Omega Aquaterra problems

My name is K. and I would like to share my story of buying and owning an Omega Aquaterra watch.
For many years I was a watch lover and dreamed of buying something from Rolex or Omega. And now, later in 2020, I was able to collect the required amount and bought a watch in the WorldofLuxuryUS store, which I found on chrono24.
For a few years the watch was fine. I really like the watch, they are aesthetically very well made. The watch is suitable for all situations and has supplanted every other watch in my set. I am sure that Omega makes the best watches in terms of price-quality ratio.
But in 2022, the date began to switch incorrectly in the watch. I found an official Omega service center, and brought the watch and a plastic warranty card there. The service center refused me because the warranty card was not filled out. Yes, for some reason, the store was not WorldofLuxuryUS, but Joyce's Jewelry was indicated on the map and the warranty card was not filled out.
I called the WorldofLuxuryUS store and they told me to solve the problem with the watch myself.
Then I wrote a letter to Joyce's Jewelry. They were surprised at such an error with the warranty card, but to their credit they agreed to take the watch for repair and asked to send it to them (Thank you, Zach for your patience and understanding!)
After about three months! The watch was returned for repair, but there was garbage under the glass and I had to take the watch back to the service, but with the warranty talent filled in, the watch was accepted to fix the problem. Three weeks later, the watch was returned, I quickly noticed that the clock was running rather inaccurately, about + 7-8 seconds per day. I took the watch back for service. After a couple of weeks, the watch was returned and they said that they had fixed the problem (it seems that something with an amplitude).
After a couple of days of wearing it, I realized that the clock was still not accurate enough. I took the watch back for service. After several days of checking, I was told that the accuracy of + 7-8 seconds per day is normal, and that the guaranteed accuracy implies an average value, they advised me to put the watch in different positions at night. I decided to put up with it and really noticed that if you put the clock face down, then the accuracy of the watch became better.
After that, I went on vacation to Hawaii. On the very first day of my vacation, the watch got very fogged up after I went to the supermarket. The crown was screwed on tightly. I have not been to a bathhouse or hot tub. I unscrewed the crown to let the moisture out. But it did not help. A few hours later, already in the hotel, I completely pulled out the crown and after a few hours the moisture evaporated and did not appear again. Just in case, I want to say that with all the things that I own, I handle very carefully.
On my question to the service center, I was again told to bring the watch for verification. This will be the fifth time in three years. Here is such an experience
Conclusions: in my opinion, Zack from Joyce's Jewelry and boutique manager Joshua showed themselves worthy. The Omega company itself behaved very indifferently when I wrote and tried to find out if it was possible to replace the watch with another one. Had a better opinion of them. By the way, during all this time I managed to buy another Omega Railmaster (I don’t know why I did it. I really regret it)
I work in the service industry and I know that my future depends on my reputation and, accordingly, if my client is dissatisfied with the quality of my work, then I always eliminate my mistakes at my own expense and am very surprised why Omega does not do the same. Yes, the watch was bought in an online store, but the warranty card is real, the watch was registered on the official website, the warranty is still valid. Of course, everyone has the right to make a mistake, but in my opinion, if the watch has already been repaired several times, then Omega could replace it for free or with a small surcharge.
But anyway, I just wrote this to share my experience and to let future Omega watch owners know that this can happen. Personally, I most likely will sell both of my omega. I won't buy Omega watches again. Most likely I will buy something from Tudor or Rolex Explorer. Well, the advice is not to have high expectations from expensive watches, from service. And try to buy directly in the boutique, and not on the Internet.
PS. Early rejoiced at the disappearance of moisture from the watch. After a few days of break, the moisture reappeared. And just an hour ago, a Starbucks employee complimented my watch
P.P.S. Sorry for possible errors in the text. I use google translate because my english is in progress
And also I will be grateful for any advice. Sincerely, K.

man that's really crappy to hear. i wonder if others have had similar problems multiple times

It was a service center in an omega boutique

You said you bought the Aqua Terra from World of Luxury US store, via Chrono24 but that in reality the seller was a third party called Joyce's Jewelry. Therefore as the watch was not purchased from an Omega Boutique there is no chance that Omega would replace the watch. Contrary to what others have said Omega Customer Service is generally excellent. The issues you had with the purchase of the watch and the warranty card would set my alarm bells ringing that there was an issue with the authenticity of the watch. The continuing issue with "fogging", basically means that the seals on the watch have perished or not been replaced and tested properly during the service. This does not just mean the crown but it could be that the case back seal is perished or fitted incorrectly or the bezel seal is fitted wrong etc. The timekeeping is wholly wrong for a Master Chronometer which is regulated to 0/+5 seconds per day and not -7/+8 seconds per day. Such a parameter for timekeeping is way outside of COSC (-4/+6 seconds per day) let alone the Omega/METAS Master Chronometer standard. A genuine Omega Service Agent would know this, more importantly they would be able to regulate the watch to this standard. There are therefore a number of issues, which with respect, none of which are Omega's problem. Assuming the watch is genuine (given the way the watch was sold and serviced this is something to consider because it is possible to "clone" METAS results from the Omega website and duplicate then METAS card for fake watches) your first issue here is with Chrono24 for allowing a third party to sell via a Chrono24 member, as far as I recollect from the Chrono24 terms and conditions if World of Luxury are a Chrono24 seller then they cannot act as a "broker" for third party sellers. I would complain to Chrono24. Second, Joyce's Jewelry seem not to be an accredited Omega service agent as the standard of servicing is appallingly bad. I would demand that they reimburse any servicing charges. Finally, I suugest you take the watch to an Omega Boutique and get it fully serviced and regulated by Omega in Switzerland. Then send the bill to Joyce's Jewelry. Sending the watch to Omega in Switzerland will confirm if the watch is genuine as Omega will check it against their records and will result in a fully serviced, properly regulated watch with an additional two year warranty following the service.

Really sorry to hear about what happened to you. I have a similar story to yours but my outcome was completely different. In February this year, I bought a 3rd generation Aqua Terra from a dealer on Chrono24. The watch was supposed to be in "as new" condition and it still had 9 months left on the factory warranty. The watch came with the wooden box and a filled out warranty card. When I received the watch, I noticed a small blemish on the hour hand and the clasp was very stiff and difficult to close. I took it to an Omega Boutique and they agreed to rectify the defects, no questions asked. After about 2 months, the watch was returned to me. Not only were the defects fixed, but the watch was given a complete service inside and out. Accuracy was very good at +1.5 seconds per day. Water resistance was as advertised. I've worn it in a swimming pool and spa, with no evidence of water ingress. Omega's customer service was exemplary and I couldn't be happier. Perhaps what made your life harder was the fact that the warranty card was not filled out and dated. Call this a lesson learnt for next time. Anyway, I hope this doesn't put you off Omega as they do make some nice watches.

Thanks a lot for your advice. The fact is that in the omega boutique, every time after the warranty card has been filled out, the watch is accepted for examination without any problems. They never told me that my watch was fake. As each time after the service they give out a red box (I already have four of them), an envelope with a description of the problem found. Everyone is very kind and nice. Regarding the fogging problem, they told me that they would take the watch again to find the problem without any problems

I didn't want to return the watch before it had been serviced a few times and started to fog up.

Which Omega service center(s) looked at your watch?

I would ask for a boutique’s manager to personally look after the service at this point, or politely send your service center receipts to an exec at Omega and ask for their help making things right. If your warrantied watch is going to genuine Omega service centers and repeatedly getting botched service jobs, they need to make it up to you.

I took the watch to this boutique. If I understand correctly, the service center is located in the same place
https://maps.app.goo.gl/NSR17Mfy2YK4ohMF8

Not always the case. Especially with older watches that did not have online warranty registration. If you purchase a watch now at a US Omega Boutique, warranty is automatically activated. Older watches, especially the ones sold through ADs did not have any automatic mechanism. Omega has no way to automatically know exactly when a watch was sold (warranty start date). So the card is needed to show the dates.

Thanks, I'll keep it in mind