Jomashop purchase - Google Gemni says it’s fake - help!!!

YY77 · Jul 1, 2026

TexOmega
a relatively close AD

My AD has certified watchmakers for TH, Omega, IWC, Breitling, so lucky to be able to get my watches regulated, WR tested and serviced if that moment arises.

I even have a Zenith watchmaker in the neighbouring village so I can avoid having to send my EP's to the factory.

padders · Jul 1, 2026

This thread is worrying indeed. Based on the stated facts, the OP, who it should be noted is a complete Noob, has by his account received from Joma a watch with a serial that gets no hit on the Omega extranet as confirmed by longstanding trusted member Archer. I see 2 options here and we shouldn't get distracted from bare facts. Let's use Occam's razor:

1) Our new friend is a bullshitter
2) Joma, who are established but not official sold the OP a fake

Joma may have got this wrong but is that likely? On balance, I think we have a faker or other joker testing the system. Joma have bona fides. You do not. Do one, soft lad.

dsio · Jul 1, 2026

padders
This thread is worrying indeed. Based on the stated facts, the OP, who it should be noted is a complete Noob, has by his account received from Joma a watch with a serial that gets no hit on the Omega extranet as confirmed by longstanding trusted member Archer. I see 2 options here and we shouldn't get distracted from bare facts. Let's use Occam's razor:

1) Our new friend is a bullshitter
2) Joma, who are established but not official sold the OP a fake

Joma may have got this wrong but is that likely? On balance, I think we have a faker or other joker testing the system. Joma have bona fides. You do not. Do one, soft lad.

Jomashop aren’t an AD and source their supply from a wide range of ADs, given the volume they do it’s not beyond the realm of possibility that they let one slip through.

There are some extremely high feedback eBay vintage dealers that still slip up on those vintage fake Seamasters all the time so I wouldn’t put it out of the realm of possibility.

There are situations where fake watches make their way into ADs and trusted vendors, often in the form of thieves switching legit watches with fakes during a return or even while trying on in store.

Walrus · Jul 1, 2026

Damn I’ve bought a number of things from Joma. I don’t think AI is good to evaluate watches at this point, although I read about one made to do just that. Probably in the near future AI may be reliable who knows.

Did you buy used or new? Really screwy situation I hope you get it sorted.

Good luck

Archer · Jul 1, 2026

NGO1
Can confirm this. Anaheim and Honolulu OBs each have technician team in the back. However, they are not service technicians. I asked. They don’t service watches at boutiques.

I still don’t know what the technicians do at OBs.

There are (or were, not sure) two very different positions at OB’s.

One was the boutique watchmaker, who was a fully trained watchmaker who could perform full servicing.

The other was the boutique technician, who was essentially a salesperson who had been given a little bit of extra training, and they could do small jobs. They were not authorized to service watches and at most could regulate simple movements.

chrisinohio · Jul 1, 2026

AI is very unreliable for identifying things, in my experience.

First, clean the watch with a cloth.

Next, get a decent light source.

Set up a camera and take the clearest pics you can.

Good luck.

Chris

dsio · Jul 2, 2026

chrisinohio
AI is very unreliable for identifying things, in my experience.

First, clean the watch with a cloth.

Next, get a decent light source.

Set up a camera and take the clearest pics you can.

Good luck.

Chris

Yea it just guesses, badly. I didn't even look at it until seeing Archer's post that the serial was invalid.

Darius359 · Jul 2, 2026

Any Omega boutique will be able to check the serial in their database. Having said that, Jomashop is not in the habit of selling fraudulent/replica timepieces. I wouldn't worry but if you're worried, stop wasting time and just send it back.

ErichKeane · Jul 2, 2026

Darius359
Any Omega boutique will be able to check the serial in their database. Having said that, Jomashop is not in the habit of selling fraudulent/replica timepieces. I wouldn't worry but if you're worried, stop wasting time and just send it back.

This i think is dangerous advice. This appears to be a used watch, it is entirely possible Jomashop themselves were tricked, and ended up with a fairly convincing rep.

Vercingetorix · Jul 2, 2026

Prototype.

Darius359 · Jul 2, 2026

ErichKeane
This i think is dangerous advice. This appears to be a used watch, it is entirely possible Jomashop themselves were tricked, and ended up with a fairly convincing rep.

I thought question was regarding authenticity, not whether it was in unused condition or not. The photos are such poor quality, I didn't bother to examine. Regardless, my advice and recommendations still stand, as former Omega technician as well as someone who has worked closely with Jomashop over the years. (FYI, Jomashop takes Omega watches to the boutique for servicing when necessary).

padders · Jul 2, 2026

Darius359
Any Omega boutique will be able to check the serial in their database. Having said that, Jomashop is not in the habit of selling fraudulent/replica timepieces. I wouldn't worry but if you're worried, stop wasting time and just send it back.

I'm guessing you don't realise that the serial has already been checked in the Omega database as you put it by an Omega authorised watchmaker who posted on P1 that the serial gets no hit on the Omega extranet. This is not a good sign...

ErichKeane · Jul 2, 2026

Darius359
I thought question was regarding authenticity, not whether it was in unused condition or not. The photos are such poor quality, I didn't bother to examine. Regardless, my advice and recommendations still stand, as former Omega technician as well as someone who has worked closely with Jomashop over the years. (FYI, Jomashop takes Omega watches to the boutique for servicing when necessary).

The question IS about authenticity. But your advice of "dont worry, Jomashop would NEVER sell a fake" is dangerous. Jomashop is capable of accidentally selling fakes. We already have the serial number checked as not appearing in Omega's database.

Darius359 · Jul 2, 2026

padders
I'm guessing you don't realise that the serial has already been checked in the Omega database as you put it by an Omega authorised watchmaker who posted on P1 that the serial gets no hit of recognition on the Omega extranet. This is not a good sign...

Yes, I did miss that. That is quite unfortunate for OP and even worse for JS....total suckage.

TexOmega · Jul 2, 2026

No followup by the OP is not a good sign.

Archer · Jul 2, 2026

TexOmega
No followup by the OP is not a good sign.

He was logged in yesterday afternoon, but no comment. I agree that is odd.

jayruss · Jul 2, 2026

Hi all,

Following up on my previous thread regarding authentication concerns, I wanted to share the final resolution and get your thoughts.
I recently took the watch to a Swiss-trained watchmaker for a thorough inspection. He cross-referenced the serial numbers on the case with the original plastic chronograph card provided. His verdict was definitive: the watch is entirely genuine, brand new, and in flawless condition. (He also had some choice, humorous words about the accuracy of AI visual assessments when it comes to high-end horology).
In addition to the physical inspection, I contacted Jomashop directly to address the paperwork. They were cooperative and sent over the original warranty card, redacted with only the last two digits of the serial number visible.
To recap, the complete package now includes:
* The authenticated watch itself
* The original plastic chronograph card
* The matching outer and inner boxes
* The redacted Jomashop warranty card
I’ve attached a fresh set of high-resolution photos below showing the current state and angles.
Given the watchmaker's verification and the matching documentation, I feel confident moving forward, but I'm curious to hear the forum's final take on how this resolved. And does anyone still have a concern. By the way, the AD will send the watch out for authentication directly to Omega but won’t authenticate due to liability. I was told if it’s fake you don’t get it back from omega per the AD. lol

Also - why would someone put so much effort into a 7,500 watch. Just asking?

Thoughts?

Mark020 · Jul 2, 2026

All nice but how do they explain the serial not showing up?

YY77 · Jul 2, 2026

jayruss
He cross-referenced the serial numbers on the case with the original plastic chronograph card provided

The Metas access code on the card will show the watch details on Omega' site so I would say genuine too, just strange why the serial didn't pop up for @Archer.

Mark020 · Jul 2, 2026

That would make me very nervous