy you want to invest in saving a few hundred dollars. If you were having 10 watches serviced each year, that's a different story.
Edited:
 
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For the Bay Area that’s around par for pricing. May be a tad high for that movement, (I would have guessed $550) but not much and again it’s in range for SF from my experience. And yes, independents usually charge a flat service charge plus additional parts costs as needed.

And, rare that they open it and spot the trouble right off the bat.

I don’t have a go-to locally. I’ve used a couple but no one I’d go out of my way to recommend. Use the advance search function here on the forum, more than a couple of threads exist on Bay Area watchmakers.
Thanks for the advice!
 
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There are dozens, if not hundreds, of threads on this topic. I recommend using the search function. You can also try searching threads for keywords indicating that someone lives in your area and then contacting them directly, if you are looking for a local repair shop. Many people are reluctant to post the contact info of their trusted watchmaker on a searchable forum, where they can't vet the people who might contact the watchmaker using them as a referral. For that same reason, I'd suggest joining a local watch enthusiasts group and asking for firsthand recommendations in person.

It's nice that they gave you a rough idea of cost so you can decide if it makes sense for you. In my experience, that's a pretty high number for a basic service of an uncomplicated watch with no parts or repairs needed. And refusing to open it for insurance reasons sounds ridiculous to me, I've never encountered that. Most likely you contacted a big shop with high overhead, which is not the type of watchmaker I use.

However, if it's a one-off job, you'll need to decide how much energy you want to invest in saving a few hundred dollars. If you were having 10 watches serviced each year, that's a different story.
Thanks for the suggestions, I’ll check out local watch groups. I’ve also contacted another watchmaker in SF for a quote but suspect that they’ll all be around the same price. The watch is under warranty so the seller is paying, so the cost is irrelevant to me but he’s in the Netherlands and I guess the SF prices came as a shock.
 
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Yeah, we are a bit pricy here. Glad I learned to self service my own watches.

Liability may be an issue. When I do visit the local watchmakers in the area, I see a lot of folk bringing in stuff what they overvalue. That the expectations of what the watchmaker can do are really high.
 
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Your questions…

1. You didn’t get a quote really, but an estimate. The problem is that until the watch has been fully disassembled, the parts are cleaned, and they can be closely inspected (I inspect them under a microscope) you don’t know exactly what needs replacing. So it’s common the give a price for labour, and any parts needed are in addition to that.

2. No. If that is 3X the price in Europe, the dealer has someone who likes to be poor as a watchmaker, or they are not doing a really full service . I see prices like that more in Eastern European countries rather than in a place like the Netherlands.

3. If you find someone who does good work, that is the priority rather than price. I’m not familiar with watchmakers in your area, but the AWCI search that’s been posted can be helpful.