Omega Chronometer Card Won't Scan in Omega App: Fix

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shanks

·Mar 25, 2026

Hi guys. The Chronomaster card cannot be scanned when I use my omega app. It says "not able to scan" and this makes me a little worried about my seamaster.

Sometimes when it scans it brings me to the official omega website but it's in Chinese. No details of the watch comes up.

I bought it from a dealer here in Melbourne. I have attached the photos too including the serial number showing on the cards. Can someone pls help? Thank you so much!

 

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Archer

·Mar 25, 2026

Serial number seems to match the model...

Serial number: 82597953
Article ref: 21030422003001
Version of movement: 8800A

 

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Mute

·Mar 25, 2026

Create an account on the Omega website and confirm the info directly from there.

 

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ErichPryde

·Mar 25, 2026

Absolutely gorgeous seamaster- congratulations.

You could try contacting(visiting) an Omega Boutique and see if the card can be replaced?

 

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Evitzee

·Mar 25, 2026

As suggested, create an account, put in the chronometer number and the METAS data should show up. It has worked with all the METAS Omega's I've had, no issues. I then download a .pdf of the certificate and save that. Scanning sometimes has issues. I don't think Omega will replace the card.

 

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shanks

·Mar 26, 2026

Love this. Thank you all!

 

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ozz111

·Jun 7, 2026

Have you got this issue sorted i mean able to access the METAS results as i'm having the same issue with my watch. Scanning card would show no data and manually entering details says no results so i'm worried too. Thanks in advance