negative buying experience from chrono24?

JamieG · Nov 10, 2018

sailor
You didn't use the C24 Trusted Checkout, so it is no longer their issue they cannot do anything to intervene and assist you. There is a reason they charge the escrow fee it is like insurance for the buyer for situations like this.

Outside of C24 then you are relying on the sellers reputation and feedback. And some crossing of fingers.

Can’t help thinking that this is a little bit like eBay, buying something via bank transfer, having an issue and moaning to PayPal and then wondering why they’re not overly helpful.

sailor
If you are now uncomfortable with the seller then keep the watch and pay for the repair yourself. A repair bill is better than no watch at all.

This is good advice. Put it down to experience. Get the watch fixed. Send the seller a copy of the bill asking for a contribution to the cost or at least a credit note to that value. If they comply good stuff, if not....walk on, life’s too short

Shabbaz · Nov 10, 2018

nonono
Well I feel burned because I asked the dealer beforehand if the chronograph and all the functions were working properly and he assured me that everything is working fine. First problem.

As a buyer, under lemon law I have the right to either ask for a refund OR ask for the amount that it costs to repair. I only asked for half, which amounts to approximately 300euros, which isn't a lot considering the watch cost me 3000+ euros. If the seller was dishonest enough to sell a faulty watch, he could very well be dishonest enough to say that he didn't receive the watch once I've sent it. Second problem.

If you read reviews online, there are countless people who have used the escrow service and still not received the product as described. And out of those, there are a percentage of people who still didn't receive the necessary help from the website in refunding the purchase. There are numerous cases where people ship the watch, and the seller says he/she didn't recieve them. The c24 staff also have a notorious reputation for being extremely rude, and I have first hand experience with that too. Third problem.

Like I mentioned earlier, I am not trying to slander the website, or make this about me. I am instead, trying to get people to share their negative experiences, and how they overcame them to find a solution, in the hope that it can help someone know clearly what their options are in light of a unfortunate event like this in the future.

I always thought the buyer needs to release the funds after receiving the watch with escrow service. The buyer has a certain inspection period. If the watch is'nt delivered, is fake or whatever you can refuse to release the funds and the money stays on the escrow account. The buyer can send the watch back and chrono guarantees a refund. It would be interesting to hear if this is correct. I only sell on chrono but never buy (except for the tudor gmt which I'm waiting for months now).

WatchVaultNYC · Nov 10, 2018

Chrono24 is a marketplace, so you still buy the seller. That said, Trusted Checkout is excellent and you speak to real humans. I've been to Chrono24 roadshows and amazingly when I call for support, I sometimes get to talk to the actual people I have seen F2F.

nonono · Nov 10, 2018

sailor
You didn't use the C24 Trusted Checkout, so it is no longer their issue they cannot do anything to intervene and assist you. There is a reason they charge the escrow fee it is like insurance for the buyer for situations like this.

Outside of C24 then you are relying on the sellers reputation and feedback. And some crossing of fingers.

If you are now uncomfortable with the seller then keep the watch and pay for the repair yourself. A repair bill is better than no watch at all.

Already done my friend 👍

nonono · Nov 10, 2018

For the 5000th time, I'm not looking for a solution to my problem. I've already had the watch fixed from my watchmaker. I haven't spoken to C24 or the a**hole seller in about a week. I've resigned to the fact that both parties aren't willing to help and so I got the watch fixed myself. I agree with what a lot of you are saying but the point of this thread was to see if anyone else has had a bad experience, and maybe to warn others of a dodgy shop's name or see if and how anyone has been assisted by C24 after a purchase that didn't go as planned. I appreciate all the advice I've received for my issue, really, but that wasn't the point of this thread. I wasn't looking for a solution to my experience, instead I was looking for people who have had a similar experience to mine

sdre · Nov 10, 2018

Op do u mind sharing what watch did you get? Also OF threads love watch pics.

Dan S · Nov 10, 2018

I don't understand the OP's beef at all. On multiple occasions I have received a watch that wasn't working properly and returned it for a refund if I didn't want to get involved in a major repair. It's quite possible that something happened in transit or that a flaw wasn't noticed by the seller. Or even that the buyer did something to damage the watch.

I think that the seller did exactly the right thing by offering to take a return, and the OP is being unreasonable in demanding the seller split the supposed cost of repair as determined by the buyer. I don't know what "lemon law" the OP is referring to, but I'm guessing it may not be the law in Lithuania. The minute I read that post, I felt that the seller had an unrealistic sense of entitlement. I certainly would not be selling to the OP after reading this thread.

The seller has no proof that the watch is broken, and as far as the seller is concerned, the OP could be scamming him. This whole thread is a bit ridiculous with all the handwringing and name-calling of the seller, who may be completely innocent, sincere, and professional. It's not nice to name and shame someone who appears to be doing exactly the right thing as a seller, and isn't able to defend himself.

nonono · Nov 10, 2018

Dan S
I don't understand the OP's beef at all. On multiple occasions I have received a watch that wasn't working properly and returned it for a refund if I didn't want to get involved in a major repair. It's quite possible that something happened in transit or that a flaw wasn't noticed by the seller. Or even that the buyer didd

I think that the seller did exactly the right thing by offering to take a return, and the OP is being unreasonable in demanding the seller split the supposed cost of repair as determined by the buyer. I don't know what "lemon law" the OP is referring to, but I'm guessing it may not be the law in Lithuania. The minute I read that post, I knew the seller had an unrealistic sense of entitlement. I certainly would not be selling to the OP after reading this thread.

The seller has no proof that the watch is broken, and as far as the seller is concerned, the OP could be scamming him. This whole thread is a bit ridiculous with all the handwringing and name-calling of the seller, who may be completely innocent, sincere, and professional. It's not nice to name and shame someone who appears to be doing exactly the right thing as a seller, and isn't able to defend himself.

LOL... You should have posted your comment in the "tell me a joke thread" it's funny u think I have a sense of entitlement even though I received the watch In faulty, non-working condition. After getting it repaired, it turns out that the stem bolt was MISSING from the movement. So I assume that during transit, the courier company opened up the caseback and decided to remove the stem bolt for fun eh? Makes sense... Not to me, but to your intellect, maybe it does. I sent the scammer WATCH PLANET a video of the faulty movement the same day that I received the watch. Hmm so maybe I removed the stem bolt within 15mins of receiving the watch? Why though? For fun? You think I enjoyed this whole experience? Quite foolish of you to think so. WATCH PLANET even admitted to the fault via email, stating that he did not understand why his sales team let the watch through with a clear flaw.You talk about proof? Don't worry booboo I have emails, videos and texts to back up all my claims. It's funny how you assume that I am the one at fault and that I tampered with the watch, and completely absolved the scammer WATCH PLANET of any and all responsibility. Ask yourself logically, why the hell would I want to do this though? Why the hell would I want to spoil a watch that I bought with my own money? Just to have it sent back? Is that your idea of entertainment?
Don't worry, I won't want to buy anything from you either, considering the fact that you side, and enable scammers like WATCH PLANET, to carry on with their nefarious ways. Shame on you for putting the blame on me, without taking the time to consider all the facts. You sir, are quite an unreasonable person. You are soo sure of my unrealistic sense of entitlement, but for the scammer you say he "may" be a reasonable and honest seller. Calling me a liar? Shame on you. If you don't like the thread, go ahead and post on wruw

Also, before blurting out your ideas and opinions, maybe you should take the time to read the part where I mentioned that my experience is not the point of this thread. It's meant for people to share any similar experiences that they may have had. Jesus Christ this is probably the 8th time I'm mentioning the same damn thing. Your opinion is pointless considering the context of this thread Ffs.
@Dan S champion for scammers lol

Dan S · Nov 10, 2018

nonono
LOL... You should have posted your comment in the "tell me a joke thread" it's funny u think I have a sense of entitlement even though I received the watch In faulty, non-working condition. After getting it repaired, it turns out that the stem bolt was MISSING from the movement. So I assume that during transit, the courier company opened up the caseback and decided to remove the stem bolt for fun eh? Makes sense... Not to me, but to your intellect, maybe it does. I sent the scammer WATCH PLANET a video of the faulty movement the same day that I received the watch. Hmm so maybe I removed the stem bolt within 15mins of receiving the watch? Why though? For fun? You think I enjoyed this whole experience? Quite foolish of you to think so. WATCH PLANET even admitted to the fault via email, stating that he did not understand why his sales team let the watch through with a clear flaw.You talk about proof? Don't worry booboo I have emails, videos and texts to back up all my claims. It's funny how you assume that I am the one at fault and that I tampered with the watch, and completely absolved the scammer WATCH PLANET of any and all responsibility. Ask yourself logically, why the hell would I want to do this though? Why the hell would I want to spoil a watch that I bought with my own money? Just to have it sent back? Is that your idea of entertainment?
Don't worry, I won't want to buy anything from you either, considering the fact that you side, and enable scammers like WATCH PLANET, to carry on with their nefarious ways. Shame on you for putting the blame on me, without taking the time to consider all the facts. You sir, are quite an unreasonable person. You are soo sure of my unrealistic sense of entitlement, but for the scammer you say he "may" be a reasonable and honest seller. Calling me a liar? Shame on you. If you don't like the thread, go ahead and post on wruw@Dan S

Hilarious. Don't you realize that everyone can simply read my post that you quoted and understand that you are completely misrepresenting what I said? And then resorting to calling me silly names, demeaning my intellect, and absurdly claiming that I enable scammers, etc. Keep going, you'll just dig yourself in deeper. The point is that you could have returned the watch and received a refund, which is what any normal person would have done. It's inappropriate to make defamatory claims about this seller since you never gave him the opportunity to refund your money. After reading the incredible defensiveness of your last post, I'm thinking that something is going on here.

nonono · Nov 10, 2018

Dan S
Hilarious. Don't you realize that everyone can simply read my post that you quoted and understand that you are completely misrepresenting what I said? And then resorting to calling me silly names, demeaning my intellect, and absurdly claiming that I enable scammers, etc. Keep going, you'll just dig yourself in deeper. The point is that you could have returned the watch and received a refund, which is what any normal person would have done. It's inappropriate to make defamatory claims about this seller since you never gave him the opportunity to refund your money.

Yea and maybe you should have read the part where I mentioned that this thread has nothing to do with my experience.

Shabbaz · Nov 11, 2018

So you paid EUR 600 for a stem bolt? 😉

nonono · Nov 11, 2018

Shabbaz
So you paid EUR 600 for a stem bolt? 😉

Do you have a negative experience to share? If not you can really skip this thread and move on 😉

Shabbaz · Nov 11, 2018

I just think (like @Dan S) you're claiming to much... and your thread about negative buying experience has nothing to do with chrono but your unwillingness to pay a extra fee...

nonono · Nov 11, 2018

Shabbaz
I just think (like @Dan S) you're claiming to much... and your thread about negative buying experience has nothing to do with chrono but your unwillingness to pay a extra fee...

You don't seem to understand my intention of creating this thread at all. I am not pandering to OF to ask for a solution for my problem. I've already dealt with it. I AM SIMPLY ASKING OTHERS TO SHARE THEIR EXPERIENCE. but instead, I have only received comments and opinions on my own case. Only one or two people have shared their own personal experiences so far. Please just read the first post carefully. If that is too hard for you, let me highlight the important bit for you, to make it easier.

"I was wondering if anyone would like to share negative purchase experiences on the website and how you reached a solution to your problem (if a solution was reached at all)
I think this could help in future purchases made by forum members, as they would know their options when shit hits the fan."

I hope this clears things up and people can either

a) share any negative experience they might have had, and how they resolved it

Or

b) move on

I did not mention the shop name until I was asked. I even made it clear in the beginning that my intention is not to slander anyone. For God's sake can you not understand the point of this thread?

Shabbaz · Nov 11, 2018

When doing international transactions the buyer needs to protect himself properly. You dont hand over a couple of thousends without some minimun of security. What we can lear from your thread: dont be cheap when buying international. Protect yourself. And dont come complaining when it goes wrong because you did not want to pay a couple of dollars extra. With PayPal you were protected.

nonono · Nov 11, 2018

Shabbaz
When doing international transactions the buyer needs to protect himself properly. You dont hand over a couple of thousends without some minimun of security. What we can lear from your thread: dont be cheap when buying international. Protect yourself. And dont come complaining when it goes wrong because you did not want to pay a couple of dollars extra. With PayPal you were protected.

So daft mate, totally daft. I am not complaining and I am also sick of repeating myself. It's like talking to a wall 🤨

Shabbaz · Nov 11, 2018

And chrono has nothing to do with your thread so I dont understand your title. You just bought a watch from somebody that did not work properly...

Shabbaz · Nov 11, 2018

But to answer your question... no (I just rembered I also, besides the GMT, bought my speedmaster on chrono with escrow) Perfect deal.. and as a frequent seller on chrono I would advice everybody who are using chrono: hit the message button and talk before you buy. Get an idea of the seller and what he's all about. I have sold multiple omega's on chrono and never had a complaint. I always have very nice conversations with people and they can ask me anything. I prefer that people buy with protection so they are comfortable with their purchase. It's important for me the buyer knows he can send the watch back with a full refund without any problems if there are problems. And as long I receive it in the same condition back, everybody is happy.

negative buying experience from chrono24?

JamieG

Shabbaz

WatchVaultNYC

nonono

nonono

sdre

Dan S

nonono

Dan S

nonono

Shabbaz

nonono

Shabbaz

nonono

Shabbaz

nonono

Shabbaz

Shabbaz

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