In my opinion for the seller to not refund your money is totally unacceptable, unprofessional, and uncalled for
I feel the burden is always on the seller to make sure a package gets to where it should be. If it does not, he should refund your money and he should be filing the claim with USPS. If it finally arrives at your house he will easily find out because the package has tracking and then you could complete the transaction
Did you buy the watch on a reputable watch site?
WUS, which I know several of us also frequent - despite the lack of resolution I've already left feedback there, as I'm inclined at this point to think the seller will attempt to smear my reputation with his inane claim that I am somehow trying to scam him.
I completely agree on the burden being on the shipper, and I've always felt the same when selling a piece: it's MY responsibility to make sure it arrives or my buyer can get a refund - his downright refusal to even consider this, immediately calling me profane names, and the statement of ''my responsibility ended when I dropped the package off at USPS" (only slightly paraphrased) has me almost convinced he did not insure the item at all.
*Edited for typos.
WUS, which I know several of us also frequent - despite the lack of resolution I've already left feedback there, as I'm inclined at this point to think the seller will attempt to smear my reputation with his inane claim that I am somehow trying to scam him.
I completely agree on the burden being on the shipper, and I've always felt the same when selling a piece: it's MY responsibility to make sure it arrives or my buyer can get a refund - his downright refusal to even consider this, immediately calling me profane names, and the statement of ''my responsibility ended when I dropped the package off at USPS" (only slightly paraphrased) has me almost convinced he did not insure the item at all.
*Edited for typos.
I have to keep reminding myself that we are in incredibly unusual times. The lack of travel has people shipping everything- the USPS infrastructure wasn’t prepared for this volume. Yes, there were other political issues afoot prior to November, but this is a matter of a system overwhelmed and unable to keep up. I’m willing to bet (although happy to be proven wrong by someone with actual data) that the USPS is handling a volume far greater than UPS/FedEx combined in the US.
That said- the seller dealing with the OP sounds like a douche- an attitude like that would have me pushing a refund now.
I agree with you but still question how so many packages just seem to be sitting in one location for so long. Are there literally piles of packages across the country being ignored? We obviously aren't the only people with this issue. Something seems seriously wrong besides they're just backed up.
Typically the period from Thanksgiving to Christmas is crazy, the system is overloaded with mail and packages, although with fewer people sending Christmas cards and competition from FedEx/UPS/Amazon handling packages the volume probably is lower than in previous years. Throw in Covid disruptions and you could very well have packages backed up and waiting to be cleared through the system.
Every mention of insurance has been dodged; he has only sent screenshots of the USPS updates, or lack thereof - raised a bad feeling to begin with, but I try to give all the benefit of a doubt.
I actually said (to the seller) I was willing to wait into January, and only suggested a plan of action if nothing was heard by then - it was not responded to at first, and then with direct, blunt hostility. I intend to pursue all possible avenues, particularly as this was simply a transaction from one U.S. citizen to another, but I recognize this could end up being one very expensive 'lesson learned'.
It's as if they didn't have a plan.
hi @kip595
when you made the deal did the seller say he will insure it for full value ? We’re you charged for shipping and ins ? This should be asked during the process of the purchase ...
Be safe
Bill
Hi @Bill Sohne (Bill);
You bring up a great point, but one that has kind of bothered me since the beginning of the deal. Originally it was to be shipped fully insured via USPS Priority, standard stuff in our hobby - then he sent me a text saying the USPS couldn't verify my address - I didn't think anything of it, as I'm right on the city line and my zip code is good for both the main city here and my suburb, so I asked if he wanted me to just re-confirm it, he said yes, I did so, and thought it a completed issue.
Only after this was discussed did he mention something very vague about 'not worrying about full price insurance' and give a rather flimsy reason for it. By then the money had been transferred, so there was very little I could do or say w/o trying to shut the whole thing down - up to then, and really until this weekend, he had seemed perfectly polite and reasonable. My assumption at the time was that he had used a third-party insurer. I now have come to believe he completely skipped insurance, and likely the required signature he said he asked for, to speed up and cheapen the process on his end.
