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vicsdca
·I only trust FedEx for valuable items. Far more reliable than DHL and UPS.
DHL lost the package - no compensation they say
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new_heuer
·Did he inform you about this, prior shipping? Did you agree on that? Answer both questions and you've solved your problem.
IMO that's wrong. If the package goes lost, they will refund the shipping costs + declared/insured value, if any.
Good luck with your case, honestly, if you were aware of no declaration and no insurance this means you've accepted the risk. If the seller didn't declare/didn't insure and didn't even inform you about that, to me it's his own decision to bear the risk and you should claim your money back (goods & shipping costs).
This is how I see it.
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Larry S
··Color Commentator for the Hyperbole.I don’t think DHL is all that bad although I prefer FedEx. Bigger issue is that the seller shipped uninsured and during the holidays. Not equivalent but I ordered a vacuum crevice tool on Amazon in early December. Disappeared in the UPS system, so I cancelled the order, got a refund, bought locally and it showed up last Friday. I bet this package turns up as well.
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Risto
·Did he inform you about this, prior shipping? Did you agree on that? Answer both questions and you've solved your problem.
IMO that's wrong. If the package goes lost, they will refund the shipping costs + declared/insured value, if any.
Good luck with your case, honestly, if you were aware of no declaration and no insurance this means you've accepted the risk. If the seller didn't declare/didn't insure and didn't even inform you about that, to me it's his own decision to bear the risk and you should claim your money back (goods & shipping costs).
No, we did not talk about insurance or declaring the value. I didn't even think about it that I should mention these obvious details.
I won't do that mistake again.
I learned about these details later when the matter arose.
I guess the bottom line is that it's all my fault not being precise about the shipping details.
But, the bad guy in this story is still DHL in my eyes. They lost the package. Insured or not. They don't care.
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new_heuer
·No, we did not talk about insurance or declaring the value. I didn't even think about it that I should mention these obvious details.
I won't do that mistake again.
I learned about these details later when the matter arose.
I guess the bottom line is that it's all my fault not being precise about the shipping details.
But, the bad guy in this story is still DHL in my eyes. They lost the package. Insured or not. They don't care.
If you were not aware the seller wouldn’t insure the package then in my opinion the seller is responsible and should refund you in full. What has the seller said so far with regards to a resolution?
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kov
·They don't care.
If they lost that package, be sure the one who booked the shipping will get refund.
You should at least claim that refund from the seller as well. If I were in the same situation, I'd claim full refund from the seller.
If the guy never mentioned anything about the way he ships and insures, it's his problem if you do not get the goods you've paid for. He then can solve his case with the transporter...
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Dan S
·Seller should refund, by deciding not to insure via the shipper he was de facto self-insuring.
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gatorcpa
··ΩF InvestiGatorCredit cards, people. 🤦
Seller gets good funds and buyers get protection from lost packages. Split the costs.
If the seller doesn't want to pay for insured shipping, then it's on them. Cost of doing business.
gatorcpa
Seller gets good funds and buyers get protection from lost packages. Split the costs.
If the seller doesn't want to pay for insured shipping, then it's on them. Cost of doing business.
gatorcpa
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Archer
··Omega Qualified WatchmakerBut, the bad guy in this story is still DHL in my eyes. They lost the package. Insured or not. They don't care.
Not in my view - it's not that DHL doesn't care, but they didn't determine that the package was not worth insuring - that's up to the sender.
I'm sure any carrier gets loads of packages that they ship where some have valuable items inside, and some do not. It's up to the sender to decide if the item getting lost (which is possible with any carrier) is worth insuring against. That's why insurance exists.
If the sender didn't insure it, and didn't even discuss with you prior to shipment, then I agree that he has self-insured, and owes you a refund. Having said that to buy an item from someone and not even discuss if the item would be insured or not is unusual in my view..
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CaptainWinsor
·😀
Yeah, I get it.
My mistake was not specifying with the seller that it must be insured. I thought it was logical. I always insure.
But the fact remains that DHL lost it. And they have no responsibility.
A total joke IMO. DHL loses package but has absolutely no responsibility? Why should you or anyone need to buy insurance? It’s not your fault. It’s theirs. I hate the way these companies charge for a service don’t provide it and turn around and tell you it’s not our problem. The other thing is, with technology, how do you lose something that has a bar code? You should know where it is at all time. I’m with you on this one
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CaptainWinsor
·^^^I guess the bottom line is that it's all my fault not being precise about the shipping details.
But, the bad guy in this story is still DHL in my eyes. They lost the package. Insured or not. They don't care.
They don’t because they know they have no responsibility. Any uninsured package could be opened and stolen by DHL and you can’t touch them. ‘’It’s egregious, preposterous, OUTragious!! ‘’ -Jackie Chiles-
one more thing. How do you quote with the grey box?
But, the bad guy in this story is still DHL in my eyes. They lost the package. Insured or not. They don't care.
They don’t because they know they have no responsibility. Any uninsured package could be opened and stolen by DHL and you can’t touch them. ‘’It’s egregious, preposterous, OUTragious!! ‘’ -Jackie Chiles-
one more thing. How do you quote with the grey box?
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w154
·A total joke IMO. DHL loses package but has absolutely no responsibility? Why should you or anyone need to buy insurance? It’s not your fault. It’s theirs. I hate the way these companies charge for a service don’t provide it and turn around and tell you it’s not our problem. The other thing is, with technology, how do you lose something that has a bar code? You should know where it is at all time. I’m with you on this one
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Shabbaz
·Not that it is really a issue here but from a legal point of view it's even the question if the seller is obligated to a refund. What i understand it was a private sale where both parties did'nt make agreements about shipping. In that case you could argue the seller, as a private seller, is'nt responsible for insured shipment. It would be different if it was a commercial seller or if he advertised in the add that shipment was included. In any other case you could argue the buyer is responsible for correct shipment. After all, after the sale was done it was his to decide how the the shipment should be handled. So be careful when buying from private sellers on the internet. At least in Dutch law there is a disagreement among legal aid helpers who's responsible for shipment.
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gatorcpa
··ΩF InvestiGatorHow do you quote with the grey box?
If I try to show you any other way, it will just give you the grey box.
To quote a specific portion of another members post, highlight the portion you want to quote and click the "Reply" tab that appears below the highlighted text. That will put that member's name in the grey box as you see above.
gatorcpa
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gatorcpa
··ΩF InvestiGatorAfter all, after the sale was done it was his to decide how the the shipment should be handled. So be careful when buying from private sellers on the internet. At least in Dutch law there is a disagreement among legal aid helpers who's responsible for shipment.
gatorcpa
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BlackTalon
··This Space for RentThey don’t because they know they have no responsibility. Any uninsured package could be opened and stolen by DHL and you can’t touch them. ‘’It’s egregious, preposterous, OUTragious!! ‘’
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Mark020
··not the sharpest pencil in the ΩF drawerIt’s the smaller packages that are always lost in December or January. Ship a bracelet in a shoe box is my advice.
Wouldn’t be surprised if it turned up in a few weeks.
The amount of volume this time of the year dwarfs the next 6 months.
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CaptainWinsor
·If it had value it should have been insured. Unless a conscious decision was made not to insure it. Period.
I hire someone to come to my house and do a repair. They do a bad job they come back and fix it. It’s the same thing.
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gatorcpa
··ΩF InvestiGatorI hire someone to come to my house and do a repair. They do a bad job they come back and fix it. It’s the same thing.
The laws covering international shipping of goods are far more complex, not to mention the contracts between the courier and their customer (the seller). The couriers tend to have a lot of "weasel" language in the their agreements that allow them a lot of latitude when items aren't delivered or have customs issues. The amount of latitude allowed in their agreements likely varies from country to country based on what liabilities the law in any country will allow them to avoid.
Couple this with the tendency of some sellers to not properly declare goods to avoid customs issues and you have a real mess.
This is why you have to protect yourself and not rely on someone else when doing business internationally.
gatorcpa
