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Jeeper
·Hi guys, I’ve got a DJ 16220, purchased new by me in Oct 1999. Last serviced by Rolex in 2016, they absolutely rinsed me for a date wheel, a clasp, a crown & a crystal. I gave the date wheel & clasp(returned to me & f##k all wrong with them). They wouldn’t return crown or crystal.
being the mug that I am I have looked at having it serviced again, although I rarely use it.
THIS IS THE RESPONSE TO MY QUESTION REGARDING A NORMAL SERVICE!
Good morning,
Thank you for your email.
Please be kindly be advised that we are unable to provide a quotation for your timepiece in absence of an assessment with our estimating team.
We kindly request for your timepiece to be brought into one of our service centres for further assessment with our senior technicians.
Upon assessment, our senior technicians will be delighted to assist and answer any queries or concerns you may have.
Please note that our Modern service overhauls may take up to 10 weeks for completion, with the base cost for a service being £550 inclusive of VAT for your model 16220.
We further kindly advise that you do not need an appointment to bring your timepiece into both our London (St James) and Kent (Kings Hill) Service Centres, which are open between 9am and 5pm, Monday to Friday.
Alternatively, your local authorised retailer shall be pleased to assist in sending your timepiece into one of our service centres, if you are not located nearby.
Assuring you of our best intentions, we remain at your disposal.
Am I being a D##C? In thinking that this is an arrogant response to a simple question??
interesting to know your response but more importantly, a recommendation for a reliable service facility in NW UK.
Thanks guys
being the mug that I am I have looked at having it serviced again, although I rarely use it.
THIS IS THE RESPONSE TO MY QUESTION REGARDING A NORMAL SERVICE!
Good morning,
Thank you for your email.
Please be kindly be advised that we are unable to provide a quotation for your timepiece in absence of an assessment with our estimating team.
We kindly request for your timepiece to be brought into one of our service centres for further assessment with our senior technicians.
Upon assessment, our senior technicians will be delighted to assist and answer any queries or concerns you may have.
Please note that our Modern service overhauls may take up to 10 weeks for completion, with the base cost for a service being £550 inclusive of VAT for your model 16220.
We further kindly advise that you do not need an appointment to bring your timepiece into both our London (St James) and Kent (Kings Hill) Service Centres, which are open between 9am and 5pm, Monday to Friday.
Alternatively, your local authorised retailer shall be pleased to assist in sending your timepiece into one of our service centres, if you are not located nearby.
Assuring you of our best intentions, we remain at your disposal.
Am I being a D##C? In thinking that this is an arrogant response to a simple question??
interesting to know your response but more importantly, a recommendation for a reliable service facility in NW UK.
Thanks guys
