I'm involved in a transaction dispute with a dealer

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That’s one of the first things I noticed. When I sell privately I wouldn’t dream of shipping a watch with a scratches crystal.
Especially thats it’s one of the easiest things to rectify. But a scratch on the dial? Any dealer or serious collector would have noticed it from the get go. Isn't the dial on most vintage watch, THE feature?
 
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or tried to lie about it

holier than thou sermon
Hands happened to cover flaw, pompous bs, a self described world class dealer waffling on a return? He is looking out for his interests, I think you should look out for yours.
What would it take to make you happy? If not met, I would go so far as to dispute the credit card charge for improper representation.
You aren't asking for blood, only to correct a misunderstanding of condition. If he draws swords, protect your vital interests (and your nads, always protect your nads!).
 
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I’m still trying to wrap my head around the price of this even for a so called “outstanding” example. Regardless I’m with the buyer on this: the seller should accept a full return. @cqing i don’t know what payment method you used but if seller continues to be obstinate have you considered filing a dispute through your payment platform eg PayPal?
 
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Who is the seller? They seem to be a bullshitter of the highest order.

A scratch like that is something that absolutely should be disclosed in a listing, and if a seller genuinely missed it (honest mistakes do happen) they should apologise and take a return immediately.

From their replies I’d wager there are two things at play.
1. They have a current cash flow issue.
2. They are concerned they will be liable for import duty into the EU, which they will have to pay initially then claim back. Not a simply process that will leave them temporarily out of pocket, further impacting any cash flow issue.
I’d second this, sounds like they don’t want to deal with the return at all but as you’ve shown this clearly isn’t your fault. Poor show on the dealers part.
 
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Roast beef bird…. Beef autobahn…..sandwich bird… Rare beef bird….. double beef bird???
I give up!! 😁
 
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This seller is unbelievable. The way they speak to you is unbelievable and belittling. NO BLEMISHES.

“Of course the scratch is on the dial instead of on the plexi”. LOL
To… “of course with some little patina like they all have dozens of them and this example is indeed a very clean one”
They have a lot of certainty and display arrogance!
They obviously hid the scratch! 6k watch and lying about the scratch. They knew alright.
That 500€ restock fee is ridiculous. Should be 0… I’d try to negotiate that down. I don’t know much about the pole router market but suspect it’d take long to find another buyer. Just take the loss honestly… small price to pay to out them to use potentially future buyers (no longer and was never me!!)
I suspect you wired since PayPal conversion fees are high and it’s international. First option is quickest :/ screw that partial refund.
Thanks for outing them. And keep us updated!
 
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Mystifies me that we have been careful of late in not just calling out bad dealers. Is this a policy change? Anyway, attn. RARE BRDS: you are in the wrong here, this watch is not as represented and need to accept the return in a gracious and professional manner. You hid the blemish with the hour hand, photos and description are not honest.
 
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500 EUR "restock fee" damn!
300 EUR shipping, by horse courier?
100 EUR shipping hmm.

The only time I bought a watch from the bay the seller had a hiddious shipping price doubling the price of the Citizen watch . "It was the cheapest option of the carrier". After a two minute scroll on the carriers web site I found a alternative to 10% of the price. I guess the seller wanted to pocket the differance.
 
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Hello everyone, thank you very much for your replies. Now, at least I didn't see any collectors laughing at me or use the word pedantic on me.

To wrap up the story:
Regarding the watch: "with no blemishes" is a term I would consider a dealer to use it very cautiously, but since it was being used to describe the watch, I trusted the dealer. I would like to pay extra premium to buy from a dealer because I assume the deal, as a collector himself, is responsible what he was saying, and also I can return the watch if I am not satisfied.
I did purchase another polerouter from another dealer before, and the watch is as described. The dial did come without any blemishes, as shown below:

Interestingly, I went to this same scenario before, I bought a connie, before I purchased it, I noticed that there is a big mark on the dial. I asked the seller, he double assured me the mark is on the crystal. So I purchased it, at a very high price, but it ended up with that the mark is on the dial. I returned the watch, and I paid for the return shipping, and the seller didn't complaint for a word:


The payment was done by Wise, which is essentially wire transfer. So I can only negotiate with the seller, and the seller has give me the 3 options above.

Before I purchase, I did read the T&C and there is a return policy. Before I initiated the return request, I read it again, and you can see in my first email, I even indicated that I'm willing to pay for the processing fee.

Taking a partial refund is never an option to me. I knew with this blemish and the price I paid for it, I will never like this watch, and to be honest, I don't even want to put it on my wrist at all. I want to collect this watch, not making profit from it, otherwise why I bought it from a dealer in the first place? Although I browse through ebay and other C2C websites whenever I have time, and I do purchase some of the watches for profit as long as I see a 'steal'. You know what, I have dealt with some of the members here and also meet some of the members F2F, I'm always transparent and even willing to show the price and transaction I paid for the watch.

Recently I am super busy with my work. I don't have time to argue with the seller anymore. I will go for the option 1, return the watch, pay for the return shipping, and the 500 euro processing fee. I will contact a member here kindly offered me help, ship the watch to him, so that he can help me to ship the watch back to the seller from Germany.

Option 2 seems to be a good option, but now I have no trust in this seller anymore, who knows how long will it take for him to resell the watch, if not forever. And who knows what will happen if I choose this option 2 and missed the 14-day return window.

Just looked at what he said, I can resell the watch very easily and make a profit. Ok, I will give this opportunity back to him. I just wondered, if this watch is so popular and easy to sell, why he sounded so pissed off when I want to return the watch??? He told me there were another 2 potential buyers when I was discussing with him before I pulled the trigger. If I were him, I would be more than happy to take the watch back.

Lesson learnt.
 
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This kind of thing would give me way too much angst. Glad to be able to avoid this seller. And I'm glad you are able to move on. 500 Euros is a bit of a steep price to pay for a dishonest description, but just moving on might be worth the cost.
 
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If this watch is a great as the dealer says it is, and can easily be sold for more as they claim, then the right thing to do would be to take it back and sell it again for an even bigger profit, right?

It's this kind of "logic" from dealers that turns me off them completely.
 
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...I would like to pay extra premium to buy from a dealer because I assume the deal, as a collector himself, is responsible what he was saying, and also I can return the watch if I am not satisfied. ...

in my opinion generelly buying from a dealer is in view of knowledge about authenticity ...
not the better way to by from private person

the return option is the advantage

in this transaction there was payed "extra premium" for the watch (not only to buy
from a dealer) for reason of buying from a dealer like this - rare birds

so here:

extra premium price and dissapointing reaction

at least:

reputation disaster for rare birds based on foolishness
 
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If this watch is a great as the dealer says it is, and can easily be sold for more as they claim, then the right thing to do would be to take it back and sell it again for an even bigger profit, right?

It's this kind of "logic" from dealers that turns me off them completely.
The dealer knows it won't be easy to duplicate that sale price, hence the aggressive response.
 
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The dealer knows it won't be easy to duplicate that sale price, hence the aggressive response.
Which is the opposite of the claim. Dealer is dishonest just about any way you slice this up.