My Omega Service Timeline

lonegunm4n

Once released, it goes to HQ. It's at HQ for about a week to get all the servicing and testing done, assuming all parts are on hand or readily available. Once completed, it takes about a week or so to get shipped back to their HQ in New Jersey.

sathomasga

To be honest, I think that if one of my Omegas needed service beyond what a local watchmaker could handle, I'd prefer that it be done in Switzerland instead of an Omega service center in the U.S. But, like many (most?) OF members, I own more than one watch. If I were just a regular watch owner with my one hard-earned Seamaster, I'd be pretty upset to be without it for over a year.

masteroftime

This may have been true in the past, but the timeline is now much longer. I sent two vintage watches in October and they went to Bienne. I think the quote was about 35 weeks and I'm still waiting. The estimated completion date is at the end of June.

COYI

Is Omega replacing the dial rehaut, the part with hour markers that sits on top of the dial, as that looks very discoloured?

lonegunm4n

04/26/2023 - Service progress has been updated:

04/26/2023 Service in Process at Brand Headquarters In progress

The update from 04/24 was superseded with this one. I don't think it updated because I looked at it, or else it would've updated yesterday. I only check it once a day right before bed, or else I'd obsess over it and check every 15 minutes.

To answer a message I received: I am listing every update, whether they make sense or not, as well as any communication I have with Omega or vice versa. Today's update is an example of one that doesn't really make sense, but it is still an update nonetheless. As I said in the beginning, my aim is to provide a start to finish timeline of my experience with the Omega factory service.

D DocJ

When my father passed away I inherited his 1958 Seamaster. I remember him wearing it daily for years when I was a kid but it spent the past 30 or so years in his dresser drawer. The movement didn't work at all. You couldn't wind the watch, the hands didn't move and you could hear the bumper rotor rattling around when you tipped the watch back and forth.

I took the watch to the Omega Boutique in Chicago and had them send it to Switzerland. Their estimate was around 6 months and about $1500 to service the movement and restore the dial (I am almost certain that they restored the dial rather than replacing it because they returned the watch with all the small parts they had replaced during the restoration and the old dial was not among them. Plus, they said that they had restored and not replaced it). I also had them provide me with the manufacture date and history of the watch. I knew from looking at vintage Seamasters on eBay that it was probably worth around $500. Nonetheless, the value to me was not measured in dollars and cents but rather in the memories of my father that it brings back. Eight months later I got the watch back. I wear the watch when my wife and I go out for dinner and I am delighted with how it turned out.

While some on the forum may not agree, I think this was $1500 very well spent. Every time I wear it I think of my dad. Some day my son will have it and remember his grandpa.

Here are the before and after pictures:

D DocJ

When my father passed away I inherited his 1958 Seamaster. I remember him wearing it daily for years when I was a kid but it spent the past 30 or so years in his dresser drawer. The movement didn't work at all. You couldn't wind the watch, the hands didn't move and you could hear the bumper rotor rattling around when you tipped the watch back and forth.

I took the watch to the Omega Boutique in Chicago and had them send it to Switzerland. Their estimate was around 6 months and about $1500 to service the movement and restore the dial (I am almost certain that they restored the dial rather than replacing it because they returned the watch with all the small parts they had replaced during the restoration and the old dial was not among them. Plus, they said that they had restored and not replaced it). I also had them provide me with the manufacture date and history of the watch. I knew from looking at vintage Seamasters on eBay that it was probably worth around $500. Nonetheless, the value to me was not measured in dollars and cents but rather in the memories of my father that it brings back. Eight months later I got the watch back. I wear the watch when my wife and I go out for dinner and I am delighted with how it turned out.

While some on the forum may not agree, I think this was $1500 very well spent. Every time I wear it I think of my dad. Some day my son will have it and remember his grandpa.

D DocJ

When my father passed away I inherited his 1958 Seamaster. I remember him wearing it daily for years when I was a kid but it spent the past 30 or so years in his dresser drawer. The movement didn't work at all. You couldn't wind the watch, the hands didn't move and you could hear the bumper rotor rattling around when you tipped the watch back and forth.

I took the watch to the Omega Boutique in Chicago and had them send it to Switzerland. Their estimate was around 6 months and about $1500 to service the movement and restore the dial (I am almost certain that they restored the dial rather than replacing it because they returned the watch with all the small parts they had replaced during the restoration and the old dial was not among them. Plus, they said that they had restored and not replaced it). I also had them provide me with the manufacture date and history of the watch. I knew from looking at vintage Seamasters on eBay that it was probably worth around $500. Nonetheless, the value to me was not measured in dollars and cents but rather in the memories of my father that it brings back. Eight months later I got the watch back. I wear the watch when my wife and I go out for dinner and I am delighted with how it turned out.

While some on the forum may not agree, I think this was $1500 very well spent. Every time I wear it I think of my dad. Some day my son will have it and remember his grandpa.

Here are the before and after pictures:

Kringkily

I have a lot of my clients saying everything is being sent over to Switzerland even for what used to be routine service. I'm guessing it is either the lack of watchmakers or restrictions on parts and only having readily available common, mainstream model parts available at their US facilities. I just hate that getting anything serviced nowadays can leave you 6 months or longer (I had them service a vintage piece I couldn't find the parts anywhere in the US and it took them 18 months...). I wish you the best of luck on your service journey.

D DocJ

When my father passed away I inherited his 1958 Seamaster. I remember him wearing it daily for years when I was a kid but it spent the past 30 or so years in his dresser drawer. The movement didn't work at all. You couldn't wind the watch, the hands didn't move and you could hear the bumper rotor rattling around when you tipped the watch back and forth.

I took the watch to the Omega Boutique in Chicago and had them send it to Switzerland. Their estimate was around 6 months and about $1500 to service the movement and restore the dial (I am almost certain that they restored the dial rather than replacing it because they returned the watch with all the small parts they had replaced during the restoration and the old dial was not among them. Plus, they said that they had restored and not replaced it). I also had them provide me with the manufacture date and history of the watch. I knew from looking at vintage Seamasters on eBay that it was probably worth around $500. Nonetheless, the value to me was not measured in dollars and cents but rather in the memories of my father that it brings back. Eight months later I got the watch back. I wear the watch when my wife and I go out for dinner and I am delighted with how it turned out.

While some on the forum may not agree, I think this was $1500 very well spent. Every time I wear it I think of my dad. Some day my son will have it and remember his grandpa.

Here are the before and after pictures: