Oh sure, they sold out on the promise to deliver watches super fast... it would just be nice if they stuck to the delivery promises they offered, or communicated in a more human way.
I come at this from the angle of someone who's spent 10 years crafting customer communications, and building and engaging communities.
Don't worry, they've had that too (not Arthur), and they know how I feel... they are very polite... and they understand my frustrations... but that doesn't mean that anything will necessarily change.
Equally, that doesn't mean that I have to be happy about the level of customer interaction, or service being offered.
Nor do I have to be "thankful" that I got on a list whilst others were asleep.
The customer is often wrong... but as someone with experience of dealing with some pretty epic brand failures and PR disasters, (which I'm not saying this is), there are better ways to keep customers happy than waiting for the customer to chase you, and then saying "Oh, er... soon".
Everyone is of course entitled to their own opinion, and their own view on what good customer communication and service looks like - for me, the experience being delivered is not a good one.
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