I bet the salesperson lied to you. This was watch not customized and in fact not in your posession. Unless it's in writing IN YOUR HAND that there are no refunds, etc, they're just zooming you and trying to get away with something they shouldn't. Call your state atty general or whoeever oversees businesses and I bet you refurnds are specifically allowed.
Edited to add: now that I think of it, you should report this to Omega in Switzerland. They might have something to say about it. Their laws are even more strict than ours are.
Tom
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