Today when I looked down at my watch, I noticed it wasn't running. I have been wearing this watch 6 days a week or so for the last several months. I haven't had any "thuds" or "bangs" and it is mostly a desk diver. Gave my wrist a shake or two, and it didn't start up. Manually wound the watch, and it started up.

Took the NATO band off to see the beautiful movement through the clear back. Noticed the counter weight was not moving, then started to move but making a "Scratching" noise like it is binding on something. Also when moving the watch slowly I now hear a rattling sound from inside the watch. Have never heard that before.

Since it was bought new from an AD in July, it is obviously going to go back in for service under warranty.

Here is my question: Should I take it back to the AD that I bought it from, or should I take it to the Omega Boutique. I actually live closer to the Boutique than to the dealer, but just fractionally. I am leaning toward going to the boutique.

What could of caused the sudden problem? Or are there too many variables to identify this without seeing the watch. Will I get a full report back from Omega? Should I send just the watch, or should I send it with the bracelet, as maybe they might do a light polish to get the desk diving swirls out of the PCL? I would think they would only fix the problem and not polish it back to like new. (I don't want them to polish the watch case itself, although there are no scratches on it).

 

I would take it to the boutique. Tell them NOT to polish the case, just repair whatever issues they find with the movement. Agree with the light polish of the bracelet to remove desk diving marks.

 

I think the m300 Mc are only supposed to last until the movie came out....

I would send it to the boutique the the Bracelet, hopefully they will take care of those minor scratches.

Don't worry too much about it. these are mechanical watches, shit happens.

 

Thank you. I am not too worried about it, I know stuff happens, just happens to be the first time a watch of mine failed under warranty. It is also my first Omega. I still love the watch, just my other watches will get a little more wrist time now.

 

You have to take the warranty card with you or they'll want to charge you. I would take it to the place you bought it. If there are shipping charges, they shouldn't charge you for them if you bought it there. My SM 300 did the same thing but I'm very hard on mine. It was fixed under warranty in a bit over a month. They said some set screw came loose. The report was a one liner only but they did send a print out with the time specs on it though.
I'm sure they will treat you right!

 

agree with @dsio
take it to the boutique with warranty card. it will all be taken care of.
take lots of high res, well-lit, close up and IN FOCUS photos from all angles to document its appearance and condition before you drop it off.

 

Likely a screw loose (in the watch, not one of yours) so it should be a simple fix if the screw has not done a lot of damage. The scratching noise you mention may mean that it has done damage, and if so it will likely get a full service and some parts replaced.

You might get faster service through the boutique.

Cheers, Al

 

I had a similar issue occur except the Boutique wouldn't take it back even though it was under warranty. They told me to take it back to the AD. They sent it out and omega repaired it, the whole process took about 6 weeks.

 

Definitely go to the boutique. They will take care of you. Take plenty of pictures before dropping it off.

 

Dropped it off at the Boutique last night. They weren't the most friendly about it, accusing me of dropping it or whacking it on something, but said they would send it in for potential warranty. They made me feel almost like it was my fault.

 

That has to be frustrating.

 

That blows. You'd probably have received better service from the AD you spent the money with since there is a relationship there.

 

That's really unfortunate. I hope they treat you better when you pick up!

 

Well, you did say you dropped it off....

 

That's very unprofessional behaviour. If you follow up on that, no doubt the staff in question would get reprimanded... There will be no other outcome of this case than it'll get fixed on warranty, so don't worry about that

 

bummer ... nothin like compensating a trusted customer who received a faulty product with "attitude"

*shakesfist*

Hit them where it hurts them most by asking if its Omega policy to insinuate that their clients are liars ... whenever i run into this kind of problems, I like to drive the whole "corporate" angle of arguments ... I use the word policies and guidlines, escalate my claim, a lot ... always with a smile on my face ... also, asking them about their names normally gives them the willies

works like a charm ... they might hate your guts, but they will comply with a smile

Al

 

you are just trying to be helpful here, right ? ...

 

OR establish a rapport with your local omega boutique, come in every 2-3 months and browse- which is fun anyway!
be nice to them. then when you come in with a problem, they know you and like you and want to help. even if you purchased it from an AD.
that's worked for me, anyway...

when i showed my 'newly bidirectional bezel' to a boutique guy in chicago (i was just at a conference there), he did the same kind of thing- 'that doesn't happen without someone trying to turn it too hard or dropping it.' crap like that. whereas my home boutique team jumped to help.

 

I was in the boutique a few weeks before and bought my Omega NATO strap there. I guess different people on different days.... But again, I don't expect them to remember someone who came in and bought a strap. We will see how it all turns out, and if they will get any more repeat business from me.