Omega Boutique will not fix date function

ErichKeane

I've not worked on an Omega GMT before, and smarter folks will come along after, but that doesn't pass the sniff test to me. The 'risk of damage to the movement' seems odd here. The solution to this is to pull the hands and re-set them more carefully. I've done this on various date-movements and been within ~15 minutes every time (and frankly, pull the hands and re-do it if it is more than ~5 minutes off).

I've not done this on a jump-hour before (just jump GMT), but I don't also see the reason that would cause it to be troublesome.

To me, this very much unacceptable. Omega (IIRC) publishes a tolerance of 10 minutes, and if I paid for service, I'd want it to meet that requirements.

As far as risking the movement... if they break it, they need to fix anything they break.

retrowatch13

Wow. Thank you everyone for your replies and your knowledge. I have just gotten off the phone with Omega Switzerland and they were more than helpful.

I am putting together some documentation including this thread to present to the boutique.

Omega Switzerland has also promised to send me documentation and an official correspondence via their email tomorrow.

I will update my situation as it develops here.

Thank you again for your help.

retrowatch13

@Archer thank you for the video. I have actually emailed both Omega Korea and Omega Switzerland your Youtube video acting as evidence for my case.

All I am asking for is that my watch be aligned and serviced to as accurate to 12AM as possible, I am not asking for a perfect alignment but rather a reasonable date wheel alignment given that I am paying for a full servicing in USD.

Hopefully this request is not seen as too unreasonable by Omega!

I really appreciate all your help and your personal interest in my case. It really is very heartening and encouraging to have such supporters here.

Dear **********, We sincerely appreciate your patience in awaiting our reply. Following your enquiry, we would like to provide some clarification regarding the date change function of your watch. The movement fitted in your watch , Calibre 1128, features a “ slow chage” mechanism, whereby the date transitions, gradually between approximately 11:30PM and 3:00 AM. This is an intentional characteristic of the movement’s design, and your watch is currently functioning within the expected parameters, with no indication of a technical fault or service issue. That said , if prior to the service the date change occurred between midnight and 1:00AM, and you wish to return to that specific timing, this would require a partial service to re-set the hands (hand re-setting) Please note that after such an adjustment, the date may beging to shift visibly from around 10:00 PM, which is a normal behaviour resulting from the slow change structure. This is not considered a malfunction. Additionally, please be advised that your watch is still securely stored at the boutique, as it has not yet been collected. Should you wish to proceed with the hand adjustment, please let us know. Our boutiques to arrange a new service request. We would be pleased to assist you further and ensure your watch is set to your preference. Beat regards, Omega Korea Customer Care Team.

Dear Mr *******, Thank you for your feedback. We appreciate the opportunity to provide a more detailed explanation. Your watch is equipped with calibre 1128, which features a dragging date change mechanism, also known as a slow or gradual date change. This is a characteristic of the movement and not a defect. With this type of mechanism, the date does not switch instantly at midnight. Instead, the change occurs progressively over several hours: The date disc begins to move gradually around 10:00 PM. The transition is typically completed by 3:00 AM at the latest. As such, the acceptable tolerance for the date change is between 30 minutes before midnight and up to 3 hours after. Adjusting the mechanism to complete the date change exactly at midnight would require the disc to begin shifting much earlier in the evening. This would result in the date appearing misaligned (between two digits) for several hours before midnight, which is generally considered less desirable from a visual standpoint. Technically, your timepiece would be considered outside of the acceptable tolerance. However, if you specifically wish to have the date change mechanism adjusted, you are of course welcome to return your timepiece to the service centre. We will notify our service partners in advance and inquire whether they are able to accommodate your request. Please note, however, that these are independent service providers, and the final decision rests with them. With kind regards, Your OMEGA Team

Hello,

Thank you for your reply.

Yes please, I would very much appreciate an official communication from Omega Switzerland made to Omega + (my Boutique Location) + South Korea.

Would it be possible for you to provide to me the email/communications after you have sent it to them as well?

I am providing the following video to support my request and this watch servicing related issue.

Here is a Youtube video provided by an Omega Qualified Watchmaker with whom I have been in contact with on the website: OmegaForums.net.

As you can see, the watch is identical to my watch and movement caliber is 1128.

The Date Change is occurring exactly at 12pm.
This proves that this date change is indeed possible and will not cause damage to the watch, which directly disproves the claims made to me by the Omega (Insert Korean City Here) boutique representatives, and that a qualified Omega Watchmaker through an official Omega Boutique should be more than capable of performing this adjustment during a full official Omega servicing and overhaul.

My request is that because I am paying full price for a Omega Watch overhaul and servicing, is that I receive a 100% satisfactory servicing and accurate adjustment that I can expect from Omega and not as such from a non-Omega qualified watchmaker.

Thank you,

Dear Mr *****, Thank you for your response. We were not referring to an official communication in terms of statement or letter; however, we advised the boutique via our local partners to kindly accommodate your request. As this is internal email, we are unfortunately unable to share the message with you. Thank you for your understanding and with kind regards, Your OMEGA Team