padders
··Oooo subtitles!No, it’s a warranty not a service contract. It covers manufacturer deficiencies, not a regular service.
Nice watch!
No, it’s a warranty not a service contract. It covers manufacturer deficiencies, not a regular service.
Nice watch!
This is an interesting point and was discussed already when the 5 yr warranty extension was announced. A certain % of watches will be running way out of spec by year 4.5 since the service interval isn’t a lot longer. If you were to take such a watch into a dealer and demand rectification I can’t see how they could deny you a service under warranty. Obviously if it is still running fine then you have no grounds but I bet a fairly significant proportion are out of tolerance by that point so in effect will be eligible for a free first service.
It has indeed been discussed before. But my argument is that technically what you describe is not a “free first service”, it’s repair under warranty for a watch running out of spec. Their obligation would be only to fix the problem issue, not to do a complete service.
I agree that they would likely not touch the watch cosmetically but would fully service the movement and replace any parts with wear. It is also likely in my experience of remedial work under warranty that any parts deemed sub standard would be replaced and the water resistance re-established. This could include replacement of crown, pushers, hands.
Thank you Padders for the answer! Have you had experience with this? Like sending the watch at 4.5 and getting it fixed/serviced?
Can you send the watch only through an AD or also directly to Omega by courier? I think I've read something about this