Omega Semester Planet Ocean 215.30.46.51.01.001 Water Ingress

Hi I purchased the above named watch in April 2021 and due to covid haven't been away since this summer. When away and using this watch in a swimming pool I noticed water had entered the watch face.upon my return I have returned the watch to the Omega store in which I purchased the watch in which they have sent it to Omega for servicing.

they are stating that the water ingress liability is with myself however I do not know how this has occurred as this is a diving watch and no crowns where in an open position, has anyone else heard or experienced this?. the retail store have stated that many costs will be down to me for serving and repair which I find very strange considering I bought a drivers watch and it simply broke in a holiday swimming pool.

any advice would be appreciated.

An Omega Boutique

@Archer I saw a previous answer you gave do you have any insight at all with my issue

Many thanks for your response I appreciate your advice

Just had the call from Omega Boutique, my watch is beyond repair and Omega has stated they will issue me with a replacement watch of the same model, tit will take 2 weeks for it to be authorised and delivered to store for myself to collect and they will pre change my strap to the same size as my previous. I asked if it was brand new watch unworn and unused before which they stated yes. im just after some advice is that normally the case? or do they ever give you a refurbished time piece?

That’s good news. Thank you for the update. 😀