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UmarKhan
·Dears,
I would like to discuss with the community a troubling experience I have had with Omega and I seek advice on what I should do. I purchased my watch, a Speedmaster Moonwatch Sapphire new from Hong Kong Boutique in February this year. It was working well, but after about 3 months, I noticed that it is losing time progressively every day to the point it was losing almost a minute a day. I submitted the watch to Bangkok boutique and they confirmed the watch has lost amplitude. They recommended I send it to service, and said it will take about 2 months! I requested a replacement as I don’t think a new watch breaking down after 3 months is a normal warranty claim. The manager of the Bangkok boutique said she will try to request replacement but them called me back saying no, so i sent it to service for the meantime. I contacted Hong Kong boutique asking by for a replacement and they also said that Bangkok center will just fix the watch and no replacement to be offered. Now I have to stay in Thailand for several weeks waiting for my watch, that I don’t trust it will come back working properly as breaking down after 3 months is a red flag that something is seriously wrong with the movement.
I think Omega should consider replacing the watch in my case but unfortunately I have not got what I expected, and I truly regret buying from Omega. But I am entangled now with them and I need advice on what is best to do in this situation.
Thank you for reading.
I would like to discuss with the community a troubling experience I have had with Omega and I seek advice on what I should do. I purchased my watch, a Speedmaster Moonwatch Sapphire new from Hong Kong Boutique in February this year. It was working well, but after about 3 months, I noticed that it is losing time progressively every day to the point it was losing almost a minute a day. I submitted the watch to Bangkok boutique and they confirmed the watch has lost amplitude. They recommended I send it to service, and said it will take about 2 months! I requested a replacement as I don’t think a new watch breaking down after 3 months is a normal warranty claim. The manager of the Bangkok boutique said she will try to request replacement but them called me back saying no, so i sent it to service for the meantime. I contacted Hong Kong boutique asking by for a replacement and they also said that Bangkok center will just fix the watch and no replacement to be offered. Now I have to stay in Thailand for several weeks waiting for my watch, that I don’t trust it will come back working properly as breaking down after 3 months is a red flag that something is seriously wrong with the movement.
I think Omega should consider replacing the watch in my case but unfortunately I have not got what I expected, and I truly regret buying from Omega. But I am entangled now with them and I need advice on what is best to do in this situation.
Thank you for reading.
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