My AD Scratches My Brand New Omega

C chriswulff

Hi fellow Omega folks

I just bought a Omega Planet Ocean, the new model with white dial and orange bezel

After a week I discovered I tiny little hair or something on the dial, not noticeable directly with the eye
unless you know it was there

Anyhow, I took it to my AD and they immediately recognize the issue and took it in for service.

When I brought it home i discovered that they did not manage to take the caseback off without making tiny scratches on the small "horns" on the caseback.

Now the AD tells me that every watch will have scratches over time, and yes I know that, but the scratches they have made will tell that the watch has been open, and that's my problem.
I have been in contact with them face to face and mail with this issue

I was of course a little upset, as the watch have no scratches at all and I have worn it for 3 weeks straight, with all bumps and doors it meets.

What shall I expect to happen, I wrote and mail where I said - that I will pay a new backcase mounted by omega
and they said come in we find a solution

My question actually is, is it totally no go that a AD should scratch a caseback in this way or what?
If it is, what should I expect to get in compensation?

Best Regards
Christian

E eldiano84

You can see that case back tool in this video!

E eldiano84

How many Omega’s have you bought for you to have these issues? And how did you realize these problems were present? I am not trying to nitpick but I noticed on some videos that i have seen that the lume might be off on a video I saw, but then again I don’t know, just curious on how many times you deal with them in the past. Did not know their QC was that bad...

AntonisCy

My first brand new SMP Diver 300m had a speck of dust on the dial and the color of the pip's lume on the bezel was blue instead of green. The speck was very noticeable with a naked eye and considering the lume i heard last year there was a recall and Omega were shipping bezels all around the world to have them replaced. That was confirmed from my AD as well since he got shipped bezels. I might have been one of the first people to alert Omega about this. Since there is no official service center in Cyprus the watch had to be shipped away and there would be work done on it (open up to clean and then replace bezel). I said i don't wont work to be done on my brand new watch. Replace it or give me my money back. They replaced it.

Then i got a second one from Omega. Few days pass and i notice that the date in the window is never centered. Always leaning on the left like it's about to change. I alerted them and they asked me to ship it in to have it checked. I knew the watch would eventually have to be opened to be fixed and although i had the same feelings about having a brand new watch opened like the first time, i didn't want to sound ungrateful since they replaced the first one, and i sent it in. Watch came back with the date fixed but with various dust specks all over the dial and the bezel was jiggling and making strange noises whenever i turned it. So i sent it back (accompanied by an email expressing my feelings about their brand at the time) and requested a new one again. They admitted that the watch they sent me back wasn't up to Omega standards (their quote) and sent me a 3rd one.

I am not going to get into the 3rd one i am just going to say that i eventually realized that the specific model wasn't going to live up to what i thought was an Omega watch standard. Sold it got a Planet Ocean and never looked back.

JimInOz

Because the manufacturers assume that they (metal dies) will be used by competent persons employing the correct equipment and techniques.
There are "suction" case openers that can be used in place of metal ones for some specific casebacks.

I'm referring to trained/proficient people here, not some guy who just wants to see the innards of his watch and using a cheap opener from Ali Express.

Archer

JimInOz

I'm referring to trained/proficient people here, not some guy who just wants to see the innards of his watch and using a cheap opener from Ali Express.