I sold this Omega marked bracelet but buyer says it isn’t original

Posts
45
Likes
19
I realize my last selling experience was a decade ago but how can this be true?
eBay doesn’t care what you say as a seller. They hold all the cards and can make you flop around like a puppet.
 
Posts
2,510
Likes
3,732
I realize my last selling experience was a decade ago but how can this be true?

Buyer says the item is damaged in transit or that it is "SNAD" - Significantly Not As Described. Opens a case with ebay and you HAVE to accept it as a return if you want the item back, and pay for return shipping as well. This is directly from the top of the page on ebay "How to handle a return request":

"You can choose whether to accept returns if a buyer changes their mind about a purchase. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return.

When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons.

If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy.

When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages. You have 3 business days respond to the request and resolve the buyer's issue. We've outlined your response options below. In some cases, we may automatically accept a return request on your behalf.

If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. "

In short you can put in the auction "Absolutely no returns under any circumstances, regardless of perceived condition from photographs or any incidental damage from shipping. All Sales final" and it means absolutely nothing if the buyer decides they want their money back - they will get it.

Basically don't sell anything on ebay that you can't afford to lose completely. I've been lucky, and I've never been burned, but I am always aware that it is a risk. To be frank I'm actually shocked that I haven't been burned with a couple sales I've had over $1K that ended up being shipped overseas through middleman buyers.
Edited:
 
This website may earn commission from Ebay sales.
Posts
733
Likes
1,457
So yeah, after reading this thread I am starting to regret that I put my Eterna for auction at the bay. 👎
 
Posts
115
Likes
142
He may be scamming you. Most likely you will receive an empty box back or a fake bracelet in the box. One of the many reasons I list no sales outside of the US when I sell small things on eBay.
 
Posts
45
Likes
19
Just for everyone's edification (and for when they decide to sell on eBay and get this type of case)...

 
Posts
1,434
Likes
6,513
Since this is a case opened as a ‘not as described’ item I am obligated to pay for return shipping BUT not sure how that’s going to work on an item coming back from India. In the US I’d just print a label but here might have to rely on the buyer telling me what shipping costs from India and I’m betting it will be prohibitive (since it’s kind of up to them). No matter if this is genuine or not I think I’m in a bad position. As someone else said here - buyer always wins. I’d like to name and shame them!:whipped:

I'm maybe in the minority but I'd be disputing the "not as described" with EBay. 1, It is your belief that the item is EXACTLY as described and it's up to the buyer to prove you wrong: where's his proof? 2. Did he ask any questions before bidding and, if not, why not?

Get in with EBay, dispute him. Do it now. Evidence why you know that his claim is spurious.
 
Posts
1,153
Likes
5,999
On the cost of international shipping, I just posted a watch on eBay, and there now is a eBay international shipping option and the price was very reasonable. It was 30% of USPS. Return shipping may not be that bad. It is worth a look.
 
Posts
3,861
Likes
6,572
I'm maybe in the minority but I'd be disputing the "not as described" with EBay. 1, It is your belief that the item is EXACTLY as described and it's up to the buyer to prove you wrong: where's his proof? 2. Did he ask any questions before bidding and, if not, why not?

Get in with EBay, dispute him. Do it now. Evidence why you know that his claim is spurious.
On ebay the buyer has to offer absolutely no proof the item is fake. None, Nada, Nil. Open dispute as item not as described and seller has to eat it.
 
Posts
733
Likes
1,457
On ebay the buyer has to offer absolutely no proof the item is fake. None, Nada, Nil. Open dispute as item not as described and seller has to eat it.

What? Are you serious? That defies logic , what the crap.

So there isn't even an option to dispute a "Item not as described?"
 
Posts
1,153
Likes
5,999
What? Are you serious? That defies logic , what the crap.

So there isn't even an option to dispute a "Item not as described?"
You can dispute, but there is no chance of winning. Actually you refuse the return. They buyer disputes. They win. End of story.
 
Posts
1,965
Likes
9,411
What? Are you serious? That defies logic , what the crap.

So there isn't even an option to dispute a "Item not as described?"
Sure you can, you can also drive a nail by beating your head against it. Will have about the same results, actually you have a better chance with the nail....
You can’t win, most you can do is drag out the refund process as long as possible. Respond and allow the return in the final day to protect your seller rating, refund isn’t given until you receive the item back so you can at least make them wait a good long time for the refund, but that’s about it.
 
Posts
3,861
Likes
6,572
I even had an item sold as is for parts or repair returned. It was a camera lens sold as is for parts or repair returned because it didn’t take sharp pictures. WTF?
 
Posts
1,965
Likes
9,411
And now they are moving away from paypal and having sellers give direct bank access to continue selling on the platform
(at least in the US) so I dont think it is going to get any better.
 
Posts
16,307
Likes
44,983
And now they are moving away from paypal and having sellers give direct bank access to continue selling on the platform
(at least in the US) so I dont think it is going to get any better.
I’ve heard about this- I think they are going to see a mass exodus of private sellers. eBay will look like Amazon is short order.
I’ve said it in another thread- someone much smarter than I needs to create an alternative to eBay- with the same protections and recourse on both sides as eBay had until around 2010....maybe even get PayPal involved since they are now no longer affiliated.
 
Posts
3,861
Likes
6,572
And now they are moving away from paypal and having sellers give direct bank access to continue selling on the platform
(at least in the US) so I dont think it is going to get any better.
Bank account and social security number. Their site gets hacked all the time and they want that info? The can get f&*#ed.