Brought in a 2017 Ford Fusion in for a malfunctioning "pre-collision detection sensor". I believe this system will automatically slam on the brakes if you are about to plow into another car. The auto-following cruise control system stills works. The dealer wanted $180 to perform a diagnostic. The money paid could be used for the cost of the eventual repair. I paid this. The report back is that there is a bad wire (they think), but they need to take more sections of the car apart to continue the diagnostics. They are asking me to pre-pay the labor (another $480) to continue the diagnostics.
My feeling is that there is a worst case scenario of replacing the sensor and wiring, reconnecting the wiring, and then performing a calibration. This should be a known cost that I should be told before moving forward. I am being asked to pay an hourly rate for troubleshooting with no cap or guarantee that they even solve the problem. Is this normal?
I can’t comment on whether your particular case is unusual, only comment that electrical problems can be a bear to troubleshoot. I’ll give an example of a problem I had in my Ford (a 2007 Mustang). This happened circa 2015.
I was having intermittent problems where the car would suddenly go into “limp home mode” at highway speeds. For anyone who has never had this happen, the car basically restricts the max RPMs, speed, and throttle response because the computers have detected something wrong and don’t want to damage the engine. Codes suggested Mass air flow sensor and throttle body, so I replaced those parts myself. Still happened.
Took it to my independent mechanic, they spent several hours trying to troubleshoot (at about $100 per hour), traced it to a control module, and told me to take it to the dealership because they didn’t have the tool to program a new one if it needed to be swapped.
So off to the dealership. They also concluded it was the module, swapped it out and programmed it, but the car kept doing going into LHM. So they started throwing even more parts at it - none worked. They had the car for weeks, and I was getting frustrated.
Now the difference in my experience compared to yours is the shop was very upfront with me that they were not going to charge me until they figured out what was wrong, and also were not going to charge for the parts/labor to install said parts until they verified it fixed the problem. They eventually had to call in a Ford engineer from Detroit to troubleshoot this. Turns out it was a bad solder in one of the fuse boxes that had probably been there from day one and had eventually broken.
Upshot of all this was they charged me for a new fuse box and the labor to install it, and a little bit of diagnostic time. But that’s it. I asked about all the other parts they had swapped in, and the service manager told me that Ford had told them to write them off - it wasn’t worth their time to remove them and put the old parts back in and also not fair to me to charge me for work that didn’t solve my problem. I ended up with several thousand dollars of new parts on an 8-year-old car for free.
I do think in you case, charging a fee in advance is a bit over the top, but I do think you should expect several hours of diagnostic work to isolate the problem. And simply switching out the sensor might not be the correct solution - I suspect they have already tested the sensor and found it works, so the problem is likely upstream from it.