Factory brushed finish defect on new Omega?

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rahul718

·Oct 21, 2021

Hi all,

I recently purchased a new Planet Ocean from an Omega boutique. I was sold a non-display model in all the wrappings. Under the fancy lights it looked great but today at home I noticed a defect in the brushed finish - reference picture “A”. The watch was only worn once for a few hours and NEVER dropped or made contact with anything abrasive. Does this look like a factory defect with the brushed finishing? I would say it’s isolated but 3 years ago I had a similar experience with the same watch, except on rubber strap, when I purchased new (from an AD, not from a boutique like this time around). Picture “B” references this. Again, it was smooth and couldn’t be felt and was never dropped.

Are these variances normal in brushed finishes? If so, I won’t make a big deal about it. It’s just weird how it happened twice with me. I’m slightly concerned I got someone’s returned watch and maybe Omega refurbished it and sold it to me. Does Omega even do that? Appreciate any insight

 

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Tim Plains

·Oct 21, 2021

It's brand new. Just take it back.

 

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Canuck

·Oct 21, 2021

The best time to deploy your 10-power loupe in search of such blemishes, is before you walk out of the store with the watch! If it didn’t happen after the watch left the store as you assert, then it would have been there before you left the store with it, and you likely would have seen it. What are the chances? You have little choice but to take it to the store and ask them what they can do for you. Then be prepared……it WILL happen again. About 59% of the constituents of the earth’s crust (silica) is harder than stainless steel!

 

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Pazzo

·Oct 21, 2021

@rahul718 -

If you intend to wear and enjoy the watch, just forget about it as by time you'll add some light scratches yourself without noticing it.
But if you intend to keep the watch brand new tucked away in a box...

Personally, I would wear and enjoy and not worry. Image A shows a superficial "defect" in my humble opinion.

 

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Scarecrow Boat

·Oct 21, 2021

rahul718

The watch was only worn once for a few hours and never made contact with anything abrasive.

A lot could have happened in those few hours that wouldn’t have been cause for alarm. Scratches happen and no reason to stress over them. They will continue to happen too… so, just enjoy wearing it 👍

 

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3nicewatches

·Oct 22, 2021

Scarecrow Boat

A lot could have happened in those few hours that wouldn’t have been cause for alarm. Scratches happen and no reason to stress over them. They will continue to happen too… so, just enjoy wearing it 👍

+1
A few hours of wear is more than enough time for a visit from the scratch fairy

 

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rahul718

·Oct 22, 2021

I guess you guys are right. No way to say with 100% certainty even though I’m damn sure I was extremely careful (short sleeves, nothing else on my wrist, putting it away in the omega travel case afterwards) because of the novelty of it. If that is the case, then my god the brushed finishes is super delicate I have to say. Plus, who knows what could have happened in the 10 minutes I didn’t have it and it was sized with the Omega technician.

Officially letting it go 😀

 

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Evitzee

·Oct 22, 2021

If you didn't check it after the technician sized it that well could be the source of the scratch.

 

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Modernism

·Oct 22, 2021

dunno about the brushing or the finishing, that just looks like a plain old scratch... take it back and see what they say if you're sure you didn't do it. But don't wait any longer

 

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hronists

·Oct 22, 2021

so, both of your watches, after wearing them, have scuff in the same region and you want to blame manufacturer?

ok.

 

R

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rhr321

·Oct 22, 2021

On a positive note, that is not deep and it will get fixed when you have the watch serviced for the first time.

 

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jaguar11

·Oct 22, 2021

Many years ago I use to have the same worry.....

Edited: Jun 11, 2022

 

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Eve

·Oct 22, 2021

Now you worry about this scratch.. some day, when you send it in for service, you will probably worry that they will remove all your scratches 😉

 

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scapa

·Oct 22, 2021

Evitzee

If you didn't check it after the technician sized it that well could be the source of the scratch.

This. I had a new Tudor sized just after I bought it, and it came back with a hatchet-mark right down the clasp. After much back-and-forth, including the likely wait times for a polish out and the (then) 6-7 month lead time for a replacement watch, I took the watch home, lightly discounted, never thought about the scratch again, and now do all my own strap changes and re-sizing, and make a point of taking detailed pix if I drop anything off for servicing.

I did, however, own a brand-new Speedy Pro that had a scratch like the one you've got -- they unsealed it from the wee coffin before my very eyes and no one could work out how it got there. So, there are ways and ways.

 

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PandaSPUR

·Oct 22, 2021

I agree that it looks like a scratch, it might not be your fault but theres no way to prove it either way, and its not a big deal.

 

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ConElPueblo

·Oct 22, 2021

If you don't want to make a big deal out of it, go to the boutique and tell them about your experience. They are usually happy to help and there is really no bad outcome. Maybe they'll say that they are sorry but can't help you, or maybe they'll offer to give the very light mark a refinish? Or perhaps they will ask if you would like a replacement or have it go to a service center? On a brand new watch, that would be my course of action.

 

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nicolamilton

·Oct 22, 2021

Yes it is.
Easy answer