Bought the new JLC master calendar and I found this!

MrJKLFoams

I asked today and unfortunately JLC wants the watch back to main office in swiss for further investigation.

MrJKLFoams

Yeah Im glad that the manager took this matter over the top in terms of customer service rather than bulling around. He even called me on my mobile phone just to update me that he emailed his boss and JLC representative as well since this is a big issue of quality control and he said you didn't buy a 20$ watch from Kmart eventhough if you are not happy they will replace it and give you a new one 😀. JLC responded and very sorry about this "Imperfection" and shouldn't pass their quality control and because of this they will give me an additional free blue alligator leather strap since the manager told them that I am a good customer and I deserved a compensation for this incident. So happy with my AD and JLC resolutions. Thanks

lillatroll

This is the kind of service that not only makes, you as a customer happy, but by sharing your experience, it instills confidence in the brand for potential customers. Although I am not planning on buying a JLC any time soon, after reading about how the situation has been dealt with by the AD, it speaks volumes for the brand and might well be the difference between choosing this brand over a another. I am glad you had a hassle free experience. Enjoy your watch when it arrives.

Stripey

Actual footage of the outcome of the investigation: