I only trust FedEx for valuable items. Far more reliable than DHL and UPS.

 

This is how I see it.

 

I don’t think DHL is all that bad although I prefer FedEx. Bigger issue is that the seller shipped uninsured and during the holidays. Not equivalent but I ordered a vacuum crevice tool on Amazon in early December. Disappeared in the UPS system, so I cancelled the order, got a refund, bought locally and it showed up last Friday. I bet this package turns up as well.

 

No, we did not talk about insurance or declaring the value. I didn't even think about it that I should mention these obvious details.
I won't do that mistake again.
I learned about these details later when the matter arose.

I guess the bottom line is that it's all my fault not being precise about the shipping details.
But, the bad guy in this story is still DHL in my eyes. They lost the package. Insured or not. They don't care.

 

If you were not aware the seller wouldn’t insure the package then in my opinion the seller is responsible and should refund you in full. What has the seller said so far with regards to a resolution?

 

If they lost that package, be sure the one who booked the shipping will get refund.

You should at least claim that refund from the seller as well. If I were in the same situation, I'd claim full refund from the seller.
If the guy never mentioned anything about the way he ships and insures, it's his problem if you do not get the goods you've paid for. He then can solve his case with the transporter...

 

Seller should refund, by deciding not to insure via the shipper he was de facto self-insuring.

 

Not in my view - it's not that DHL doesn't care, but they didn't determine that the package was not worth insuring - that's up to the sender.

I'm sure any carrier gets loads of packages that they ship where some have valuable items inside, and some do not. It's up to the sender to decide if the item getting lost (which is possible with any carrier) is worth insuring against. That's why insurance exists.

If the sender didn't insure it, and didn't even discuss with you prior to shipment, then I agree that he has self-insured, and owes you a refund. Having said that to buy an item from someone and not even discuss if the item would be insured or not is unusual in my view..

 

A total joke IMO. DHL loses package but has absolutely no responsibility? Why should you or anyone need to buy insurance? It’s not your fault. It’s theirs. I hate the way these companies charge for a service don’t provide it and turn around and tell you it’s not our problem. The other thing is, with technology, how do you lose something that has a bar code? You should know where it is at all time. I’m with you on this one

 

^^^I guess the bottom line is that it's all my fault not being precise about the shipping details.
But, the bad guy in this story is still DHL in my eyes. They lost the package. Insured or not. They don't care.

They don’t because they know they have no responsibility. Any uninsured package could be opened and stolen by DHL and you can’t touch them. ‘’It’s egregious, preposterous, OUTragious!! ‘’ -Jackie Chiles-

one more thing. How do you quote with the grey box?

 

They’re a business. They need systems in place to mitigate losses from theft etc. They could provide cover for all packages and the base cost would rise for everyone, or they can make insurance optional so the customer can choose. I prefer the latter.

 

Not that it is really a issue here but from a legal point of view it's even the question if the seller is obligated to a refund. What i understand it was a private sale where both parties did'nt make agreements about shipping. In that case you could argue the seller, as a private seller, is'nt responsible for insured shipment. It would be different if it was a commercial seller or if he advertised in the add that shipment was included. In any other case you could argue the buyer is responsible for correct shipment. After all, after the sale was done it was his to decide how the the shipment should be handled. So be careful when buying from private sellers on the internet. At least in Dutch law there is a disagreement among legal aid helpers who's responsible for shipment.

 

If it had value it should have been insured. Unless a conscious decision was made not to insure it. Period.

 

This. I ship everything in serious size boxes...

 

I hire someone to come to my house and do a repair. They do a bad job they come back and fix it. It’s the same thing.