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Omega returned my father 1950 watch not working.. the manager said eventually it would stop working

O
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As far as I know, it been always take care of it and service’s done.. the boutique was the one that told him that he should do a restoration of the watch and send it to omega headquarters.. he only wants he’s watch working again as he left it.
And yes we will send it now to Seattle to try them to fix it.
 
tyrantlizardrex
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O Olga
As far as I know, it been always take care of it and service’s done.. the boutique was the one that told him that he should do a restoration of the watch and send it to omega headquarters.. he only wants he’s watch working again as he left it.
And yes we will send it now to Seattle to try them to fix it.

If it’s a 321 Seattle will send it to Switzerland. ::facepalm1::
 
Scarecrow Boat
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tyrantlizardrex tyrantlizardrex
If it’s a 321 Seattle will send it to Switzerland. ::facepalm1::
Unless, and maybe I have misunderstood as I have had a hard time following this thread, the OP means Nesbits when they say Seattle?
 
O
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Scarecrow Boat Scarecrow Boat
Unless, and maybe I have misunderstood as I have had a hard time following this thread, the OP means Nesbits when they say Seattle?
I really don’t know
 
tyrantlizardrex
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Scarecrow Boat Scarecrow Boat
Unless, and maybe I have misunderstood as I have had a hard time following this thread, the OP means Nesbits when they say Seattle?

You're not the only one... 🤨


O Olga
I really don’t know

You're the person who said Seattle.

So do you mean the Omega Service Centre in Seattle, or Nesbits (a private watchmaker who service Omega watches)?

If the boutique are "sending it to Seattle", then they will be sending it to the Omega Service Centre in Seattle... who will then have to send it to Switzerland.
 
Larry S
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I have a headache. As the owner of a fleet of old chronographs, one dating to 1918, thirties, forties, 50's, 60's, 70's...Many from defunct UG, I have NEVER had an experience like this one with either of the local watchmakers I have used. Seems like a case of poor communications, language barrier, and too many cooks in the kitchen. I'm pretty sure I could take this piece to MJ Watch Service, my go to, and have it back running like a top within 4 weeks for 4-500 bucks.
 
O
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Sorry if I confused everyone, we don’t know how this works.. the events
2021 went to the boutique and they insisted that send it to Switzerland to restore it budget approved for 1600.. Switzerland send it back that the budget was of by 40 bucks (still working) they didn’t call my dad, several months past and he travel to Dallas and went to see what had happened to his watch.
They told him that the new budget was 1640 for the restoration, he approved. Was sent back to Switzerland still working. Then recived a letter that they won’t restore it because it’s so unique and the value went up ( something like that) and send it back.
Then they told my dad that they couldn’t repair the watch ( but it was not sent to repair just for restoration of minor detail’s)
Yesterday went to pick up and the crown to make the watch functional didn’t turn, like it was stuck, or they turn it to many times and break ( we don’t know).
Then the Vice President send him a letter that he will look at it personally and try to fix it, sending it to Seattle.
That’s all I know until this time lol..
hope I explain it a little better
 
O
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Larry S Larry S
I have a headache. As the owner of a fleet of old chronographs, one dating to 1918, thirties, forties, 50's, 60's, 70's...Many from defunct UG, I have NEVER had an experience like this one with either of the local watchmakers I have used. Seems like a case of poor communications, language barrier, and too many cooks in the kitchen. I'm pretty sure I could take this piece to MJ Watch Service, my go to, and have it back running like a top within 4 weeks for 4-500 bucks.
Actually there’s was a lack of communication between Switzerland and the boutique in Dallas, that why they send the watch back after they didn’t hear that it would be 40 bucks more, and when Dallas recived the watch they did not call my dad either, until he went they told him that was odd they sent it back, and that’s when my dad approved the new budget
 
Scarecrow Boat
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O Olga
they insisted that send it to Switzerland to restore it budget approved for 1600.. Switzerland send it back that the budget was off by 40 bucks (….)
They told him that the new budget was 1640. Sent back to Switzerland
There has to be more to it than this. I can’t imagine Omega declining work because of a $40 difference. It’s more efficient and less wasteful to keep the watch and electronically send a new invoice for approval.

Aye… my head hurts
 
watchyouwant
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Sounds like an April Fools Day thread .... You want guidance ? You take photographs of the letters : 1. budget 1600 . Then: 2. Omega rejection letter of budget short of $40 and now new budget $ 1640. ( Which they will never do....) 3. "Vice President" letter about personal action now? All with the sender/company , who sent these , visible please. Picture of the chronograph. And the status now is : Omega is working after 70 years not serviced , but somebody broke the crown and that is the reason you want to sue Omega ? Correct ?
 
Azveld
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it would annoy me to have my watch wandering around the world without the person receiving it really knowing what to do. in your place I would have recovered it to get it out of this infernal spiral.

in your story, I don't think I even understood your first request. was it just a service ? what do you mean by "restoring minor details"?
 
O
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watchyouwant watchyouwant
Sounds like an April Fools Day thread .... You want guidance ? You take photographs of the letters : 1. budget 1600 . Then: 2. Omega rejection letter of budget short of $40 and now new budget $ 1640. ( Which they will never do....) 3. "Vice President" letter about personal action now? All with the sender/company , who sent these , visible please. Picture of the chronograph. And the status now is : Omega is working after 70 years not serviced , but somebody broke the crown and that is the reason you want to sue Omega ? Correct ?
I don’t have all the letters that’s my dad email but I have this
 
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Ravineman
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Show the watch please. Seeing and believing might clear this up.
 
O
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The person helping him, said that he’s assuming they never send it to Switzerland until my dad came asking for it and they replied that it was out of budget for 40. When approved Switzerland replied that they would do anything to the watch because of the case something like that.. and the. Returned and everything happened..
It’s the most logic, why would Switzerland said they couldn’t do anything to it the second time they recived it?? Why not doing it the first time?? Why don’t send and invoice they it will cost 40 bucks more?? They will just send it back without anything???

this is the most logic, anyway they will send it to Seattle to try to fix the crown.. will see
 
O
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watchyouwant watchyouwant
Sounds like an April Fools Day thread .... You want guidance ? You take photographs of the letters : 1. budget 1600 . Then: 2. Omega rejection letter of budget short of $40 and now new budget $ 1640. ( Which they will never do....) 3. "Vice President" letter about personal action now? All with the sender/company , who sent these , visible please. Picture of the chronograph. And the status now is : Omega is working after 70 years not serviced , but somebody broke the crown and that is the reason you want to sue Omega ? Correct ?
I’m asking for opinions on what would you do, sue? They negotiate? Or what
 
O
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Ravineman Ravineman
Show the watch please. Seeing and believing might clear this up.
I’ll post them when I have them, I’m in providence, my dad is in Dallas and the photos we have are on the computer in Mexico, sorry again but translating everything from Spanish to English I may have confused allot of you
 
Dan S
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Like everyone else, I'm having a very hard time following the thread. I don't see much point in letting Omega "adjust" the watch to get it running. That's pointless. The watch needs a full service/repair of the movement, it's long overdue. I don't know what other "restoration" your father wants ... you haven't explained and we don't have photos.

Bottom line, either let Omega fully repair the watch or send it to an independent expert watchmaker.
Edited:
 
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