Community Stories

Great Watch, terrible service

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T
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I bought an Omega Constellation in 2023. In 2024 it developed condensation on the crystal. It was returned, through my jeweler, to Omega. After 2+ months it was returned to me with a bag of replacement parts. It was covered by warranty. When I started wearing it again I noticed the date was off center in the window (biased left).

Went back to the jeweler and they agreed. Warranty repair was not done correctly. They said they’d expedite the “do-over” and it has now been in
the shop OVER 3 months!

Clearly, someone failed to check the repair before returning it to me. This does not bode well for Omega. In the meantime I am wearing my 40 year old Rolex since it performs flawlessly. When I buy my next watch guess which brand I’ll buy? Spoiler alert : NOT Omega.
 
Davidt
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Sounds like you’re good. No more Omega’s and stick with Rolex.
 
T
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Davidt Davidt
Sounds like you’re good. No more Omega’s and stick with Rolex.
The watch is beautiful but if I can never wear it then what’s the point of owning it. The most irritating part is it should have never left the service center with the date defect. Very poor quality control.
 
rendo
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Davey is not with us anymore. He was abducted by a group of female cats and nobody knows where they took him.
 
T
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I think there might be a nasty joke in there somewhere but I’ll refrain from taking advantage of the situation. Poor Davy.
 
YY77
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rendo rendo
Davey is not with us anymore. He was abducted by a group of female cats and nobody knows where they took him.
Moral of the story > don't make disparaging comments about cats.
 
T
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YY77 YY77
Moral of the story > don't make disparaging comments about cats.
Oh, I learned that a long time ago but thanks for the “heads-up”.
 
T
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Is there any indication that an Omega representative ever views comments here? Just curious.
 
Davidt
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T TommyTimepiece
Is there any indication that an Omega representative ever views comments here? Just curious.
No idea.

In all seriousness, you’ve had an issue which is crap, and it should have been repaired correctly under warranty, but it hasn’t. Even crapper.

But, these things happen. 99+% have no issue and it’s crap when you’re in the 1% but I’m sure it will get sorted. There’s plenty of similar stories around Rolex servicing.
The new Rolex 32xx movements are notorious for having severe amplitude/timekeeping issues and Rolex UK service centre is reportedly stifling with quality control at the minute on service work.

I say this not as an Omega fanboy, but as someone who owns multiple watches from both brands.
 
T
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Davidt Davidt
No idea.

In all seriousness, you’ve had an issue which is crap, and it should have been repaired correctly under warranty, but it hasn’t. Even crapper.

But, these things happen. 99+% have no issue and it’s crap when you’re in the 1% but I’m sure it will get sorted. There’s plenty of similar stories around Rolex servicing.
The new Rolex 32xx movements are notorious for having severe amplitude/timekeeping issues and Rolex UK service centre is reportedly stifling with quality control at the minute on service work.

I say this not as an Omega fanboy, but as someone who owns multiple watches from both brands.
Fair assessment. I’m just frustrated that it takes so long and that, after all that time, it still was returned to me with the incorrect date ring. Thanks for the encouragement.
 
NGO1
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I have a feeling it's going to be a 10 pager.
IP address says: Welcome back Davy.
 
Dan S
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Sorry to hear about your experience. Is there any chance that you will ever participate in this community in any other way? Or is this basically a join-to-vent one-off? Because we’ve heard it before and it’s not particularly interesting to anyone here.
 
Trev
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NGO1 NGO1
I have a feeling it's going to be a 10 pager.
IP address says: Welcome back Davy.
haha... first thing I checked.
 
ErichPryde
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Tommy- Welcome to the forum. Just for your information, we are not Omega (corporation). We are Omega enthusiasts.

We feel for your situation, it's never fun to have to deal with warranty repairs or just in general, issues with a watch that is expensive (and a joy to wear).

However, I speak for almost every member of this Forum when I say that the sympathy starts to check out when we see:

-people continue to complain when they've been acknowledged. We want to help you find solutions, but we aren't a customer service department and aren't obligated to listen to whining;

-comments that imply or suggest very great sample sizes or consequences based upon single examples/experiences (or small sample sets--- example: my experience = much bigger issue "this does not bode well for Omega");

-implicitative statements that don't stand scrutiny ( I'm wearing my 40-year-old Rolex that runs flawlessly-- implied: therefore all Rolexes run flawlessly);

-blanket always/never statements that heavily rely on assumption

Hope that makes sense. Think of this forum as a small coffee shop you just walked into where people like to hang out and chat.

Welcome to the forum!
 
ErichPryde
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NGO1 NGO1
I have a feeling it's going to be a 10 pager.
IP address says: Welcome back Davy.
Trev Trev
haha... first thing I checked.

Well then.
 
T
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ErichPryde ErichPryde
Tommy- Welcome to the forum. Just for your information, we are not Omega (corporation). We are Omega enthusiasts.

We feel for your situation, it's never fun to have to deal with warranty repairs or just in general, issues with a watch that is expensive (and a joy to wear).

However, I speak for almost every member of this Forum when I say that the sympathy starts to check out when we see:

-people continue to complain when they've been acknowledged. We want to help you find solutions, but we aren't a customer service department and aren't obligated to listen to whining;

-comments that imply or suggest very great sample sizes or consequences based upon single examples/experiences (or small sample sets--- example: my experience = much bigger issue "this does not bode well for Omega");

-implicitative statements that don't stand scrutiny ( I'm wearing my 40-year-old Rolex that runs flawlessly-- implied: therefore all Rolexes run flawlessly);

-blanket always/never statements that heavily rely on assumption

Hope that makes sense. Think of this forum as a small coffee shop you just walked into where people like to hang out and chat.

Welcome to the forum!
Bring a bit judgmental or self righteous?
 
ErichPryde
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T TommyTimepiece
Bring a bit judgmental or self righteous?

Not at all. Just my sheer powers of observation honed by years of experience and very large sample sets of people.

as @Dan S said, we hope that you came here to add and contribute more to the community.
 
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