- Posts
- 450
- Likes
- 573
shutterlife
·I am very curious whether declined watches are re-allocated to waiting list folks by geographic location (proximity to delivering OB) or by position on waiting list.
OMEGA Speedmaster Speedy Tuesday Limited Edition (Arrivals)
- Posts
- 12,108
- Likes
- 40,240
abrod520
·I am very curious whether declined watches are re-allocated to waiting list folks by geographic location (proximity to delivering OB) or by position on waiting list.
Position on waiting list - if the watch is declined, it goes back to Omega
- Posts
- 469
- Likes
- 999
orlis
·no it does not. that's why watches that were not picked up are allocated very quickly to the new owner and already few people on waiting list got ST while those that reserved still did not get theirs.
- Posts
- 870
- Likes
- 13,353
red1108nyc
·I really love it on a bracelet! August arrival thanks to buddy Mehrdad!
Edited:
- Posts
- 645
- Likes
- 3,830
Tik-Tok of Oz
·I think it appears that not every OB is entirely consistent with Omega's policy regarding declined ST watches. Some send them back and some clearly are passing them on to local wait listers.
- Posts
- 2,070
- Likes
- 14,602
Traveler
·This should probably be in the 'unrealistic price expectations' thread.... but 😲
- Posts
- 2,152
- Likes
- 3,810
Riviera Paradise
·
- Posts
- 1,933
- Likes
- 8,478
Pun
·no it does not. that's why watches that were not picked up are allocated very quickly to the new owner and already few people on waiting list got ST while those that reserved still did not get theirs.
I feel declined watched are going to the waiting list customers residing in the same country to save on freight and taxes etc. already paid by the Company and that is substantial nowadays.
- Posts
- 349
- Likes
- 834
Watchmutt
·
- Posts
- 8,890
- Likes
- 28,366
tyrantlizardrex
·I sent this on Monday:
"Hello Arthur,
I hope you have had a good summer.
Can you please advise when the Speedy Tuesday that I ordered is likely to be delivered?
Will the watch I've ordered be delivered in 2017?"
And got this back today:
"Dear Speedy Fan,
Thank you for your email!
I understand your frustration. If you could please wait a little longer.
I will send you an email as soon as it leaves OMEGA.
Let me know if you have more questions."
There are two things that irritate me about this response:
1 - Please call me by my name. You have it, it is in my email to you, and all the previous emails with you. I have a lot of email marketing experience, even with automated mailing you do not do this.
2 - I asked a direct question, and didn't get an answer. I would understand the response if I'd asked for a delivery date... I asked if it will arrive in the next three months... and got... waffle.
Oh well.
"Hello Arthur,
I hope you have had a good summer.
Can you please advise when the Speedy Tuesday that I ordered is likely to be delivered?
Will the watch I've ordered be delivered in 2017?"
And got this back today:
"Dear Speedy Fan,
Thank you for your email!
I understand your frustration. If you could please wait a little longer.
I will send you an email as soon as it leaves OMEGA.
Let me know if you have more questions."
There are two things that irritate me about this response:
1 - Please call me by my name. You have it, it is in my email to you, and all the previous emails with you. I have a lot of email marketing experience, even with automated mailing you do not do this.
2 - I asked a direct question, and didn't get an answer. I would understand the response if I'd asked for a delivery date... I asked if it will arrive in the next three months... and got... waffle.
Oh well.
- Posts
- 99
- Likes
- 158
AK1
·hahahaha! love ur response . Good news is, watches have started pouring into New Delhi, and I should get an email soon.
Besides im prepared to get this on christmas, till then, this thread keeps me busy.
Besides im prepared to get this on christmas, till then, this thread keeps me busy.
I sent this on Monday:
"Hello Arthur,
I hope you have had a good summer.
Can you please advise when the Speedy Tuesday that I ordered is likely to be delivered?
Will the watch I've ordered be delivered in 2017?"
And got this back today:
"Dear Speedy Fan,
Thank you for your email!
I understand your frustration. If you could please wait a little longer.
I will send you an email as soon as it leaves OMEGA.
Let me know if you have more questions."
There are two things that irritate me about this response:
1 - Please call me by my name. You have it, it is in my email to you, and all the previous emails with you. I have a lot of email marketing experience, even with automated mailing you do not do this.
2 - I asked a direct question, and didn't get an answer. I would understand the response if I'd asked for a delivery date... I asked if it will arrive in the next three months... and got... waffle.
Oh well.
- Posts
- 2,761
- Likes
- 4,359
lillatroll
·I sent this on Monday:
"Hello Arthur,
I hope you have had a good summer.
Can you please advise when the Speedy Tuesday that I ordered is likely to be delivered?
Will the watch I've ordered be delivered in 2017?"
And got this back today:
"Dear Speedy Fan,
Thank you for your email!
I understand your frustration. If you could please wait a little longer.
I will send you an email as soon as it leaves OMEGA.
Let me know if you have more questions."
There are two things that irritate me about this response:
1 - Please call me by my name. You have it, it is in my email to you, and all the previous emails with you. I have a lot of email marketing experience, even with automated mailing you do not do this.
2 - I asked a direct question, and didn't get an answer. I would understand the response if I'd asked for a delivery date... I asked if it will arrive in the next three months... and got... waffle.
Oh well.
What worries me most about this kind of response is that one wonders if they even bother checking what is going on with each customers watch. I am sure they do but the impression it leaves is that some bloke just sends the same generic response to every such mail. Furthermore, some people have been contacted by OBs or ADs without anything from Arthur so does he really know what's going on.
- Posts
- 33
- Likes
- 240
bug1124
·On the other hand, there is a waiting list thousands of people deep that are waiting patiently for you to get mad and give up your slot... I don't like waiting any more than the next guy but complaining really isn't going to change anything. At least you didn't pay yet. I did.
- Posts
- 99
- Likes
- 158
AK1
·On the other hand, there is a waiting list thousands of people deep that are waiting patiently for you to get mad and give up your slot... I don't like waiting any more than the next guy but complaining really isn't going to change anything. At least you didn't pay yet. I did.
- Posts
- 2,761
- Likes
- 4,359
lillatroll
·On the other hand, there is a waiting list thousands of people deep that are waiting patiently for you to get mad and give up your slot... I don't like waiting any more than the next guy but complaining really isn't going to change anything. At least you didn't pay yet. I did.
A few examples of people dropping their order have occurred already because of slow delivery. That cannot be good for any business.
- Posts
- 33
- Likes
- 240
bug1124
·you have paid to be on the WL ??
Not exactly. An Omega employee at my local shop helped a computer illiterate customer reserve one, then his customer backed out. I walked in at the right place and time inquiring about the ST and got lucky. Not wanting to lose the sale, my store gave me his allocation on the condition that I pre-paid (this was back in May).
- Posts
- 8,890
- Likes
- 28,366
tyrantlizardrex
·...but complaining really isn't going to change anything.
You think that people at Omega aren't reading this thread? 😉
As @lillatroll very rightly says, they are... as to whether they want to improve customer service... well, that depends on if they see this sort of thing as a problem.
Given the Snoopy fiasco, and that Snoopys are still being delivered occasionally, it doesn't feel like much learning is being done.
- Posts
- 33
- Likes
- 240
bug1124
·Given the Snoopy fiasco, and that Snoopys are still being delivered occasionally, it doesn't feel like much learning is being done.
Despite whatever shortcomings occurred with the Snoopy, the ST still sold out in record time. Let's not pretend that a handful of complaints by a lucky few (who have allocations) are what Omega is really worried about. It seems to me the people who never even got a chance at the watch (West coast US) might be a bigger risk to their credibility. Besides, if your goal is really to reach Omega with constructive criticism, I think directly contacting them would be more efficient.
However, I'm with you...I'm excited and can't wait to wear it! Hope it happens soon.
- Posts
- 839
- Likes
- 3,026
corn18
·I got an answer to my question (what delivery location did they have on file?), so Arthur isn't all evil. This was sent to me on 9/12, one day after I asked the question:
- Posts
- 8,890
- Likes
- 28,366
tyrantlizardrex
·Despite whatever shortcomings occurred with the Snoopy, the ST still sold out in record time.
Oh sure, they sold out on the promise to deliver watches super fast... it would just be nice if they stuck to the delivery promises they offered, or communicated in a more human way.
I come at this from the angle of someone who's spent 10 years crafting customer communications, and building and engaging communities. 👍
Besides, if your goal is really to reach Omega with constructive criticism, I think directly contacting them would be more efficient.
Don't worry, they've had that too (not Arthur), and they know how I feel... they are very polite... and they understand my frustrations... but that doesn't mean that anything will necessarily change. 😗
Equally, that doesn't mean that I have to be happy about the level of customer interaction, or service being offered.
Nor do I have to be "thankful" that I got on a list whilst others were asleep.
The customer is often wrong... but as someone with experience of dealing with some pretty epic brand failures and PR disasters, (which I'm not saying this is), there are better ways to keep customers happy than waiting for the customer to chase you, and then saying "Oh, er... soon".
Everyone is of course entitled to their own opinion, and their own view on what good customer communication and service looks like - for me, the experience being delivered is not a good one.
Edited:
Similar threads
- Posts
- 1
- Views
- 1K
- Posts
- 2
- Views
- 2K
- Posts
- 0
- Views
- 1K
- Posts
- 5
- Views
- 4K
- Posts
- 5
- Views
- 5K
