Any experience with IWC factory restoration? [possible Ingenieur content]

Posts
43
Likes
138
I was in London before Christmas and dropped into one of the IWC boutiques as I passed by to take a look at the most recent Ingenieur release and was wearing my 666AD, and also asked about the Authentication process. Was told the watch has to go back to Schaffhausen and gets partially stripped down sufficient that they can ensure all major parts are genuine IWC before issuing the certificate and/or answering any queries.

As mine is recently serviced by @Mitka and running superbly at less than 1s per day on the wrist, was neither a cost, nor risk that even an intervention by the mothership would worsen its current performance, so declined. Even when showing genuine interest in the new Ing line-up, and only having a vague curiosity in when/where the watch was originally delivered and not wanting any official paperwork, seems the boutique can’t access much information regards vintage locally and have to go back to Schaffhausen. So would be very interested how Dan gets on at his local boutique.
 
Posts
24,246
Likes
53,990
Well, this is interesting. I sent the watch to the service center, and they checked it into their system. For a couple of weeks, there has been basically no information on the update page, the reference was just listed as unknown. But today I checked and saw this, they are calling it an Ingenieur ref 666.

 
Posts
13,309
Likes
18,419
If, by chance, any readers would care to wager that it is not a ref. 666 Ingenieur, I'm prepared to take the other side of the bet. 😁
I hope no one bet against @Tony C. 😉
gatorcpa
 
Posts
24,246
Likes
53,990
I hope no one bet against @Tony C. 😉
gatorcpa
I'm not gonna lie, it's exciting to feel like I'm making progress, even though I've really gotten no closer to improving the dial.
 
Posts
24,246
Likes
53,990
OK, another update, it looks like they may have a dial. IWC is offering to move forward with the diagnosis under the condition that I give them permission to discard the existing dial and hands because they claim the radioactivity exceeds their safety threshold.

They indicated that the replacement dial will be a different style, and included the attached photo in their email. Obviously, that dial has a date window, so I'm going to ask them to confirm that it was just meant to illustrate the style of the markers, lume-dots, etc., and that they actually have a non-date dial for my watch. Assuming they do, I will probably go ahead with the restoration.

 
Posts
8,096
Likes
28,523
Sounds promising! Are they not insisting on a full, needless-to-say expensive restoration?
 
Posts
24,246
Likes
53,990
Sounds promising! Are they not insisting on a full, needless-to-say expensive restoration?
I don't have the actual estimate yet, although they gave me an "upper limit" number that was very high.

They are taking it step by step, and the next one is to discard the existing movement and hands and do a full diagnostic inspection of the watch. They won't find anything surprising in the movement because my watchmaker serviced it 5 years ago, but I'm certain they'll require a movement service. So between the cost of the dial and hands, and the full service, I think it's already an expensive restoration.

The only other question would be if they required a case refinish. They probably wouldn't require it, but it might not be a bad idea anyway given how rough it is, and the fact that the dial and hands will be new.
 
Posts
13,309
Likes
18,419
I think it’s time to delete the bracketed words. You’ve confirmed what it is.

You should be pleased with the results, but it going to be costly.
gatorcpa
 
Posts
8,096
Likes
28,523
They probably wouldn't require it, but it might not be a bad idea anyway given how rough it is, and the fact that the dial and hands will be new.
Agreed. Looking forward to the "after" images!
 
Posts
13,198
Likes
22,952
Crossing my fingers for this one. Great result so far that’s it is an Ingenieur and they may have a dial.

Interesting that the dial is still radioactive even though it’s been refinished.
 
Posts
8,096
Likes
28,523
Interesting that the dial is still radioactive even though it’s been refinished.
They were referring to the existing one, I believe.
 
Posts
24,246
Likes
53,990
They were referring to the existing one, I believe.
Yes, the existing watch is radioactive, according to IWC, with the hands and refinished dial. TBH, I never tested it.
 
Posts
24,246
Likes
53,990
I think it’s time to delete the bracketed words. You’ve confirmed what it is.

You should be pleased with the results, but it going to be costly.
gatorcpa
Somehow I will feel a little better about the high cost knowing that it is an Ingenieur. The sentimental value is enormous regardless, but knowing that it is an Ingenieur makes it more special somehow.
 
Posts
24,246
Likes
53,990
I have having some trouble communicating with IWC. They are telling me that the dial with the date window is the exact dial that will be used and that the watch will be modified to have a functioning date display. 😵‍💫

I am trying to explain that my watch does not have a date function movement, and that there would need to be major modifications or replacements made to accommodate a date function, possibly including a new movement and a new case (or case-back). She is going to speak with the technical team again and get details on what they are proposing to do.

Would they really be proposing to convert it to a 666 with date? It seems like a totally different watch.
 
Posts
4,740
Likes
47,638
I have having some trouble communicating with IWC. They are telling me that the dial with the date window is the exact dial that will be used and that the watch will be modified to have a functioning date display. 😵‍💫

I am trying to explain that my watch does not have a date function movement, and that there would need to be major modifications or replacements made to accommodate a date function, possibly including a new movement and a new case (or case-back). She is going to speak with the technical team again and get details on what they are proposing to do.

Would they really be proposing to convert it to a 666 with date? It seems like a totally different watch.

Well you would end up with a more unique watch, a genuine 666 with date, factory made.
 
Posts
8,096
Likes
28,523
hoo boy

Are you communicating directly with IWC in Schaffhausen, or through a domestic partner?
 
Posts
24,246
Likes
53,990
hoo boy

Are you communicating directly with IWC in Schaffhausen, or through a domestic partner?
Domestic. I can't get them to give me the contact information of anyone else, they just say that the technical team doesn't speak with customers.
 
Posts
24,246
Likes
53,990
Well you would end up with a more unique watch, a genuine 666 with date, factory made.
I guess it wouldn't be the end of the world, but I really prefer the no-date version, and it's just weird to go into it so blind. I'd prefer more certainty.
 
Posts
8,096
Likes
28,523
Seems preposterous, even if they have no non-date dials in stock.

I'd be inclined to ask for clear answers to these questions:

Does IWC have any factory replacement ref. 666 dials without date windows?
If so, why would they be proposing to modify a non-date watch to fit a dial with a date window?
If, not, ok, then you have an odd choice to make.
 
Posts
1,333
Likes
13,008
Nice heirloom... and nice project.
Though I find the 'domestic' IWC proposition to transform your watch to a date version quite strange and disturbing...

Anyway, if I were in your shoes, I would definitely try all I can to find an original ingenieur dial to be able to wear this one with pleasure. It is definitely a special one and it worths it.
Maybe it does not make much sense but whatever you decide with them, I would also ask to keep 'as spare' all the elements (radioactive or not) your watch came with and they plan to replace.

Good luck with this project & thanks for sharing it.