Planet ocean won’t keep good time

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hi guys. I have a P.O. 8800 2018 model. Bought new 4 months ago. It hasn’t kept good time since purchasing. I sent it back to me recalibrated and it came back the same. I then sent it off again to James Avery himself and he had it fully serviced. I have now had it back and it is still isnt within tolerances
 
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Define not keeping good time, and how are you measuring it?
 
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and who is James Avery? an Omega-authorized watchmaker that can perform repairs under warranty? I assumed is under warranty as the watch is four months old..
 
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and who is James Avery? an Omega-authorized watchmaker that can perform repairs under warranty? I assumed is under warranty as the watch is four months old..
James Avery is the head of omega. And yes it’s under warranty and its lost 7 seconds a day
 
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James Avery is the head of omega. And yes it’s under warranty and its lost 7 seconds a day

does Omega provide the results of all the checks done after service?
 
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does Omega provide the results of all the checks done after service?
Yes but it’s just listed as a code from the computer
 
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James Avery is the head of omega. And yes it’s under warranty and its lost 7 seconds a day

Who?

I dont see anything about a James Avery on any of the boards of Swatch or Omega.

And I don’t think the the “head of Omega” works on watches directly. Maybe you are confused about who you are dealing with.
 
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Yes but it’s just listed as a code from the computer
Can we see it? We know how to read it.

-7 seconds in all positions? Is it plus in any?
 
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Who?

I dont see anything about a James Avery on any of the boards of Swatch or Omega.

And I don’t think the the “head of Omega” works on watches directly. Maybe you are confused about who you are dealing with.
He is the Head of Customer Service Swatch Group UK.
 
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He is the Head of Customer Service Swatch Group UK.

Oh. Nice. Thanks. Didn’t find him in a brief google search.
 
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Could you tell us the numbers, please? Both the ones you find, and what Omega sent you back.
 
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I assume those numbers are what you got from Omega.
If I read the Witschi manual correctly,
CH is the rate in the dial up position,
CB dial down,
X average rate over all positions,
D largest difference between any two positions,
DVH difference between average of horizontal and average of vertical positions,
DI difference between 6H (6 o'clock up) and CH (dial up).

If the -7 s/day you are seeing are really consistent day to day, then you could ask your dealer/watchmaker to adjust the watch to your wearing habits, by regulating it to 8s/day. But that large an offset between average rate of +1.3s/d and rate when worn of -7s/d seems odd, even if you stored it for 12 hours each night in the slowest position (dial down, if I read the numbers correctly).

What rate do you get when you let it sit dial up, fully wound, for 24 hours?
Edited:
 
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But that large an offset between average rate of +1.3s/d and rate when worn of -7s/d seems odd, even if you stored it for 12 hours each night in the slowest position (dial down, if I read the numbers correctly).

Not all the positional timing numbers are shown. If the OP can post a photo of the timing slip that might be useful, but in the end if it's not running properly he needs to keep taking it back until they get it right.