For those who acquired both a Rolex & Omega

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The worst thing about Rolex isnt the products, the marketing, the business practices or how their ADs operate, it’s the hysteria surrounding the brand. Both from those who worship the crown and those who can’t stand them.

On one hand, the ridiculously narrow minded view of many WIS and non-WIS who think Rolex is the only watch worth having and everything else is crap. I like watching YouTube, particularly for watch restoration videos and general watch discussion and it’s so frustrating when you have to scroll and scroll to see anything but Rolex, Rolex Rolex. To so many collectors, dealers, bitcoin bros, and general public, Rolex is god tier, far above anything else, even Patek. Most of the talk isn’t even about the watches, it’s the value, and how other perceive you. Makes me a bit sick. The actual watch is almost forgotten about.

On the other hand, there’s the (almost) equally biased view that Rolex is somehow the devil as it’s successful and you can’t simply go and buy what you want when you want it and the whole supply/demand issue is somehow manufactured by Rolex. I’m still waiting for a coherent answer as to what a a fair a viable alternative is to demand outstripping supply. To those who say “make more watches”, I previously worked for 12 years in asset planning for capital schemes for a large water company and it is not a quick fix to simply spend a few million and increase production by 20, 50, 100%. It takes years and costs a huge amount, especially if you want to maintain quality. You also need to consider other aspects such as distribution and maintenance etc so you better be sure you’re doing it in response to a genuine shift in demand and not a temporary spike.

Like most people I can only speak to my own experience but when I went into a Rolex AD earlier this year one of the reps asked about my watch (vintage speedmaster) and was genuinely interested and we had a chat about it. Then another rep came over and showed me her birth year 80’s date just, again pleasant conversation and you could tell both were interested in watches, Rolex, Omega, modern, vintage all good.
I’ve been to an Omega boutique wearing a Rolex and felt like I was about to be spat on. Almost like they had a chip on their shoulder that I dare walk into an Omega store wearing a Rolex. One jerk in a store doesn’t have any bearing on how I view Omega and whether I’d buy one from there in the future. I just wouldn’t buy one from that guy in that boutique.

For me I just find it hard to believe that so many people have had amazing experiences in Omega, JLC boutiques etc and so many have had terrible experiences with people at Rolex. I think it’s more likely frustration at not being able to get the watch you want. If that’s the case, play the game or don’t, it’s up to you. I’ve never had to play any games or buy anything I didn’t want at the peak Rolex in 2020/21 I got an Ex1 and No date Sub with about 6 months wait for each.
I feel like I’m kinda done with Rolex now, back to vintage Omega, Speedmasters and Heuer but I do find much of the criticism irrational and unjust.
 
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The worst thing about Rolex isnt the products, the marketing, the business practices or how their ADs operate, it’s the hysteria surrounding the brand. Both from those who worship the crown and those who can’t stand them.

On one hand, the ridiculously narrow minded view of many WIS and non-WIS who think Rolex is the only watch worth having and everything else is crap. I like watching YouTube, particularly for watch restoration videos and general watch discussion and it’s so frustrating when you have to scroll and scroll to see anything but Rolex, Rolex Rolex. To so many collectors, dealers, bitcoin bros, and general public, Rolex is god tier, far above anything else, even Patek. Most of the talk isn’t even about the watches, it’s the value, and how other perceive you. Makes me a bit sick. The actual watch is almost forgotten about.

On the other hand, there’s the (almost) equally biased view that Rolex is somehow the devil as it’s successful and you can’t simply go and buy what you want when you want it and the whole supply/demand issue is somehow manufactured by Rolex. I’m still waiting for a coherent answer as to what a a fair a viable alternative is to demand outstripping supply. To those who say “make more watches”, I previously worked for 12 years in asset planning for capital schemes for a large water company and it is not a quick fix to simply spend a few million and increase production by 20, 50, 100%. It takes years and costs a huge amount, especially if you want to maintain quality. You also need to consider other aspects such as distribution and maintenance etc so you better be sure you’re doing it in response to a genuine shift in demand and not a temporary spike.

Like most people I can only speak to my own experience but when I went into a Rolex AD earlier this year one of the reps asked about my watch (vintage speedmaster) and was genuinely interested and we had a chat about it. Then another rep came over and showed me her birth year 80’s date just, again pleasant conversation and you could tell both were interested in watches, Rolex, Omega, modern, vintage all good.
I’ve been to an Omega boutique wearing a Rolex and felt like I was about to be spat on. Almost like they had a chip on their shoulder that I dare walk into an Omega store wearing a Rolex. One jerk in a store doesn’t have any bearing on how I view Omega and whether I’d buy one from there in the future. I just wouldn’t buy one from that guy in that boutique.

For me I just find it hard to believe that so many people have had amazing experiences in Omega, JLC boutiques etc and so many have had terrible experiences with people at Rolex. I think it’s more likely frustration at not being able to get the watch you want. If that’s the case, play the game or don’t, it’s up to you. I’ve never had to play any games or buy anything I didn’t want at the peak Rolex in 2020/21 I got an Ex1 and No date Sub with about 6 months wait for each.
I feel like I’m kinda done with Rolex now, back to vintage Omega, Speedmasters and Heuer but I do find much of the criticism irrational and unjust.
All reasonable points and it’s good to have more than one perspective on the brand.
 
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No offense, but there are frankly a significant number of manufacturers that make a better product than Rolex and that don’t seem to have any trouble keeping up with demand. JLC is a good example.
I don't disagree with your premise, but it's not really much of a comparison. I suspect Rolex sells at least 10x more watches per year than JLC. I agree that the demand is due in part to marketing, but also to hype that isn't entirely due to the company (e.g. social media influencers and celebrities).

Sometimes demand for certain products goes crazy, and not every manufacturer necessarily wants to ramp up production to chase a surge in demand that may not be sustainable.
 
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Has anyone engaged with a Rolex shop attendant and asked how they feel about having no high demand stock to sell? Asked what they do with their time all day? Anyone know how much they get paid? What is their training like? How long have they been employed? Any career progression, if so what?
If you are near one, pop in, ask and let me know please.
Genuinely interested.
 
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Don’t have much to add to this (well worn but evergreen) topic, other than to say I might empathize with the sales associates at Rolex ADs. It can’t be fun having to tell people in person and over the phone all day long “sorry, we don’t have any in store for sale. I can add you to a list.” Presumably it’s way more fun to actually get to sell people watches.

I’m out of the Rolex game—too much unwanted attention—but when I wasn’t I had both good and bad experiences with them. One of the less fun moments was watching a poor SA have to tell a walk-in customer who wanted to get her husband a GMT for their anniversary that weekend (I gather she had no idea the state of things with Rolex—this was 2022) that it was totally hopeless, but maybe for one of their next anniversaries if she put her name down. She did not.

I don’t think most people go into the customer service line because they want to disappoint people all day long. It could start to make one… cranky.
 
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No offense, but there are frankly a significant number of manufacturers that make a better product than Rolex and that don’t seem to have any trouble keeping up with demand. JLC is a good example. While Rolex makes a good watch, the demand for their products is as attributable to shrewd marketing as it is to build quality. It certainly ISN’T attributable to the manner in which they treat their customers.
But do they make a rainless steel sports watch on a bracelets, that can deliver in most daily works of life?

Agree they’re a more prestige watch maker, but also understand their recent price hikes would put Omega to shame (Speedmaster mainly) & also suffer from poor Richmond servicing issues.
 
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As far as I’m aware, most of the sales reps job at Rolex ADs is taken up by appointments with customers who have made it to the top of the list.

When I booked an appointment at my local AD to collect a bracelet (they’ll only supply the bracelet if that fit it - no charge for fitting) I had to wait a week for a free time slot that worked for me as most times were booked.

Sounds like a decent number to me, commission must be like shooting fish in a barrel and most customers will be delighted with finally get their watch
 
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But do they make a rainless steel sports watch on a bracelets, that can deliver in most daily works of life?

Agree they’re a more prestige watch maker, but also understand their recent price hikes would put Omega to shame (Speedmaster mainly) & also suffer from poor Richmond servicing issues.

I love the idea of a JLC but nothing in their line up appeals to me. Even their master control/ultra thin line is too big. Where’s the 36mm moonphase!?!?
 
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I don't disagree with your premise, but it's not really much of a comparison. I suspect Rolex sells at least 10x more watches per year than JLC. I agree that the demand is due in part to marketing, but also to hype that isn't entirely due to the company (e.g. social media influencers and celebrities).

Sometimes demand for certain products goes crazy, and not every manufacturer necessarily wants to ramp up production to chase a surge in demand that may not be sustainable.

Agreed that it's not just Rolex - they have a legion of fans who market for them all over the place.

Rolex is expanding production, after saying that they couldn't do so because of "quality" issues that would crop up. So take that for what it's worth...

But your point is on - nothing lasts forever, and demand will drop. The last time I was in a Rolex store was 2016, and they were falling all over trying to sell me something. Same thing in 2013 - they had every watch you could imagine there and the sales people seemed a little desperate to sell something.
 
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That pretty much sums it up, but to be fair we do hear from time to time from members who have had a good buying experience at their Rolex Boutique. Rolex makes good watches. It's just the company's policies generally, the charitable trust that isn't, their marketing claims (i.e., lying), their refusal to return parts when they serviice your watch, their restricting parts and driving independent watchmakers out of business, their refusal to service their vintage watches, and the whole artificial scarcity-get on the waiting list-build a relationship nonsense to create demand and jack up prices that I have a problem with.
A bit off-topic now, but I had my 1863 Speedy Pro serviced in Biel recently and was informed by the SA of their new policy regarding the return of worn parts - Omega does not give them back anymore. It is stated in the service contract, with fine print.
 
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The only time I went into a Rolex AD was in 2017 in London when I bought my Explorer II. I went in, asked for it, they brought it up, I tried it on and bought it. No champagne, no coffee, nothing. The whole thing was over in less than 20mins. It is part of a 12 piece collection, so I’m not wearing it often. However, I wore it for 2 months in a row recently and the longer I wore it, the more ordinary it became to me. It’s a tool watch, steel on steel, heavy, bold, with some luxury features such as white gold indices and hands. But it remains, feels and looks like a tool watch. A very well made one, though. I paid £5,950 for it back then and, guys, this is how much it feels worth to me. And not a penny more.
 
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A bit off-topic now, but I had my 1863 Speedy Pro serviced in Biel recently and was informed by the SA of their new policy regarding the return of worn parts - Omega does not give them back anymore. It is stated in the service contract, with fine print.

This claim has been made before - can you please post a photo of this clause?
 
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This claim has been made before - can you please post a photo of this clause?
Just got a watch back from service a couple weeks ago. With worn parts in a baggie. (Not from Biel, granted, but still from an official Omega service.)
 
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What then is the preferred Omega service company? How much does a speedmaster cost to service, on average?
 
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Just got a watch back from service a couple weeks ago. With worn parts in a baggie. (Not from Biel, granted, but still from an official Omega service.)
Back when this claim was made earlier this year, I contacted the head of Omega customer service in Canada, and they indicated there was no such rule, at least that they were aware of.

Perhaps this only applies to Bienne, but if so that would really change the dynamic of servicing anything vintage there. The argument for using them on vintage is that they returned the parts so you could always have them installed if you wanted. But if they are keeping the parts now, then that is a huge change.
 
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the demand for their products ... certainly ISN’T attributable to the manner in which they treat their customers.
You know, I am not even sure about this sometimes.
My best analogy is to wonder why, often, people get more attracted by a partner who is "bitchy" or a "bad boy" rather than the decent or even great annd kind individuals!

There has to be a part of masochism in most humans... no??
 
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There has to be a part of masochism in most humans... no??
The people who write love letters to murderers and so on on life sentence they have never met baffle me most.
 
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This claim has been made before - can you please post a photo of this clause?
Just got a watch back from service a couple weeks ago. With worn parts in a baggie. (Not from Biel, granted, but still from an official Omega service.)

Sure, here is a screenshot from the service contract. I can send you the full paperwork by PM if needed.

The last part is essential:
Der Kunde ist damit einverstanden, dass er die ersetzten Komponenten nach der Serviceleistung nicht zurückerhält und dass die Komponenten ohne weitere Formalitäten in den Besitz des OMEGA Servicezentrums übergehen.

which translates as
The customer agrees that he will not receive the replaced components back after the service and that the components will become the property of the OMEGA service center without any further formalities.