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Davidt
·I do wonder how many of the people who slam Rolex AD’s for providing horrible customer service and talking down to potential customers actually have first hand experience of this and how many are just regurgitating what they’ve read on the internet.
From my first hand experience the AD I use are polite and helpful. You generally can’t get the watch you want just by walking in but I had an Explorer and Submariner within 12 months of requesting one which isn’t dissimilar to the amount of time people wait for a service on a vintage watch. I ultimately sold my explorer as I didn’t like the proportions of the 39mm and when I recently went in to try on the new 40mm, I was offered one there and then. I also had a really nice chat with the sales person around vintage watches and she was genuinely interested and quite knowledgeable.
From what various people have told me in ADs, they get multiple calls/drop in per day where people literally ask “what’s the best Rolex for investment”. Whilst I fully agree that every should be dealt with on an individual basis, I can also see how this would be tiring on their part.
TLDR: in my experience my Rolex AD treats people very well if they believe you’re genuinely interested in watches and not just looking to flip for profit.
From my first hand experience the AD I use are polite and helpful. You generally can’t get the watch you want just by walking in but I had an Explorer and Submariner within 12 months of requesting one which isn’t dissimilar to the amount of time people wait for a service on a vintage watch. I ultimately sold my explorer as I didn’t like the proportions of the 39mm and when I recently went in to try on the new 40mm, I was offered one there and then. I also had a really nice chat with the sales person around vintage watches and she was genuinely interested and quite knowledgeable.
From what various people have told me in ADs, they get multiple calls/drop in per day where people literally ask “what’s the best Rolex for investment”. Whilst I fully agree that every should be dealt with on an individual basis, I can also see how this would be tiring on their part.
TLDR: in my experience my Rolex AD treats people very well if they believe you’re genuinely interested in watches and not just looking to flip for profit.
