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Ac8587
·Hey guys. I just had a quick question. I ordered the SMPc in blue dial last week from an online dealer, received it on 2/5/2020. It’s gorgeous and what not. A few days ago, I was staring at the dial when I noticed a hairline scratch. It wasn’t noticeable till I looked at it at an angle under bright light. The issue at hand is in the week I’ve had it, I know for a fact I haven’t made contact with anything for it to get scratched. I don’t even hold hands with my gf with the hand the watch is on!
I’ve tried to contact the dealer I got it from about this issue. I asked if it’s possible it could’ve been like this during shipping since I notice the bezel sticker was off when I opened the box but they said they had documentation that there were no marks prior to shipment so I think they’re basically implying it’s not them since they told me they still hope I enjoyed the watch.
I also went to the omega boutique on 5th ave and the staff there looked under a loupe and said it is a scratch and they can’t do anything about it. I questioned how can ceramic be scratched so easily, especially since I didn’t make contact with anything and they told me it just happens.
On other forums, a lot of people are saying it may not be a scratch and is most likely residual left over from whatever it came into contact with since If you look at the photo I have uploaded, the mark in question is gray/silver and I was told if it’s an actual scratch on the bezel, it would be blue in color. I’ve also included a photo at a regular glance angle where you can’t see it.
Can anyone confirm if it’s an actual scratch or residue from another metal? If it’s an actual scratch, it’s visible from all angles right?
I’ve tried to contact the dealer I got it from about this issue. I asked if it’s possible it could’ve been like this during shipping since I notice the bezel sticker was off when I opened the box but they said they had documentation that there were no marks prior to shipment so I think they’re basically implying it’s not them since they told me they still hope I enjoyed the watch.
I also went to the omega boutique on 5th ave and the staff there looked under a loupe and said it is a scratch and they can’t do anything about it. I questioned how can ceramic be scratched so easily, especially since I didn’t make contact with anything and they told me it just happens.
On other forums, a lot of people are saying it may not be a scratch and is most likely residual left over from whatever it came into contact with since If you look at the photo I have uploaded, the mark in question is gray/silver and I was told if it’s an actual scratch on the bezel, it would be blue in color. I’ve also included a photo at a regular glance angle where you can’t see it.
Can anyone confirm if it’s an actual scratch or residue from another metal? If it’s an actual scratch, it’s visible from all angles right?

