Hello everyone. I sent my 3570.50 to get it's first service a few weeks back and got it back today. Everything was in great shape and it looked good as new; however, when I got to my truck, wound it up, and checked the chronograph, something wasn't right.

The chronograph second hand got hung up, skipped a little bit then progressed, slowed down, skipped some and was acting erratically. At first I thought it may be acting weird because it was the first time being wound in a little while, but I tried it about 10x and got largely consistent results. At one point the hand almost came to a complete stop...

I took the watch back into the AD and showed them what was happening and they agreed it didn't look right. They're going to look at it in house first and hope it's a simple fix before sending it back to Omega. One of the employees said he thought the hand could be on too tightly and rubbing against the hour hand...

Has this ever happened to any of you? Seems like it's something that Omega should have caught if it was apparent to me within 15 seconds of putting it on my wrist. The AD employees were very apologetic and professional (it's not their fault) but it's still a bummer that Omega overlooked this...

Hopefully it's a quick fix and there's a happy ending, but I'll keep you posted.

 

If they are serviced hands AFAIK they come very very tight and need to holes need to be 'enlarged' to make it fit right. Not sure if this affects the above. I doubt they were changed.

 

I'm curious which service center it was sent to? I was reading some other threads on here the other day and someone was commenting that Miami (I think) sucks and advised to send work to New Jersey (I think these were the cities.) Someone please correct me if I'm wrong.

 

Hopefully this is the case and the in house watchmaker can fix it up.

 

When I speak with them next I’ll ask!

 

Probably me. I have never had a watch serviced in Miami not go back.

 

Well since the minute hand is between the chronograph seconds recording hand and the hour hand, it would have to be on REALLY tight to be touching the hour hand.

To me it sounds like the friction spring isn't properly adjusted, or the chronograph needs adjusting for depth of engagement of the teeth driving the chronograph wheel.

Shouldn't be a big issue to fix...

 

These things do happen even with the best will in the world. Hopefully it will be sorted in no time!

 

Hopefully that's the case!

 

Yeah the same reason why mechanical watches appeal to many of us is the same reason why they're susceptible to issues like this!

 

Don’t like the “see if we can fix it before sending it back to who was supposed to fix it” bit.
Have it sent back to Omega if they did the original service.....
This option is better for consistency if issue happens again.

 

It is apparently very difficult for these service centers to do appropriate quality control. Ridiculous.

 

Update: I didn't hear back after two days and gave the AD a call. Apparently the in-house watchmaker wouldn't be able to fix it so they sent it back to Omega's California division for repair under the 2yr maintenance warranty... Will report back with more intel when I get it.

 

Update: Still waiting to hear back from Omega after 2 weeks. 7 weeks total.

 

Let's hope they will be able to sort it out. My IWC is now back at the AD, hopefully for an exchange, after two unsuccessful trips to the Texas service center.

 

I hope yours comes back soon! All this waiting is dangerous for my wallet because I keep looking at what my next watch is gonna be...

 

Update: Called the AD and they said it will take another 2-3 weeks before I get it back.....

 

She’s back!

 

Congrats! Let's hope it's fixed.

 

Still not a super smooth sweep, but I think even new ones are like that... Keeps perfect time though so maybe I'm just paranoid.