I am operating under the assumption that the original poster is being 100% truthful about the accident and what the AD said.
-First, I don't think that the drop the original poster described should have caused this much damage. It's not like he intentionally hit it with a hammer. It was a very small accident.
-Second, they misrepresented the warranty by saying it only covered the watch and not the bracelet.
-Third, the AD should have at least tried to get it covered under the warranty instead of automatically asking him for $1,000. If Omega had said "no" then they could have to asked him for $1,000 for a new bracelet. Why didn't the AD even try to get it covered under warranty? Because they wouldn't make any money on a warranty claim but would make something off of the $1,000 sale of a completely new bracelet.
The AD should be on the customer's side and let Omega decide if the damage was covered under warranty or not.
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